Customer reviews from philips.com
Philips Norelco - Multigroom 7000 Series All-in-One Trimmer, 23-Piece for Beard, Face, Nose, Ear, Body MG7970/49 - Black
Average customer rating
4.5
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
385
4 Stars
86
3 Stars
29
2 Stars
16
1 Star
19
91%of customers recommend this product.
(
445 out of
490)
Customer Reviews for Philips Norelco - Multigroom 7000 Series All-in-One Trimmer, 23-Piece for Beard, Face, Nose, Ear, Body MG7970/49 - Black
Customer Rating
1
Product failed in less than 5 months
on May 10, 2020
Posted by: T.O.
Gender:Male
The product worked reasonably well initially, but the blades were not particularly sharp or evenly cutting compared to other PN trimmers I have used. After around 4 months of normal use (cleaning and maintaining the product as instructed), the trimmer began to turn on by itself and did not respond to the button. After a week like this, it will not turn on or charge at all. Product is not recommended and company will not honor the 5-year warranty.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 14, 2020
Hi T.O.,
Thank you for sharing your experience with our Multigroom. It's a pity to hear what happened to this Multigroom, and most of all what seems to have happened afterwards. Of course, in order for us to provide you with warranty, we do need to be able to verify the purchase date, among other things. But if these are in place, it sounds like it would be a good idea to run this by us again - if you've held on to this Multigroom. We hope by doing that that we can restore both the device, as your faith that you put in us. Please feel free to contact us via Facebook (@Philips) or Twitter (@PhilipsCare). We're available 24/7.
Kind regards,
Thank you for sharing your experience with our Multigroom. It's a pity to hear what happened to this Multigroom, and most of all what seems to have happened afterwards. Of course, in order for us to provide you with warranty, we do need to be able to verify the purchase date, among other things. But if these are in place, it sounds like it would be a good idea to run this by us again - if you've held on to this Multigroom. We hope by doing that that we can restore both the device, as your faith that you put in us. Please feel free to contact us via Facebook (@Philips) or Twitter (@PhilipsCare). We're available 24/7.
Kind regards,
Written by a customer while visiting philips.com
Customer Rating
1
Evennthe barbernthought my beard looked good
on December 6, 2021
Posted by: metalman
Gender:Male
[This review was collected as part of a promotion.] Had another product. It's now in the trash. This is a winner. Lightweight, easy to use.Great price for the product. Not a big fan of the packaging, so many pieces, no wehre to put them. Suggest packaging with a small, inexpensive travel bag. Would increase utility
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, December 9, 2021
Hi, thank you for leaving a review. We're very glad to hear that you're satisfied with your Multigroom device, and we will take your feedback about the packaging into account. Since you're happy with your product, feel free to change the rating of your review.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Don't spend the money.
on February 16, 2019
Posted by: sickofit
I bought this more expensive one because cheaper models don't last more than a couple of months. This one last 4 months. Waste of money.
Pros: good design
Cons: lasted only 4 months. won't power on.
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, February 18, 2019
Hello there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco multigroomers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience. Your upmost satisfaction is extremely important to us, as we pride ourselves on our quality and performance. Our Philips Norelco multigroomers come with a two-year Warranty and an additional six months if you register your product. We also offer a 45-Day Money Back Guarantee on this product. At your earliest convenience, please get in touch with us to speak with a Consumer Care representative so that we can address your issue. Be sure to reference this review & have your Norelco product handy so that we can better assist you.
24/7 LIVE CHAT: https://ch-017-ind.us.caas.hosted-inin.com/Philips/66/NoDefault/?provider=philips&language=en&country=US&group=PERSONAL_CARE_GR&category=MENS_SHAVING_CA&sub-category=PARAM_SUBCAT&ctn=PARAM_CTN
1-800-243-3050
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 9:00 am – 6:00 PM ET
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
5
Excellent product
on July 9, 2018
Posted by: Fernandito
Gender:Male
This mg7750 trimmer philips norelco is identically to norelco 7000 mg7770 groomer
Pros: it’s really great, it’s the best product, its doesn’t have 25 pieces no case only a bag pouc
Cons: hope doesn’t fail
Written by a customer while visiting philips.com
Posted by: MRitchie
Gender:Male
Verified Purchase:Yes
Great overall trimmer. Powerful and feels great in the hand. Battery last for weeks. Only issue is identifying the attachments. Storage is an issue as well, you have a dozen or more loose attachments jingling around in a cheap storage bag. Have to dig through bag or just empty entire contents on counter to find correct attachment. Should have a semi rigid case with elastic bands or pockets to hold each attachment so they are easily seen and identified.
Pros: powerful motor, quality feel, cuts smooth, long battery life
Cons: attachments are confusing, storage case is cheap
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Failure
on October 25, 2020
Posted by: Kemal77
Gender:Male
After 10 months of use, something happened. I plugged in to charge and suddenly it started to work. Light indicates it is fully charged but when I unplug it light is red.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 26, 2020
Hello Kemal,
Thank you for sharing this with us.
For reference, when fully charged and used normally, the battery should last up to 5 hours. So for now, you could double check that you're using the right voltage (100-240V) and let it charge for a full 2 hours.
If the problem remains, feel free to get in touch at any time via social media (Facebook and Twitter) or the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards,
Philips Consumer Care
Thank you for sharing this with us.
For reference, when fully charged and used normally, the battery should last up to 5 hours. So for now, you could double check that you're using the right voltage (100-240V) and let it charge for a full 2 hours.
If the problem remains, feel free to get in touch at any time via social media (Facebook and Twitter) or the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Rockman
Gender:Male
Verified Purchase:Yes
It does not shave so I returned it. But it does have great features and attachments.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, December 12, 2019
Hi there,
Thank you for sharing your feedback with us here.
We're sorry to hear the Multigroomer hasn't suited your needs.
If there's anything we can do for you in the future, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us here.
We're sorry to hear the Multigroomer hasn't suited your needs.
If there's anything we can do for you in the future, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: MstSteel
Gender:Male
Verified Purchase:Yes
The reviews said it was great but it's not that great the attachments do not stay on well and the shaver is not that sharp
No, I would not recommend this to a friend.
Response from philips.comBy Kevin van den Brule, Philips Consumer Care, March 3, 2020
Hi there, Rick. Thank you for sharing your experience with the Norelco Multigroom 7000. We regret to hear you're not completely satified with its attachments. We understand this can be frustrating. We would like to see how we can help you with this. Could you please contact us on one of our social media channels: @PhilipsCare (Twitter) or Philips (Facebook). We are available 24/7 to help you. We hope to hear from you soon.
Written by a customer while visiting philips.com