Customer reviews from lg.com
LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
57
4 Stars
13
3 Stars
7
2 Stars
2
1 Star
7
Customer Reviews for LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
5
Love our LG TV
on April 3, 2026
Posted by: LWechterPA
We purchased our 65" LG a few months ago and are blown away by the explosion of colors on every channel. Want to see something amazing go to YouTube and look at the OLEG channel to really appreciate your purchase. Highly recommend this TV. Would buy it again.
Response from lg.comBy LG, April 5, 2026
Hello! We’re excited to hear how much you’re enjoying your LG 65" TV. That explosion of color you’re seeing is exactly what LG OLED is designed to deliver, and checking out vibrant content like the OLEG channel on YouTube is a fantastic way to really appreciate what the display can do. It’s great knowing you’d happily buy it again—recommendations like yours mean a lot!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
Written by a customer while visiting lg.com
Customer Rating
5
This is one of the best TVs I’ve ever owned
on March 21, 2026
Posted by: ElmiraK
[This review was collected as part of a promotion.] I finally got the LG 65-inch oled evo AI TV,and honestly,it completely exceeded my expectations.
The pictures quality is absolutely stunning,the TV automatically enhances pictures and sound depending on what you are watching, the design is also beautiful and super sleek. It’s perfectly for my living room and feels very premium.The smart features are smooth and easy to use,I love how fast apps load.
The pictures quality is absolutely stunning,the TV automatically enhances pictures and sound depending on what you are watching, the design is also beautiful and super sleek. It’s perfectly for my living room and feels very premium.The smart features are smooth and easy to use,I love how fast apps load.
Response from lg.comBy LG, March 24, 2026
Hi, Elmira! We appreciate you sharing such an awesome review of your LG OLED TV. The way you described the stunning picture quality, the smart enhancements, and that sleek, premium design really brings the experience to life. It’s great hearing how perfectly it fits your living room and how smooth the smart features feel—fast apps are always a win! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
2
Not worth the money
on March 15, 2026
Posted by: DMac75
from USA
Not worth the money for sure. Nothing is intuitive or plug and play. Doing anything in the settings is difficult and finding simple, basic features (like inputs?) is much more complicated than it should be. My last tv, you plug the PC/laptop into the HDMI and you get video. Not at all on this overpriced thing. The picture is fine, sound is okay but I use a sound bar so no a factor. I cannot stand the voice remote or "SMART" TV garbage. Useless to me, I will never talk to any electronics, but there are no decent options that aren't "SMART". This one had the best reviews, I don't get it though, especially not for the price. It takes a ton of research to figure out basic settings. There's no manual, not even online that I have found, so you have to search random posts. Terrible
Response from lg.comBy LG, March 16, 2026
Hi. Thank you for taking the time to share your detailed experience with your LG TV. We appreciate how clearly you described what’s been difficult for you, especially when it comes to navigating inputs, using the remote, and locating a proper manual. It’s great that the picture and sound quality are working well for you, even if the setup and interface haven’t felt as straightforward as you expected. To allow us to properly investigate the details of your specific product model and to see how we can assist with the setup and input‑related issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guides, and feature explanations:
https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT
^James
https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT
^James
Written by a customer while visiting lg.com
Customer Rating
5
Buy this tv!
on February 26, 2026
Posted by: Nad65
What a difference - beautiful, crystal clear picture; blacks could not be sharper.
Response from lg.comBy LG, February 27, 2026
Hi, Nad. Thank you for sharing your experience with us. It’s great to hear how much you’re enjoying the stunning picture quality of your LG TV (OLED65C5PUA) model. OLED technology delivers perfect blacks and exceptional clarity, and your feedback highlights exactly what the unit is designed to provide. To keep your OLED65C5PUA performing at its best, we recommend checking for the latest software update by going to Settings > Support > Software Update > Check for Updates. This helps maintain the picture quality you’re loving. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Great TV - Magic Remote, Not So Great
on February 26, 2026
Posted by: Tim SC
Great Picture and Sounds - The "magic" remote does NOT have numbers to channel select. Instead, you must use the optic pointer which is clumsy at best...but I have only owned the TV for 2 days....
