Customer reviews from lg.com
LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
57
4 Stars
13
3 Stars
7
2 Stars
2
1 Star
7
Customer Reviews for LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
4
Excellent display. Menu, remote need improvement
on December 8, 2025
Posted by: OhReally
from Los Angeles, CA
[This review was collected as part of a promotion.] Display on content is breathtaking in clarity, vivid colors.Contrast was, of course, excellent due to the OLED screen. Of course, this is when watching the appropriate media. (I was watching an UHD disk of a movie). Out of the box, menu was really cluttered with apps I didn't need (not subscribed to most) and unwanted ads. I deleted the unused apps to de-clutter. Remote is nice with a point-at-screen-and-click feature. However, the precision of the pointing is a tad off. You get used to it. My package came with an LG soundbar which worked with the LG TV remote, which is a huge plus and allows me to put away the soundbar's remote. Overall, I'm very happy with my purchase
Response from lg.comBy LG, December 9, 2025
Hello there. Thank you for sharing your experience with us. We understand your inquiry and are delighted to hear about the breathtaking clarity, vivid colors, and excellent contrast of the OLED65C5PUA display.
We understand that you are very happy with your purchase, especially the stunning picture quality when watching UHD media. We also understand your feedback regarding the initial clutter of the menu with unnecessary apps and ads, as well as the need for improvement in the pointing precision of the remote control. Your detailed feedback on the software interface and remote functionality is very important to us, and we appreciate you noting the huge plus of the LG soundbar working seamlessly with the TV remote. We assure you that we are committed to continually improving the user experience, including both the physical accessories and the software interface.
https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
We understand that you are very happy with your purchase, especially the stunning picture quality when watching UHD media. We also understand your feedback regarding the initial clutter of the menu with unnecessary apps and ads, as well as the need for improvement in the pointing precision of the remote control. Your detailed feedback on the software interface and remote functionality is very important to us, and we appreciate you noting the huge plus of the LG soundbar working seamlessly with the TV remote. We assure you that we are committed to continually improving the user experience, including both the physical accessories and the software interface.
https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
5
Vast learning curve but we’re enjoying every minut
on December 7, 2025
Posted by: Heliotropium LG
from Irons, MI
Beautiful! Vast learning curve but we’re enjoying every minute.
Response from lg.comBy LG, December 10, 2025
Hi there. Thank you for sharing your experience with us regarding your OLED42C5PUA television! We are happy to hear you find the picture beautiful and are enjoying every minute of using it. We understand your inquiry about the "vast learning curve," and we want to assure you that we are here to help make the process of learning the features of the OLED42C5PUA smooth and easy.
For further assistance and any specific questions you may have about its features, settings, or getting the most out of your television, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.lg.com/us/tvs/lg-oled42c5pua-oled-4k-tv
Our team will be more than happy to guide you through any aspect of your unit. We appreciate your patience. —Renzo
For further assistance and any specific questions you may have about its features, settings, or getting the most out of your television, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.lg.com/us/tvs/lg-oled42c5pua-oled-4k-tv
Our team will be more than happy to guide you through any aspect of your unit. We appreciate your patience. —Renzo
Written by a customer while visiting lg.com
Customer Rating
5
Solid 65" TV choice
on December 2, 2025
Posted by: hypersmooth
from Michigan
I've had an older 55" version of this TV and it's been a rock solid TV with excellent picture quality. So when it came time to replace another brand TV, after doing research, it was a slam dunk to get another LG OLED for my family room. Very durable screen, easy to use interface, and I appreciate the very attractive design of the product from the side, it's so thin compared to most others.
Response from lg.comBy LG, December 3, 2025
Hello. Thank you for sharing your wonderful experience. We’re thrilled to hear that your older 55" LG OLED proved to be so reliable with excellent picture quality, making it an easy choice to upgrade to another LG OLED for your family room. It’s great to know you appreciate the durable screen, easy-to-use interface, and the sleek, ultra-thin design that stands out!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Display iscrazy bright
on November 20, 2025
Posted by: Vincent Baysic
Once you go oled you can never go back
I love the brightness and realism
If you like
nm omg the fights are unbeatable.
