Thank you for sharing your experience with the Galaxy Buds3, Irving! We appreciate your feedback as we strive to provide our customers with the best possible experience. The Galaxy Buds3 offers up to 24 hours of playback time on a single charge and can be extended to a total of 30 hours when using a fully charged case. To ensure that your Galaxy Buds charge effectively, please make sure you’re using the included USB cable and a Samsung-approved wall adapter or a compatible wireless charging pad. Proper alignment is key, so position the case correctly on the charging pad and, if you use a cover for the case, consider removing it during charging to avoid any interference. It’s also important to check that the earbuds are seated properly in the case, connecting with the charging contacts. Sometimes, debris on these contacts can affect charging, so giving them a quick clean can make a difference. Also, pay attention to the indicator light. If you notice a red light or it’s not functioning, try disconnecting and reconnecting your charger, and allow it to charge for at least 10 minutes. It’s a good way to refresh the connection. Lastly, carefully inspect the case, earbuds, and charger for any signs of damage. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If everything looks good and you continue to face difficulties, we recommend reaching out to us at Samsung Support, where our team can assist you further. We’re committed to ensuring you have a wonderful experience with your Galaxy Buds! -Kelvin
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