Customer reviews from www.electrolux.com
Electrolux - 30" Electric Cooktop
Average customer rating
4.3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
21
4 Stars
3
3 Stars
1
2 Stars
4
1 Star
1
76%of customers recommend this product.
(
22 out of
29)
Customer Reviews for Electrolux - 30" Electric Cooktop
Customer Rating
5
Great product.
on January 28, 2019
Posted by: clop
from San Juan
The appliance is excellent. The only recommendation is to add a feature that prevents errors to show up when cleaning the appliance.
Written by a customer while visiting www.electrolux.com
Customer Rating
2
The cooktop didn’t work properly when installed
on February 28, 2020
Posted by: Bad cooktop
from Spartanburg, SC
[This review was collected as part of a promotion.] I bought the cooktop this month and when it was install the cooktop would not turn off. I had to turn it off by tripping the circuit breaker
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Briana, Online Outreach Specialist, March 4, 2020
Hello, Valued Consumer! Thank you for your feedback! We are sorry to hear that you haven't had a pleasant experience with your cooktop. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. In researching, we see where you have been assisted regarding your concerns. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting www.electrolux.com
Customer Rating
2
Serious electrical design flaw
on March 20, 2020
Posted by: Oceanwalker
from Eugene Oregon
[This review was collected as part of a promotion.] Good news. We bought this unit because of the excellent range of burner sizes including 6", 6 1/2", 8 3/4", 9 1/2" and 11". One of only a couple cooktops that we could find with an 11 inch burner. Great.
Also good is that many of the heat ranges have a half setting giving you better control of the heat.
So much for the good. I'll start slowly. Wish it didn't have the ugly stainless steel rim that collects dirt and makes cleaning more difficult.
Now for the aggravation. I like a clean cooktop. However, when cleaning with the top locked (or not), an even slightly damp cloth will cause an error alert that sometimes is difficult to abort. NOTE: I use a damp cloth before using the glass cooktop cleaner.
Not only does this happen while cleaning with lock on, but it has happened several times when a bit of water splashes on the top while cooking causing the unit to stop and go into error mode and interrupt the cooking process.
We complained to the company. They sent a tech to replace a circuit board. Did the same thing. Electrolux replaced the unit. Same problem.
Very irritating.
Would I reccomend this? Absolutely not.
I will say that Electrolux worked with me to attempt to solve this issue. But it still go to error mode most of the time I clean it.
Also good is that many of the heat ranges have a half setting giving you better control of the heat.
So much for the good. I'll start slowly. Wish it didn't have the ugly stainless steel rim that collects dirt and makes cleaning more difficult.
Now for the aggravation. I like a clean cooktop. However, when cleaning with the top locked (or not), an even slightly damp cloth will cause an error alert that sometimes is difficult to abort. NOTE: I use a damp cloth before using the glass cooktop cleaner.
Not only does this happen while cleaning with lock on, but it has happened several times when a bit of water splashes on the top while cooking causing the unit to stop and go into error mode and interrupt the cooking process.
We complained to the company. They sent a tech to replace a circuit board. Did the same thing. Electrolux replaced the unit. Same problem.
Very irritating.
Would I reccomend this? Absolutely not.
I will say that Electrolux worked with me to attempt to solve this issue. But it still go to error mode most of the time I clean it.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Online Outreach Specialist, March 25, 2020
Oh no, Oceanwalker! We're sorry to hear that you've had this experience with the electricals on your washer.
We would like to gain a little bit more insight to assist with your concerns. Please look for our email communication to you shortly. Kindly, Courtney
We would like to gain a little bit more insight to assist with your concerns. Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting www.electrolux.com
Customer Rating
5
The Mercedes of Appliances!
on April 7, 2020
Posted by: Dianne20
from Ohio
[This review was collected as part of a promotion.] I purchased this cooktop after my other Electrolux needed a burner replacement after 10 years! I love the configuration of the burners and easy of clean-up.
I also have the double wall oven and can’t say enough about them! I love Electrolux!
I also have the double wall oven and can’t say enough about them! I love Electrolux!
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
2
I like the features.
on September 30, 2020
Posted by: mince38
from Pennsylvania
[This review was collected as part of a promotion.] My first Electrolux dual cooktop lasted only 10 years, using it for only 6 months each year. It died and my repairman replaced a board which lasted about 2 weeks. We purchased a new cooktop with another Electrolux cooktop which fit the original cutout. It arrived in a badly damaged box. The day after it was installed I tried to use it, but after heating 3 burners, it blew out. Electrolux sent a replacement. When the installation team opened it to install it, the top was broken. Another replacement is to arrive and be installed next month. After 2 months without a cooktop, I'm hoping for a successful outcome.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy R'Shaye, Online Outreach Specialist, October 7, 2020
Hi, Mince38.
We first want to say how grateful we are to have you apart of our Electrolux family. We apologize for the experience you had with your cooktops, as this is not normal behavior. We are confident with the new cooktop you will have a successful install and love the features of the appliance. Feel free to contact us at 877-435-3287 Mon-Fri, 8:30 am - 8 pm EST should you need any assistance.
~R'Shaye
We first want to say how grateful we are to have you apart of our Electrolux family. We apologize for the experience you had with your cooktops, as this is not normal behavior. We are confident with the new cooktop you will have a successful install and love the features of the appliance. Feel free to contact us at 877-435-3287 Mon-Fri, 8:30 am - 8 pm EST should you need any assistance.
~R'Shaye
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Looks Great!
on November 27, 2020
Posted by: Sonnypete
from Salt Lake City, UT
[This review was collected as part of a promotion.] Like the design and ease of use.
Installation was easy.
Installation was easy.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com