Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" TouchScreen Laptop - Core Ultra 7 with 32GB Memory - 512GB SSD - Black
Average customer rating
4.7
(522 Reviews)
Rating breakdown 522 reviews
5 Stars
432
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
352 out of
377)
Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" TouchScreen Laptop - Core Ultra 7 with 32GB Memory - 512GB SSD - Black
Posted by: Zablrg
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's good, having a light weight laptop is great for travelling.
Written by a customer while visiting lenovo.com
Posted by: Dave Sexton
from Detroit, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was great until it wasn't. One of the USBC port stopped working in less than a month.
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, March 12, 2026
Hello Dave,
Thank you for sharing your experience with us. We’re glad to hear that your ThinkPad X1 Carbon Gen 12 was working well initially, but we’re truly sorry to learn that one of the USB‑C ports stopped functioning within the first month. That’s certainly not the level of quality or reliability we aim to deliver.
We understand how frustrating it can be when a key port fails so soon after purchase. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing the concerns and resolving the issue.
Regards,
Thomas, Lenovo
Thank you for sharing your experience with us. We’re glad to hear that your ThinkPad X1 Carbon Gen 12 was working well initially, but we’re truly sorry to learn that one of the USB‑C ports stopped functioning within the first month. That’s certainly not the level of quality or reliability we aim to deliver.
We understand how frustrating it can be when a key port fails so soon after purchase. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing the concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com