Hi 0000,
Thank you for sharing your detailed experience with Galaxy Buds3. These earbuds are crafted to provide smart features and dependable performance all day long. Wearing them correctly is important for several reasons. It improves sound quality, enhances comfort, and keeps them securely in your ears. Improper use can lead to discomfort, sound leaks, and the risk of falling out. No one wants to lose an earbud, especially while jogging, so ensure you wear them with the right fit. The Galaxy Buds3 are open-type earbuds rather than canal types, so they don’t have ear tips. To use them, simply place them in your ears. Check the bottom of each earbud for directional marks—L and R. Insert the R earbud into your right ear with the R facing out, and the L earbud into your left ear with the L facing out. Angle the stem slightly so that the microphone on the bottom points toward your mouth rather than directly down. You can adjust the fit by rotating the earbuds forward or backward until they feel comfortable. For more tips on achieving a good fit with your Galaxy Buds3, check out the online article linked below. Feedback about comfort during longer listening sessions highlights how design details can impact wearability over time. Thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty

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Hi there MoEl, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how vital the secure fit of your earbuds are to you for the usage and overall enjoyment. We have provided a link to an article to help you troubleshoot the fit and find the ideal placement. We recommend following up this with a fit test when connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team for additional assistance if these recommendations do not resolve this matter for you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Thank you for sharing your experience with the Galaxy Buds3, Lady T! We appreciate your feedback and would like to provide some helpful tips. We see that you reached out concerning your buds not staying connected. First, ensure that you're wearing your earbuds correctly for optimal performance. It's also important to keep the earbuds within a 30-foot range of your device while avoiding obstructions like walls or electrical equipment that could interfere with the connection. Additionally, checking for any available software updates through the Galaxy Wearable app on your phone, tablet, PC, or TV can enhance functionality. Make sure your earbuds have sufficient battery by verifying the levels in the Galaxy Wearable app or by placing them back in the case for a moment. Check out the link attached for options to help troubleshoot the low volume you are experiencing. If these steps don’t fully address your concerns, please reach out to us at Samsung Support so that we can offer further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-or-one-bud-disconnects
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