Customer reviews from philips.com
Philips Norelco - Multigroom 7000 Series All-in-One Trimmer, 23-Piece for Beard, Face, Nose, Ear, Body MG7970/49 - Black
Average customer rating
4.5
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
385
4 Stars
86
3 Stars
29
2 Stars
16
1 Star
19
91%of customers recommend this product.
(
445 out of
490)
Customer Reviews for Philips Norelco - Multigroom 7000 Series All-in-One Trimmer, 23-Piece for Beard, Face, Nose, Ear, Body MG7970/49 - Black
Customer Rating
1
Its horrible for body grooming
on April 4, 2022
Posted by: Bill3011
Gender:Male
This cuts like crazy if your trying to body groom or trim hair around your balls and stuff. Not worth it
Response from philips.comBy Philips Consumer Care, April 5, 2022
Hi,
Thank you for taking the time to write a review. We have better products suited for grooming the genital areas. I'd love to recommend the OneBlade for example. In general its good to be careful with shaving sensitive areas and exercise caution and use the right attachments.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for taking the time to write a review. We have better products suited for grooming the genital areas. I'd love to recommend the OneBlade for example. In general its good to be careful with shaving sensitive areas and exercise caution and use the right attachments.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Posted by: grizz
Gender:Male
Verified Purchase:Yes
Works but for me I wish the attachments for beard trimming went beyond 7 mm. To go to a longer length you have to use the hair trimming attachments which requires you to use the wider cutting head. I've found the standard cutting head is the one I prefer to use on my beard.
Pros: easy of use, does not require frequent charging, selection of attachments
Cons: foil shaver is not effective, longest beard attachment is 7 mm
Written by a customer while visiting philips.com
Posted by: Ex steel guy
Gender:Male
Verified Purchase:Yes
I decided to grow a beard and needed a trimmer to keep it from getting out of hand. Don’t like it to look scruffy. After looking around this trimmer had the best features for my needs.The price was reasonable for everything that it had. I can use it to replace other devices that I had for facial grooming.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Awesome product quality!
on April 27, 2022
Posted by: Smokey45
Gender:Male
[This review was collected as part of a promotion.] I have owned multiple grooming tools in the past and this is by far the best product ever. Cuts are clean and accurate. Changing heads and cleaning is easy. Has a very substantial feel in your hand. Charges quickly and maintains power throughout use.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: JJJayJay
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, I have nothing good to say. The device stopped working after a few months of ownership. It will not turn on so I am assuming the battery is dead - what a joke. Suffice to say, you won't hear a recommendation from me.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, March 25, 2023
Hi there,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your Philips Multigroom stopped working. Please follow these troubleshooting steps to see if the issue is resolved. Try unplugging your groomer from the main power supply and then switching it on again, as using an electric device with water can be very dangerous. Therefore, for your own safety, Philips waterproof or showerproof groomers only work when they are unplugged. Clean your groomer to maintain its proper functioning, as hair or debris can accumulate and negatively affect performance. Check whether the device is washable or only suitable for dry cleaning before proceeding with cleaning. Oil your groomer by applying a few drops of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil. It might also be possible that the battery of your Philips groomer has run out. We advise you to fully charge your groomer and then try turning it on again.
If the issue still persists, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare).Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Thank you for taking the time to share your feedback with us. We're sorry to hear that your Philips Multigroom stopped working. Please follow these troubleshooting steps to see if the issue is resolved. Try unplugging your groomer from the main power supply and then switching it on again, as using an electric device with water can be very dangerous. Therefore, for your own safety, Philips waterproof or showerproof groomers only work when they are unplugged. Clean your groomer to maintain its proper functioning, as hair or debris can accumulate and negatively affect performance. Check whether the device is washable or only suitable for dry cleaning before proceeding with cleaning. Oil your groomer by applying a few drops of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil. It might also be possible that the battery of your Philips groomer has run out. We advise you to fully charge your groomer and then try turning it on again.
If the issue still persists, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare).Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: gwgman
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like the Multigroom 7000. Extremely sharp blades, lots of attachments. However, I feel that it still needs a beard comb at 8mm for the smaller blade. Major miss IMO.
Written by a customer while visiting philips.com
Customer Rating
1
Parts difficult to get.
on May 10, 2020
Posted by: JosephSBR
Gender:Male
Its parts are very delicate and hard to get. I need this part and I have can't buy that. I need your help.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 14, 2020
Hi JosephSBR,
Thanks for your review on here. It sounds like you do enjoy the product itself, but that you have some qualms with the longevity of some of the parts, as well as the availability. We certainly want to see how we can help you out finding the parts you're looking for. We would like to suggest to reach out to us directly via Facebook (@Philips) or Twitter (@PhilipsCare). We're available 24/7, and we hope we'll be able to help you out soon!
Kind regards,
Thanks for your review on here. It sounds like you do enjoy the product itself, but that you have some qualms with the longevity of some of the parts, as well as the availability. We certainly want to see how we can help you out finding the parts you're looking for. We would like to suggest to reach out to us directly via Facebook (@Philips) or Twitter (@PhilipsCare). We're available 24/7, and we hope we'll be able to help you out soon!
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
Ridiculous, wasteful packaging
on March 30, 2021
Posted by: rational72
Gender:Male
I'm already turned off to Philips by the ridiculous, wasteful packaging of this product. I've notice before the Philips is the king of ridiculous packaging in other products I've purchased from them. And, all the guards are just thrown in the package and come pouring out when you open it.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 8, 2021
Hi there,
Thank you for writing us a review about your Multigroomer. We are sorry to hear that you did not appreciate the packaging of the product. We will have this reviewed, and rest assured that we do appreciate valuable feedbacks like this, as this helps us improve and innovate our products, and even packaging.
Should you have other questions or concerns, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing us a review about your Multigroomer. We are sorry to hear that you did not appreciate the packaging of the product. We will have this reviewed, and rest assured that we do appreciate valuable feedbacks like this, as this helps us improve and innovate our products, and even packaging.
Should you have other questions or concerns, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com