Hi there,

Thank you for taking the time to share your feedback with us. We're sorry to hear that your Philips Multigroom stopped working. Please follow these troubleshooting steps to see if the issue is resolved. Try unplugging your groomer from the main power supply and then switching it on again, as using an electric device with water can be very dangerous. Therefore, for your own safety, Philips waterproof or showerproof groomers only work when they are unplugged. Clean your groomer to maintain its proper functioning, as hair or debris can accumulate and negatively affect performance. Check whether the device is washable or only suitable for dry cleaning before proceeding with cleaning. Oil your groomer by applying a few drops of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil. It might also be possible that the battery of your Philips groomer has run out. We advise you to fully charge your groomer and then try turning it on again.

If the issue still persists, please get in touch via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare).Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact. 

Hope to speak to you soon.

Kind regards,
Philips Consumer Care.