Customer reviews from lg.com
LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.5
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
53
4 Stars
12
3 Stars
6
2 Stars
1
1 Star
2
Customer Reviews for LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
2
Not worth the money
on March 15, 2026
Posted by: DMac75
from USA
Not worth the money for sure. Nothing is intuitive or plug and play. Doing anything in the settings is difficult and finding simple, basic features (like inputs?) is much more complicated than it should be. My last tv, you plug the PC/laptop into the HDMI and you get video. Not at all on this overpriced thing. The picture is fine, sound is okay but I use a sound bar so no a factor. I cannot stand the voice remote or "SMART" TV garbage. Useless to me, I will never talk to any electronics, but there are no decent options that aren't "SMART". This one had the best reviews, I don't get it though, especially not for the price. It takes a ton of research to figure out basic settings. There's no manual, not even online that I have found, so you have to search random posts. Terrible
Response from lg.comBy LG, March 16, 2026
Hi. Thank you for taking the time to share your detailed experience with your LG TV. We appreciate how clearly you described what’s been difficult for you, especially when it comes to navigating inputs, using the remote, and locating a proper manual. It’s great that the picture and sound quality are working well for you, even if the setup and interface haven’t felt as straightforward as you expected. To allow us to properly investigate the details of your specific product model and to see how we can assist with the setup and input‑related issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guides, and feature explanations:
https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT
^James
https://www.lg.com/us/support/help-library/lg-tv-how-to-troubleshoot-your-lg-magic-remote--1427121727809OLT
^James
Written by a customer while visiting lg.com
Customer Rating
5
Buy this tv!
on February 26, 2026
Posted by: Nad65
What a difference - beautiful, crystal clear picture; blacks could not be sharper.
Response from lg.comBy LG, February 27, 2026
Hi, Nad. Thank you for sharing your experience with us. It’s great to hear how much you’re enjoying the stunning picture quality of your LG TV (OLED65C5PUA) model. OLED technology delivers perfect blacks and exceptional clarity, and your feedback highlights exactly what the unit is designed to provide. To keep your OLED65C5PUA performing at its best, we recommend checking for the latest software update by going to Settings > Support > Software Update > Check for Updates. This helps maintain the picture quality you’re loving. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Great TV - Magic Remote, Not So Great
on February 26, 2026
Posted by: Tim SC
Great Picture and Sounds - The "magic" remote does NOT have numbers to channel select. Instead, you must use the optic pointer which is clumsy at best...but I have only owned the TV for 2 days....
Response from lg.comBy LG, February 26, 2026
Hi, Tim. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the picture quality has impressed you and is even better than your previous LG TV. It’s wonderful to know the upgrade has made such a positive difference for you. To help with your new setup you can adjust the pointer speed and size in the Accessibility menu to make the Magic Remote easier to navigate. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Next Gen Screen!
on January 31, 2026
Posted by: EdPPA
from Central PA
Set up could not have been smoother or faster! The picture is truly amazing! Love the extremely thin profile of the screen at the top going into the base as well.
Response from lg.comBy ^Rich, LG Digital Care Team, January 31, 2026
Hi there, we understand and appreciate you sharing your experience with the 55 Inch Class LG OLED evo AI C5 4K Smart TV 2025, model OLED55C5PUA. It’s great to hear how smooth the setup was and how much you’re enjoying the stunning picture quality. The ultra‑thin profile is one of the standout design elements of this next‑gen OLED, and it’s wonderful to know it made an impact.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
4
Get pictures sound format ok
on January 2, 2026
Posted by: Blsc137
The TV is thin and light and has an amazing picture. I have had LG before and I am trying to get used to the format but with all the new technologies and apps it's not the same. I don't care for the remote wheel pointer ( not for older folks) Although the TV is great I prefer the home format of my previous brand.
We did get an awesome price the included wall install. Over all the that's what sold me and I was curious about the AI features but I think it's above my understanding. I would like easier access when my TV is turned on to show you tube TV and the 4 or 5 favorite channels without all the other stuff all over the screen.. We have been having lagging with connection and we have 1tb speed.
We did get an awesome price the included wall install. Over all the that's what sold me and I was curious about the AI features but I think it's above my understanding. I would like easier access when my TV is turned on to show you tube TV and the 4 or 5 favorite channels without all the other stuff all over the screen.. We have been having lagging with connection and we have 1tb speed.