Also gaming is amazing.
I love the brightness and realism
If you like
nm omg the fights are unbeatable.
Also gaming is amazing.
Response from lg.comBy ^Rich, LG Digital Care Team, November 21, 2025
Hi Vincent! Thank you for sharing your feedback on the LG OLED65C5PUA. ❤️ We’re thrilled to hear the brightness and realism have impressed you, and that the OLED experience continues to deliver unbeatable performance for movies, sports, and gaming alike. It’s great knowing the C5 has lived up to your expectations and enhanced your entertainment setup. #LifesGood
If you ever need support or have questions, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich
If you ever need support or have questions, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
1
Terrible remote, no setting to fix
on November 18, 2025
Posted by: JadonDrew
The remote is genuinely terrible. It constantly activates a very ugly and cumbersome pointer. I thought upon setting up the TV that I could easily go into settings and disable it, but no, I discover that it is a permanent built in feature that cannot be disabled.
I do further research and find that this has been a problem for years, with people begging for another option and LG ignoring them. For a premium OLED TV, that is honestly unacceptable, the TV should be easy to use out of the box and not feel like it is actively fighting against you as you try to navigate content and settings.
It may be a solvable issue using third party hardware, but due to the fact that the TV is very annoying and difficult to use without additional purchases and doesn’t give a tiny toggle in the settings to disable “magic pointer” forever (while loading up the TV with bloat and software that the user will never want to use, such as an AI chatbot), I am not able to give this TV higher than one star. Hopefully, if enough people speak out, LG will listen and the TV will be usable out of the box.
Response from lg.comBy LG, November 18, 2025
Hello, Jadon. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the Magic Remote pointer functionality and the usability concerns you’ve raised. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this remote pointer usability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Deal
on November 16, 2025
Posted by: Lovin OLED
In all honesty we haven't been able to watch this TV much since it is going into a room under construction. But when we did turn it on, we loved the picture. The reason we bought this particular OLED TV was because there was a 20% off special for one day so we took advantage of that. We also need to purchase another TV, if we receive the same deal we would buy another LG.
Response from lg.comBy LG, November 17, 2025
Hello. Thank you for sharing your thoughts about your LG TV. It’s great to hear that even with limited use during your room construction, you’ve already enjoyed the beautiful picture quality of your OLED TV. Taking advantage of that one‑day 20% promotion sounds like a smart move, and we’re delighted to know you’d consider purchasing another LG TV if a similar deal comes along. We’re glad LG continues to be your choice for premium viewing experiences! ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great TV
on November 12, 2025
Posted by: Divizen
I purchased this TV as my first upgrade to OLED. The display is fantastic quality and goes perfectly in my home. The black levels are perfect and make the viewing experience a pleasure.
Response from lg.comBy ^Rich, LG Digital Care Team, December 5, 2025
Hi Divizen, thank you for sharing your experience with the LG OLED65C5PUA. We’re thrilled to hear your first step into OLED has been such a positive one, with the perfect black levels and fantastic display quality enhancing your home setup. It’s wonderful knowing the viewing experience feels like a true pleasure. If you ever need support or have questions, you can reach us anytime at @LGUSSupport.
#LifesGood ❤️ LG Digital Care Team ^Rich
#LifesGood ❤️ LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
5
Compliments the 9.1 surround system
on November 7, 2025
Posted by: Editec
The picture display is vivid and lifelike and true to all the brightness and color rendition
Response from lg.comBy ^Rich, LG Digital Care Team, November 21, 2025
Hi Editec, thank you for sharing your review of the LG OLED65C5PUA. We’re glad to hear the vivid, lifelike display is perfectly complementing your 9.1 surround system and delivering brightness and color that truly stand out. For any further assistance, feel free to DM us at @LGUSSupport.
LG Digital Care Team ^Rich
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com