Customer reviews from Western Digital
Western Digital - Refurbished Excellent - Red Plus WD40EFZX 4 TB Hard Drive - 3.5" Internal - SATA (SATA/600) - Conventional Magnetic Recording (CMR) Method - Sto
Average customer rating
3.9
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
11
4 Stars
4
3 Stars
1
2 Stars
0
1 Star
4
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Western Digital - Refurbished Excellent - Red Plus WD40EFZX 4 TB Hard Drive - 3.5" Internal - SATA (SATA/600) - Conventional Magnetic Recording (CMR) Method - Sto
Posted by: DDub
Verified Purchase:Yes
I do not know hich drive has failed, but over the last two months, three of my four WD Red Drives in my MyCloud EX2 have failed, I have two 8TB NAS each running as raid 1. Still ordering a new drive and then allowing the NAS to rebuild is a pain. I have been using the EX2 Ultras for several years and maybe the disks are just wearing out. I do not know, but I ma a bit disappointed.,
Response from Western DigitalBy SM OLS, November 15, 2022
Hello,
We're sorry to hear your user experience with the WD Red Plus Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Red Plus Hard Drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect.
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows.
"Western Digital Dashboard: How to Install and Use"
https://support-en.wd.com/app/answers/detail/a_id/31759#subject2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Gabriel
Verified Purchase:Yes
waiting for my refund, drive didn't work/most likely due to poor packaging.
Response from Western DigitalBy SM OLS Team, October 13, 2021
Hello,
We are sorry to hear about your user experience with WD Red Plus and appreciate your time providing this review and bringing this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Dan L
Verified Purchase:Yes
Poor packaging. My drive showed up in a box with the bubble balloons as I would call them and a piece of cardboard on each side of drive. Once drive was installed all I got out of it was clicking. The drive could not be formated or used so had to return due to defective.
Response from Western DigitalBy SM OLS Team, July 23, 2021
Hi Dan L,
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD Red Plus drive and appreciate for bringing this matter to our attention.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We apologize for the inconvenience caused to you.
We understand that you had a bad experience with the WD Red Plus drive and appreciate for bringing this matter to our attention.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Hard Disk Failed on first use. Poor packaging
on December 19, 2021
Posted by: smmirza
Verified Purchase:Yes
I was shocked to see the poor packaging of these 2 hard drives which i ordered. One of the hard drive is having no I/O activity and is not working at all.
Response from Western DigitalBy SM OLS Team, December 22, 2021
Hello,
We're sorry to hear about your user experience with the WD Red Plus and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Red Plus and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: TMMak
Verified Purchase:Yes
For some unknown reason, it crashed my Windows 10 system upon insertion (multiple times). The system is set up ACHI and I have been plugging and unplugging HDD all the time. For this time, I have to plug it into another Win 10 system to have it formatted before putting back into the original system for use. Strange.
Written by a customer while visiting Western Digital
Posted by: Nick F
Verified Purchase:Yes
Installed the drive and Windows 10 didn't recognize it. BIOS recognized the drive, but said it was 0.0GB. It's being replaced under warranty, so I will add another review when the new drive arrives.
Response from Western DigitalBy SM OLS, August 25, 2022
Hello,
We're sorry to hear about your user experience with WD Red Plus Hard Drive and appreciate your time for providing the review.
If you are facing any issue with western digital product in future. We would request you to open a support ticket. Please refer to the link mentioned:
https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Red Plus Hard Drive and appreciate your time for providing the review.
If you are facing any issue with western digital product in future. We would request you to open a support ticket. Please refer to the link mentioned:
https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Andrew408
Verified Purchase:Yes
Great price and great NAS drive. Bought two for my NAS and it worked without any issues. Will buy again.
Written by a customer while visiting Western Digital
Posted by: LCNM
Verified Purchase:Yes
I bought my first WD Red drives (CMR version) in 2014, and now it is the only drive I will use in my NAS and server devices. I purchased my first WD Reds to replace a rash of failed drives that were made by a different manufacturer. Now, when I am asked why I am set on WD Reds, I point out that every WD Red drive I have ever purchased still works. I have only replaced WD Red drives to upgrade for a larger capacity WD Red.
Written by a customer while visiting Western Digital