Response from lg.comBy LG, February 26, 2026
Hi, Tim. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the picture quality has impressed you and is even better than your previous LG TV. It’s wonderful to know the upgrade has made such a positive difference for you. To help with your new setup you can adjust the pointer speed and size in the Accessibility menu to make the Magic Remote easier to navigate. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Next Gen Screen!
on January 31, 2026
Posted by: EdPPA
from Central PA
Set up could not have been smoother or faster! The picture is truly amazing! Love the extremely thin profile of the screen at the top going into the base as well.
Response from lg.comBy ^Rich, LG Digital Care Team, January 31, 2026
Hi there, we understand and appreciate you sharing your experience with the 55 Inch Class LG OLED evo AI C5 4K Smart TV 2025, model OLED55C5PUA. It’s great to hear how smooth the setup was and how much you’re enjoying the stunning picture quality. The ultra‑thin profile is one of the standout design elements of this next‑gen OLED, and it’s wonderful to know it made an impact.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
4
Get pictures sound format ok
on January 2, 2026
Posted by: Blsc137
The TV is thin and light and has an amazing picture. I have had LG before and I am trying to get used to the format but with all the new technologies and apps it's not the same. I don't care for the remote wheel pointer ( not for older folks) Although the TV is great I prefer the home format of my previous brand.
We did get an awesome price the included wall install. Over all the that's what sold me and I was curious about the AI features but I think it's above my understanding. I would like easier access when my TV is turned on to show you tube TV and the 4 or 5 favorite channels without all the other stuff all over the screen.. We have been having lagging with connection and we have 1tb speed.
We did get an awesome price the included wall install. Over all the that's what sold me and I was curious about the AI features but I think it's above my understanding. I would like easier access when my TV is turned on to show you tube TV and the 4 or 5 favorite channels without all the other stuff all over the screen.. We have been having lagging with connection and we have 1tb speed.
Response from lg.comBy LG, January 4, 2026
Hi. Thanks for sharing your thoughts about your LG TV! It’s great to hear you’re loving the thin design and stunning picture quality. Adjusting to a new interface—especially with today’s wave of apps and features—can definitely feel like a shift, and your feedback about the remote pointer and home screen layout is truly appreciated. It sounds like you made a smart move with that wall‑install deal, too. If you ever want help simplifying your home screen or improving your connection experience, we’re always here to support you. You can refer to this helpful link to address any connectivity issues: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-internet-connection-issues--20153143469055LST For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Display is very sharp
on December 31, 2025
Posted by: scwkaama
Pros:
1. Display is very sharp and colors pop out.
2. Light weight and easy to install. So far loving it.
1. Display is very sharp and colors pop out.
2. Light weight and easy to install. So far loving it.
Cons:
1. Wall mount option Angie did not come thru' for me. Using the TV stand instead.
2. Volume goes up during ads. No mute button on Magic Remote - we have to bring down the volume to "0" for a mute.
1. Wall mount option Angie did not come thru' for me. Using the TV stand instead.
2. Volume goes up during ads. No mute button on Magic Remote - we have to bring down the volume to "0" for a mute.
Response from lg.comBy ^Rich, LG Digital Care Team, January 1, 2026
Hi there, thank you for sharing your experience with the OLED55C5PUA. It’s great to hear how the sharp display, vibrant colors, and lightweight design have made setup and viewing enjoyable so far.
Regarding the wall mount and the volume changes during ads, we recognize what you are experiencing. For audio leveling, you can enable Auto Volume Leveling in the Sound Settings, and switching to AI Sound Pro can help keep volume more consistent across different content. You can also visit the LG support guide at https://www.lg.com/us/support/help-library/lg-tv-how-to-enable-auto-volume--20153215231163 which provides simple steps for turning on Auto Volume.
For additional assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Regarding the wall mount and the volume changes during ads, we recognize what you are experiencing. For audio leveling, you can enable Auto Volume Leveling in the Sound Settings, and switching to AI Sound Pro can help keep volume more consistent across different content. You can also visit the LG support guide at https://www.lg.com/us/support/help-library/lg-tv-how-to-enable-auto-volume--20153215231163 which provides simple steps for turning on Auto Volume.
For additional assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com