Customer reviews from lg.com
LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
43
4 Stars
8
3 Stars
3
2 Stars
0
1 Star
1
Customer Reviews for LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
5
Great Deal
on November 16, 2025
Posted by: Lovin OLED
In all honesty we haven't been able to watch this TV much since it is going into a room under construction. But when we did turn it on, we loved the picture. The reason we bought this particular OLED TV was because there was a 20% off special for one day so we took advantage of that. We also need to purchase another TV, if we receive the same deal we would buy another LG.
Response from lg.comBy LG, November 17, 2025
Hello. Thank you for sharing your thoughts about your LG TV. It’s great to hear that even with limited use during your room construction, you’ve already enjoyed the beautiful picture quality of your OLED TV. Taking advantage of that one‑day 20% promotion sounds like a smart move, and we’re delighted to know you’d consider purchasing another LG TV if a similar deal comes along. We’re glad LG continues to be your choice for premium viewing experiences! ^James
Written by a customer while visiting lg.com
Customer Rating
5
Display iscrazy bright
on November 20, 2025
Posted by: Vincent Baysic
Once you go oled you can never go back
I love the brightness and realism
If you like
nm omg the fights are unbeatable.
Also gaming is amazing.
I love the brightness and realism
If you like
nm omg the fights are unbeatable.
Also gaming is amazing.
Response from lg.comBy ^Rich, LG Digital Care Team, November 21, 2025
Hi Vincent! Thank you for sharing your feedback on the LG OLED65C5PUA. ❤️ We’re thrilled to hear the brightness and realism have impressed you, and that the OLED experience continues to deliver unbeatable performance for movies, sports, and gaming alike. It’s great knowing the C5 has lived up to your expectations and enhanced your entertainment setup. #LifesGood
If you ever need support or have questions, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich
If you ever need support or have questions, feel free to DM us at @LGUSSupport. LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
4
Worth money!
on April 26, 2025
Posted by: hongl14_8445
[This review was collected as part of a promotion.] Quality goes beyond my expectations! high quality picture, smart tivi, slim/thin not heavy at all, easy to setup with the remote, sound is also a plus with deep stereo sound. It is Oled technology so hopefully it won’t burn too much energy. Will update that later.
Response from influenster.comBy Ryan, LG Digital Care Team, May 2, 2025
We love to hear it! It looks amazing above the fireplace, too! We're excited to have you enjoy a ton of new shows and movies now in your living room! ~ Ryan
Written by a customer while visiting influenster.com
Customer Rating
3
Terrible interface
on September 7, 2025
Posted by: DBB46
We just bought the TV. Physical installation wasn't bad. But the interface is extremely confusing. I never got the mobile app to work. With difficulty, I downloaded the app for Spectrum (our cable). It doesn't appear on the main screen and is hard to find. We don't use any of the apps on the main screen (Disney, HBO, etc.) We like to stream PBS (Passport) and found out that it is not available on LGs. That weird floating cursor won't go away. CC is hard to access. If we ever find a channel to watch, the picture is fine. All of my complaints are about how difficult it is to use. The AI seems useless. Why are there all those ads for movies or streaming services in the way?
Response from lg.comBy LG Digital Care Team, September 8, 2025
Congrats on your new OLED55C5PUA TV, the WebOS interface can take some getting used to and the floating cursor comes from the Magic Remote’s motion sensor, which you could use the arrow keys to navigate instead. Your Closed Captions can be turned on/off quickly by pressing the settings gear button on the remote, then scrolling down to “Accessibility.” We'd love to lend a helping hand if needed, be sure to reach us @LGUSSupport. We're happy to help! ^Jose
Written by a customer while visiting lg.com
Customer Rating
5
Vast learning curve but we’re enjoying every minut
on December 7, 2025
Posted by: Heliotropium LG
from Irons, MI
Beautiful! Vast learning curve but we’re enjoying every minute.
Response from lg.comBy LG, December 10, 2025
Hi there. Thank you for sharing your experience with us regarding your OLED42C5PUA television! We are happy to hear you find the picture beautiful and are enjoying every minute of using it. We understand your inquiry about the "vast learning curve," and we want to assure you that we are here to help make the process of learning the features of the OLED42C5PUA smooth and easy.
For further assistance and any specific questions you may have about its features, settings, or getting the most out of your television, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.lg.com/us/tvs/lg-oled42c5pua-oled-4k-tv
Our team will be more than happy to guide you through any aspect of your unit. We appreciate your patience. —Renzo
For further assistance and any specific questions you may have about its features, settings, or getting the most out of your television, please contact us on lgdigitalcare@lg.sprinklrsupport.com.
https://www.lg.com/us/tvs/lg-oled42c5pua-oled-4k-tv
Our team will be more than happy to guide you through any aspect of your unit. We appreciate your patience. —Renzo
Written by a customer while visiting lg.com
Customer Rating
4
Great TV - Magic Remote, Not So Great
on February 26, 2026
Posted by: Tim SC
Great Picture and Sounds - The "magic" remote does NOT have numbers to channel select. Instead, you must use the optic pointer which is clumsy at best...but I have only owned the TV for 2 days....
Response from lg.comBy LG, February 26, 2026
Hi, Tim. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that the picture quality has impressed you and is even better than your previous LG TV. It’s wonderful to know the upgrade has made such a positive difference for you. To help with your new setup you can adjust the pointer speed and size in the Accessibility menu to make the Magic Remote easier to navigate. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Terrible remote, no setting to fix
on November 18, 2025
Posted by: JadonDrew
The remote is genuinely terrible. It constantly activates a very ugly and cumbersome pointer. I thought upon setting up the TV that I could easily go into settings and disable it, but no, I discover that it is a permanent built in feature that cannot be disabled.
I do further research and find that this has been a problem for years, with people begging for another option and LG ignoring them. For a premium OLED TV, that is honestly unacceptable, the TV should be easy to use out of the box and not feel like it is actively fighting against you as you try to navigate content and settings.
It may be a solvable issue using third party hardware, but due to the fact that the TV is very annoying and difficult to use without additional purchases and doesn’t give a tiny toggle in the settings to disable “magic pointer” forever (while loading up the TV with bloat and software that the user will never want to use, such as an AI chatbot), I am not able to give this TV higher than one star. Hopefully, if enough people speak out, LG will listen and the TV will be usable out of the box.
Response from lg.comBy LG, November 18, 2025
Hello, Jadon. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the Magic Remote pointer functionality and the usability concerns you’ve raised. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this remote pointer usability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
on June 13, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love how fast this TV! I want to explore more features with this TV.
Response from lg.comBy LG DIgital Care, June 16, 2025
We love hearing that your OLED55C5PUA is impressing you with its speed and performance, Ben! There’s a whole world of features waiting to be explored, from breathtaking picture quality to smart, intuitive controls. We can’t wait for you to unlock all the magic your LG OLED TV has to offer. Here’s to endless viewing joy! ^Anthony
Written by a customer while visiting lg.com