Customer reviews from philips.com
Philips Norelco - Multigroom 7000 Series All-in-One Trimmer, 23-Piece for Beard, Face, Nose, Ear, Body MG7970/49 - Black
Average customer rating
4.5
(537 Reviews)
Rating breakdown 537 reviews
5 Stars
387
4 Stars
86
3 Stars
29
2 Stars
16
1 Star
19
91%of customers recommend this product.
(
447 out of
492)
Customer Reviews for Philips Norelco - Multigroom 7000 Series All-in-One Trimmer, 23-Piece for Beard, Face, Nose, Ear, Body MG7970/49 - Black
Customer Rating
1
My product was used when I got it
on July 8, 2023
Posted by: Anonymous
Gender:Female
After two weeks of waiting to get it for my husband,we saw the box and we felt that the box was old and when we opened we are 10000 percent sure it is used one 👎👎👎we will return it Monday
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, July 26, 2023
Hi Hawnaz,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Norelco Trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Norelco Trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Wasted money
on June 14, 2023
Posted by: Anonymous
Gender:Male
Trimmer only worked about five times before the trimmer would no longer stay attached to the body and I couldn't trim my minimal beard without having to bend over 20 times to pick up the pieces that fell onto the floor. Very aggravating and leaves me never wanting to purchase a product with your brand on it ever again.
Response from philips.comBy Lakshmi, Philips Consumer Care, October 8, 2023
Hi Pablo,
Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Multigroomer. We recommend you clean the groomer thoroughly, as hair or debris can get stuck in the device and affect its performance. You can apply a few drops of oil to the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your multigroomer, refer to your user manual. When you shave with your Philips Multigroomer, you will achieve optimal results if you make slow, circular movements. Shaving long hair can be uncomfortable and may lead to skin irritation. If you have not shaved for a couple of days, it is a good idea to trim your beard before you start shaving. This technique also helps reduce shaving time. Do not press the shaver too hard against your skin. Only apply gentle pressure, which makes your facial hair stand upright and makes it easier for the blades to catch and cut them.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Multigroomer. We recommend you clean the groomer thoroughly, as hair or debris can get stuck in the device and affect its performance. You can apply a few drops of oil to the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your multigroomer, refer to your user manual. When you shave with your Philips Multigroomer, you will achieve optimal results if you make slow, circular movements. Shaving long hair can be uncomfortable and may lead to skin irritation. If you have not shaved for a couple of days, it is a good idea to trim your beard before you start shaving. This technique also helps reduce shaving time. Do not press the shaver too hard against your skin. Only apply gentle pressure, which makes your facial hair stand upright and makes it easier for the blades to catch and cut them.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Looks like a great product
on June 11, 2023
Posted by: Mp1020
Gender:Male
This could be a great product but it does not come with a charger. For the price I paid, it should. I also can't find a charger anywhere online or on this site that will fit
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, June 13, 2023
Hi there,
Thanks for sharing your feedback with us. Please note that as part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. We recommend a splash-proof (IPX4) adapter. You can get this adapter in the Philips online store or any other retailer. Look for "IPX4" text or symbols on the adapter.
We hope this information was useful to you. For further assistance or if you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. Please note that as part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. We recommend a splash-proof (IPX4) adapter. You can get this adapter in the Philips online store or any other retailer. Look for "IPX4" text or symbols on the adapter.
We hope this information was useful to you. For further assistance or if you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Ferglee
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This multi groom product does it all, eyebrows, ears, nose, beard, and body. Super easy to use and change shaving head and height. Not often do you find a product that all of it claims, this multi groom product actually exceeds its description.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Idahoron
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This trimmer is super fast. Comes with a ton of depth guides. Overall I think it's a great value.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Hoseman
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product for staying neat and trim so many attachments, not sure what else anyone could need
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Skier1988
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Multigroom 7000 works really well and is easy to use. It cuts very sharply, making for a quick, accurate trim. The firm, metal casing feels solid and makes it very easy to hold and guide over different surfaces. The cutting attachments cover any situation, from small areas to a hair trim.
It works the best I've seen of any trimmer on mustaches (I've had four trimmers). On the mustache, it's easy to get into the small areas for an accurate trim. It handles beards perfectly with its sharp blades.
It charges quickly, and it's easy to attach the many clippers and guides. This trimmer feels like a professional product. You'll actually enjoy using it. The Multigroom 7000 belongs in your accessories.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Dannor21
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Been using this trimmer for a few months now and am very happy with it. It does the job very nicely. form trimming your beard and mustache to trimming your eyebrows if needed works great. Has a long-lasting charge and easy and fast to recharge when needed.
I would recommend this to a friend!
Written by a customer while visiting philips.com