Response from lg.comBy LG, January 4, 2026
Hi. Thanks for sharing your thoughts about your LG TV! It’s great to hear you’re loving the thin design and stunning picture quality. Adjusting to a new interface—especially with today’s wave of apps and features—can definitely feel like a shift, and your feedback about the remote pointer and home screen layout is truly appreciated. It sounds like you made a smart move with that wall‑install deal, too. If you ever want help simplifying your home screen or improving your connection experience, we’re always here to support you. You can refer to this helpful link to address any connectivity issues: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-internet-connection-issues--20153143469055LST For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Display is very sharp
on December 31, 2025
Posted by: scwkaama
Pros:
1. Display is very sharp and colors pop out.
2. Light weight and easy to install. So far loving it.
1. Display is very sharp and colors pop out.
2. Light weight and easy to install. So far loving it.
Cons:
1. Wall mount option Angie did not come thru' for me. Using the TV stand instead.
2. Volume goes up during ads. No mute button on Magic Remote - we have to bring down the volume to "0" for a mute.
1. Wall mount option Angie did not come thru' for me. Using the TV stand instead.
2. Volume goes up during ads. No mute button on Magic Remote - we have to bring down the volume to "0" for a mute.
Response from lg.comBy ^Rich, LG Digital Care Team, January 1, 2026
Hi there, thank you for sharing your experience with the OLED55C5PUA. It’s great to hear how the sharp display, vibrant colors, and lightweight design have made setup and viewing enjoyable so far.
Regarding the wall mount and the volume changes during ads, we recognize what you are experiencing. For audio leveling, you can enable Auto Volume Leveling in the Sound Settings, and switching to AI Sound Pro can help keep volume more consistent across different content. You can also visit the LG support guide at https://www.lg.com/us/support/help-library/lg-tv-how-to-enable-auto-volume--20153215231163 which provides simple steps for turning on Auto Volume.
For additional assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Regarding the wall mount and the volume changes during ads, we recognize what you are experiencing. For audio leveling, you can enable Auto Volume Leveling in the Sound Settings, and switching to AI Sound Pro can help keep volume more consistent across different content. You can also visit the LG support guide at https://www.lg.com/us/support/help-library/lg-tv-how-to-enable-auto-volume--20153215231163 which provides simple steps for turning on Auto Volume.
For additional assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
4
Excellent display. Menu, remote need improvement
on December 8, 2025
Posted by: OhReally
from Los Angeles, CA
[This review was collected as part of a promotion.] Display on content is breathtaking in clarity, vivid colors.Contrast was, of course, excellent due to the OLED screen. Of course, this is when watching the appropriate media. (I was watching an UHD disk of a movie). Out of the box, menu was really cluttered with apps I didn't need (not subscribed to most) and unwanted ads. I deleted the unused apps to de-clutter. Remote is nice with a point-at-screen-and-click feature. However, the precision of the pointing is a tad off. You get used to it. My package came with an LG soundbar which worked with the LG TV remote, which is a huge plus and allows me to put away the soundbar's remote. Overall, I'm very happy with my purchase
Response from lg.comBy LG, December 9, 2025
Hello there. Thank you for sharing your experience with us. We understand your inquiry and are delighted to hear about the breathtaking clarity, vivid colors, and excellent contrast of the OLED65C5PUA display.
We understand that you are very happy with your purchase, especially the stunning picture quality when watching UHD media. We also understand your feedback regarding the initial clutter of the menu with unnecessary apps and ads, as well as the need for improvement in the pointing precision of the remote control. Your detailed feedback on the software interface and remote functionality is very important to us, and we appreciate you noting the huge plus of the LG soundbar working seamlessly with the TV remote. We assure you that we are committed to continually improving the user experience, including both the physical accessories and the software interface.
https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
We understand that you are very happy with your purchase, especially the stunning picture quality when watching UHD media. We also understand your feedback regarding the initial clutter of the menu with unnecessary apps and ads, as well as the need for improvement in the pointing precision of the remote control. Your detailed feedback on the software interface and remote functionality is very important to us, and we appreciate you noting the huge plus of the LG soundbar working seamlessly with the TV remote. We assure you that we are committed to continually improving the user experience, including both the physical accessories and the software interface.
https://www.lg.com/us/tvs/lg-oled65c5pua-oled-4k-tv
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^LG Digital care team -Renzo
Written by a customer while visiting lg.com
Customer Rating
5
Vast learning curve but we’re enjoying every minut
on December 7, 2025
Posted by: Heliotropium LG
from Irons, MI
Beautiful! Vast learning curve but we’re enjoying every minute.
Response from lg.comBy LG, December 10, 2025
Hi there. Thank you for sharing your experience with us regarding your OLED42C5PUA television! We are happy to hear you find the picture beautiful and are enjoying every minute of using it. We understand your inquiry about the "vast learning curve," and we want to assure you that we are here to help make the process of learning the features of the OLED42C5PUA smooth and easy.
For further assistance and any specific questions you may have about its features, settings, or getting the most out of your television, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.lg.com/us/tvs/lg-oled42c5pua-oled-4k-tv
Our team will be more than happy to guide you through any aspect of your unit. We appreciate your patience. —Renzo
For further assistance and any specific questions you may have about its features, settings, or getting the most out of your television, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.lg.com/us/tvs/lg-oled42c5pua-oled-4k-tv
Our team will be more than happy to guide you through any aspect of your unit. We appreciate your patience. —Renzo
Written by a customer while visiting lg.com