Customer reviews from Samsung US
Samsung - Galaxy Buds3 Wireless Earbuds Sliver - Silver
Average customer rating
3.8
(2,063 Reviews)
Rating breakdown 2,063 reviews
5 Stars
1,045
4 Stars
329
3 Stars
246
2 Stars
167
1 Star
276
49%of customers recommend this product.
(
342 out of
693)
Customer Reviews for Samsung - Galaxy Buds3 Wireless Earbuds Sliver - Silver
Posted by: Isela
Expertise:Intermediate
Verified Purchase:Yes
Absolutely loved extremely glad I purchased them!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesnt fit well
on August 3, 2024
Posted by: Love4you
[This review was collected as part of a promotion.] They keep falling off. Im returning them today. Hopefully the pros are better but every ear is different. In my case is a NO GO
Value
1
Response from Samsung USBy Social Commerce, August 9, 2024
Hi there Love4you, thank you for your feedback on your Samsung Galaxy Buds3. We are always happy to help our customers with any aspect of their devices that are not meeting their expectations or needs. We have shared a link to an article to help you with the placement and fit of your earbuds. We have also shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Okz O
from Missouri city. Texas
Expertise:Intermediate
Verified Purchase:Yes
Awesome device, excellent battery life, great voice clarity and nose cancelation .. the only down side is the bud needs to have various sizes for various ear sizes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
from New Jersey
Expertise:Expert
Verified Purchase:Yes
Sound great when they can actually stay in my ears. Went from buds 2 pro to these and mostly regret purchasing these. Buds are also hard to get back into charging case as I've already dropped them twice trying to fit them back in. Trying to do any of the pinching and swiping on the stems cause the bud to just fall out so now I've lost the ability to just use the buds to skip pause or change volume without having to readjust. Had these on a 7 day vacation so I've already sent in my old buds and now are stuck with these.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Social Commerce, August 12, 2024
Hey there Mike, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how much the fit affects your experience with your earbuds and we would love to help you secure the fit. We have provided a link to an article to help you directly at your convenience, and we recomend performing a fit test while wearing your earbuds and connected to the Samsung Wearables App. We have lastly, provided a link to the Samsung Support Team if you continue to experience this matter with the fit, and would like to discuss any potential further options. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Jams
Verified Purchase:Yes
Non pro bud won't stay in my ear, I had to return these as soon as I received them unfortunately. I would like to try the pros, but it looks like they have issues as well...
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there Jams, thank you for sharing your experience with your Samsung Galaxy Buds3 with us. We completely agree that the ideal fit of your earbuds is crucial to the comfort and continued enjoyment of your experience with the device. We have provided a link to an article to help you with the fit of these redesigned earbuds. We would also recommend performing a fit test with your earbuds placed in your ears and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if you continue to have this experience and would like to discuss further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Zsazi
Verified Purchase:Yes
They don't fall out!!! I have been disappointed with all of the earbuds. They never fit my ears and always fall out. These have fixed this issue. I wish they were a little smaller and came in different color options, but these are so much better.
Written by a customer while visiting Samsung US
Posted by: Alexis H
from Denver, Co
Expertise:Intermediate
Verified Purchase:Yes
I returned this item. I am not sure if this will be all of the new buds that come out, but mine did not work well at all! They didn't fit in my ear, too big, when I tried to fit them in my ear the buds would screech. The quality of sound was very poor as well, when I used them to talk on the phone the other parties voice had a high pitch squeal. They felt of poor quality also. So I returned them. Very sad I was excited to get them. The new watch is amazing though.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there Alexis H, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 with us. We understand how important the audio quality of your earbuds is to you. We do have an article available online to help our customers troubleshoot this experience, linked below. We hope you have found new earbuds you love, and will reach out to us again if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Facebook
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Krystal G
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Great sound. Very good when you talk on the phone, highly recommend
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US