Customer reviews from https://www.asus.com
ASUS - Vivobook S 16 M5606 M5606KA-DS76 16" Copilot+ PC Notebook - 3K - 120 Hz - AMD Ryzen AI 7 350 - 16 GB - 1 TB SSD - Neutral Black
Average customer rating
4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
3
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
0
Customer Reviews for ASUS - Vivobook S 16 M5606 M5606KA-DS76 16" Copilot+ PC Notebook - 3K - 120 Hz - AMD Ryzen AI 7 350 - 16 GB - 1 TB SSD - Neutral Black
Posted by: rallyDave
Verified Purchase:Yes
your new bit blocker is HORID Almost bricked my new computer and made me start over setting up my computer. I did find the loooooong password on Microsoft but, it simply took me to loging and the blue screen again. Finally got things started and deactivated Bitblocker as never had that and it became out of control. Finall y getting things going correctly without thad horrid jpiece of t Other minor issues but, that app needs to be banned
Response from https://www.asus.comBy CLM, July 21, 2025
Dear RallyDave,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you had issues with Bitlocker initially. Remember that Bitlocker is a securirty feature and it prevents unauthorized access to the OS. Windows update may trigger an issue with Bitlocker temporarily while being installed and applied in the System Registry and connecting external devices may trigger an alert, also. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you had issues with Bitlocker initially. Remember that Bitlocker is a securirty feature and it prevents unauthorized access to the OS. Windows update may trigger an issue with Bitlocker temporarily while being installed and applied in the System Registry and connecting external devices may trigger an alert, also. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Dritt
Frequency of use:Daily
Verified Purchase:Yes
Excellent product. My previous 3 yr old laptop was a Dell and the back of the screen at the left hinge fell apart. Dell said sorry you're out of warranty. Your Vivobook is the same size but half the weight and much faster. I've only had it a couple of weeks but liking everything about it. Very nice computer!
Written by a customer while visiting https://www.asus.com
Posted by: That one guy1985
Frequency of use:Daily
Verified Purchase:Yes
Absolutely great all around laptop it has great battery life also
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Excellent service and smooth repair experience
on December 18, 2025
Posted by: Doyoung K.
Verified Purchase:Yes
Great service and fast repair. My laptop works perfectly now, and the whole process was easy and stress-free. Highly recommend ASUS support.
Written by a customer while visiting https://www.asus.com
Posted by: Hummingbird
Verified Purchase:Yes
Very light weight, nicely sized laptop for keeping records, sorting photos and files, light gaming, and browsing the internet. The operating speed is excellent making it very responsive. Biggest downside I have found so far is the 10 key arrangement. The zero key is not beneath the 2 key, the decimal is not beneath the 3, the plus and minus keys are shifted left by the num lock key, and the multiply and divide keys are shifted left by the power key, making learned 10 key input VERY tedious. Similarly, page up and page down require an extra key or using the arrow keys. Not sure these things would be a deal breaker, had I noticed them prior to purchase, but I definitely would have kept looking.
Response from https://www.asus.comBy Chantae, CLM, February 12, 2026
Dear Hummingbird,
Thank you for sharing your experience with the ASUS M5606KA laptop. We’re pleased to hear that you found the device lightweight, well‑sized, and responsive for tasks such as record keeping, photo management, light gaming, and browsing. However, we sincerely apologize for the inconvenience caused by the 10‑key arrangement and the additional steps required for page navigation, which impacted your overall usability.
Your feedback is very important to us, and we will ensure it is passed along to our product team for further review and consideration in future designs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2602013591-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS M5606KA laptop. We’re pleased to hear that you found the device lightweight, well‑sized, and responsive for tasks such as record keeping, photo management, light gaming, and browsing. However, we sincerely apologize for the inconvenience caused by the 10‑key arrangement and the additional steps required for page navigation, which impacted your overall usability.
Your feedback is very important to us, and we will ensure it is passed along to our product team for further review and consideration in future designs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2602013591-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com