Customer reviews from otterbox.com
OtterBox - Otter Box 3-In-1 Charging Station With MagSafe, MagSafe 15 W, Apple Watch 5W, AirPods 5W | Color: White - White
Average customer rating
4.3
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
120
4 Stars
20
3 Stars
10
2 Stars
4
1 Star
17
79%of customers recommend this product.
(
89 out of
112)
Customer Reviews for OtterBox - Otter Box 3-In-1 Charging Station With MagSafe, MagSafe 15 W, Apple Watch 5W, AirPods 5W | Color: White - White
Posted by: JESB
Verified Purchase:Yes
Everything promised about the charger holds true. It is sleek, sturdy, and charges quickly. My only small complaint is that the watch magnet does not attach as solidly as the phone or Apple’s default charger. The watch wobbles when attached and tilts angled to the right instead of being straight. I wonder if the watch magnet is defective and that this might be an oddity. I searched but could not find others with a similar issue.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
It actually discharges my phone. I tried flipping charge cable both ways and still didn't work.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 9, 2025
Hello Mike! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
MagSafe phone charger doesn’t actually work. I’ve received 2 warranty replacements and neither of those work either. Watch charger works. Air pods charger works. No functional phone charger. OtterBox I guess intends to keep sending me replacements when I’d just like a refund. This may be the end of my use of OtterBox altogether. Very disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, November 18, 2024
Hello, Brandi! Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Customer Rating
2
Could be better
on August 26, 2023
Posted by: Misfit
Product is awesome as long as you are not using an OtterBox defender case on your phone. Magnet does not work with case installed. Disappointed especially for the cost of the device
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 28, 2023
Hello! We apologize for the frustration experienced when using this product with the Defender Series case. The Defender Series case is wireless charging compatible, but it is not MagSafe, and therefore does not contain magnets in the case itself, which would be ideal with the 3-in-1 Charging Station with MageSafe. This charging product is designed to work seamlessly with MagSafe cases, including the Defender XT or Defender Pro XT.
Written by a customer while visiting otterbox.com
Customer Rating
1
Expensive piece of crap
on December 20, 2023
Posted by: DeeB
This charger is terrible. I have to try 3 or 4 times to seat the phone so it will actually recognize it and charge. I'd rate it 0 stars if I could. Definitely NOT worth the money.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Magnet not working
on September 28, 2023
Posted by: paulaaraam
I got one for my birthday, but my phone (iPhone11) just slips down every time I try to put it to charge. I thought it was supposed to stay magnetized, but it doesn't and just falls off with gravity— even without the case. So I'm a little disappointed
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 29, 2023
Hello! We apologize for any confusion. While the iPhone 11 is indeed compatible with wireless charging, it is not MagSafe, and therefore does not contain the technology to be able magnetically adhere to this charging stand.
Written by a customer while visiting otterbox.com
Customer Rating
1
Quality of product, no reviews about issues with c
on January 1, 2024
Posted by: Bill
Verified Purchase:Yes
Does not work with any kind of phone covers or cases
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 2, 2024
Hi Bill! We are sorry you are having issues with your Charging Station. We do recommend cases that are MagSafe compatible for the best experience. A MagSafe case will have magnets built into the case to extend Apples MagSafe capabilities. We have many MagSafe case options available on our website. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any troubleshooting, or questions.
Written by a customer while visiting otterbox.com
Posted by: T Pronte
Verified Purchase:Yes
The phone does not stick like they advertise, so now I can only use this for my AirPods and watch. If I knew I couldn't use the phone portion of this, I would not have wasted so much money.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 3, 2024
Hello! We are sorry to hear that you are experiencing an issue with your phone on the 3-in-1 Charging Station. After ensuring that you have your device in a MagSafe case, and trying the device on the charging station without a case on it, please give our Customer Service Team a call at 1-855-688-7269 if you are continuing to experience this issue.
Written by a customer while visiting otterbox.com