Customer reviews from philips.com
Philips Norelco - Multigroom 7000 Series All-in-One Trimmer, 23-Piece for Beard, Face, Nose, Ear, Body MG7970/49 - Black
Average customer rating
4.5
(535 Reviews)
Rating breakdown 535 reviews
5 Stars
385
4 Stars
86
3 Stars
29
2 Stars
16
1 Star
19
91%of customers recommend this product.
(
445 out of
490)
Customer Reviews for Philips Norelco - Multigroom 7000 Series All-in-One Trimmer, 23-Piece for Beard, Face, Nose, Ear, Body MG7970/49 - Black
Customer Rating
1
Looks like a great product
on June 11, 2023
Posted by: Mp1020
Gender:Male
This could be a great product but it does not come with a charger. For the price I paid, it should. I also can't find a charger anywhere online or on this site that will fit
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, June 13, 2023
Hi there,
Thanks for sharing your feedback with us. Please note that as part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. We recommend a splash-proof (IPX4) adapter. You can get this adapter in the Philips online store or any other retailer. Look for "IPX4" text or symbols on the adapter.
We hope this information was useful to you. For further assistance or if you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. Please note that as part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter. We recommend a splash-proof (IPX4) adapter. You can get this adapter in the Philips online store or any other retailer. Look for "IPX4" text or symbols on the adapter.
We hope this information was useful to you. For further assistance or if you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Wasted money
on June 14, 2023
Posted by: Anonymous
Gender:Male
Trimmer only worked about five times before the trimmer would no longer stay attached to the body and I couldn't trim my minimal beard without having to bend over 20 times to pick up the pieces that fell onto the floor. Very aggravating and leaves me never wanting to purchase a product with your brand on it ever again.
Response from philips.comBy Lakshmi, Philips Consumer Care, October 8, 2023
Hi Pablo,
Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Multigroomer. We recommend you clean the groomer thoroughly, as hair or debris can get stuck in the device and affect its performance. You can apply a few drops of oil to the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your multigroomer, refer to your user manual. When you shave with your Philips Multigroomer, you will achieve optimal results if you make slow, circular movements. Shaving long hair can be uncomfortable and may lead to skin irritation. If you have not shaved for a couple of days, it is a good idea to trim your beard before you start shaving. This technique also helps reduce shaving time. Do not press the shaver too hard against your skin. Only apply gentle pressure, which makes your facial hair stand upright and makes it easier for the blades to catch and cut them.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Multigroomer. We recommend you clean the groomer thoroughly, as hair or debris can get stuck in the device and affect its performance. You can apply a few drops of oil to the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil. Another reason why your shaver might not be working properly is that it is not assembled correctly. For full instructions on how to reassemble your multigroomer, refer to your user manual. When you shave with your Philips Multigroomer, you will achieve optimal results if you make slow, circular movements. Shaving long hair can be uncomfortable and may lead to skin irritation. If you have not shaved for a couple of days, it is a good idea to trim your beard before you start shaving. This technique also helps reduce shaving time. Do not press the shaver too hard against your skin. Only apply gentle pressure, which makes your facial hair stand upright and makes it easier for the blades to catch and cut them.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
My product was used when I got it
on July 8, 2023
Posted by: Anonymous
Gender:Female
After two weeks of waiting to get it for my husband,we saw the box and we felt that the box was old and when we opened we are 10000 percent sure it is used one 👎👎👎we will return it Monday
No, I would not recommend this to a friend.
Response from philips.comBy Kiran shivshankar, Philips Consumer Care, July 26, 2023
Hi Hawnaz,
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Norelco Trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you had with our Philips Norelco Trimmer. We would like to assist you further with your concern.
Please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Disappointed
on October 8, 2018
Posted by: Farpoint
Gender:Male
While the product performs well, its design could have been better. The position of the on/off switch makes it very difficult to work with adding or removing blade heads without accidentally turning on the trimmer. The labelling on the attachments is small and difficult to read. The packaging that the product came in is about five time the size needed, mostly empty space. This results in a huge waste of packaging material when you consider that the much larger package box will require larger shipping containers, etc right up the line. Not very environmentally friendly. See pictures below.
Pros: performs well, long life battery
Cons: poorly designed on/off switch position, poorly labelled attachments, wasteful over packaging
Written by a customer while visiting philips.com
Customer Rating
1
Needs longer guards for hair
on August 13, 2021
Posted by: Rentay
Gender:Female
The main reason I purchased this trimmer was to do my husband and sons haircuts. The guards for trimming hair on this model aren’t long enough! I need a 1” to cut their hair on top. This model’s longest guard is barely over a 1/2”. Waaaaaayy to short!!!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 17, 2021
Hi there. Thanks for sharing your feedback with us. We're sorry to hear that this device doesn't come with an attachment with the desired length for your husband and son. Your experience is important to us and we'll make sure to pass your feedback on to the relevant department. If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Doesn’t even work
on August 7, 2021
Posted by: Tampaled
I could even attach anything, anytime I put an attachment on it just popped right off. Don’t buy this piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Alberta
Gender:Female
Verified Purchase:Yes
I ordered it for my father, he said he like the all the heads, but does no like the face he have to use batteries. He said it is not as strong and fast since it uses battery.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
The molded numbers on the heads are hard to read.
on August 22, 2019
Posted by: jim blu eyes
Gender:Male
Verified Purchase:Yes
The molded numbers on the interchangeable heads are too hard to read. Could be larger or of a different color for ease of changing the head.
I would recommend this to a friend!
Written by a customer while visiting philips.com