Customer reviews from lg.com
LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.7
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
37
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
1
Customer Reviews for LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
3
Terrible interface
on September 7, 2025
Posted by: DBB46
We just bought the TV. Physical installation wasn't bad. But the interface is extremely confusing. I never got the mobile app to work. With difficulty, I downloaded the app for Spectrum (our cable). It doesn't appear on the main screen and is hard to find. We don't use any of the apps on the main screen (Disney, HBO, etc.) We like to stream PBS (Passport) and found out that it is not available on LGs. That weird floating cursor won't go away. CC is hard to access. If we ever find a channel to watch, the picture is fine. All of my complaints are about how difficult it is to use. The AI seems useless. Why are there all those ads for movies or streaming services in the way?
Response from lg.comBy LG Digital Care Team, September 8, 2025
Congrats on your new OLED55C5PUA TV, the WebOS interface can take some getting used to and the floating cursor comes from the Magic Remote’s motion sensor, which you could use the arrow keys to navigate instead. Your Closed Captions can be turned on/off quickly by pressing the settings gear button on the remote, then scrolling down to “Accessibility.” We'd love to lend a helping hand if needed, be sure to reach us @LGUSSupport. We're happy to help! ^Jose
Written by a customer while visiting lg.com
Customer Rating
1
Terrible remote, no setting to fix
on November 18, 2025
Posted by: JadonDrew
The remote is genuinely terrible. It constantly activates a very ugly and cumbersome pointer. I thought upon setting up the TV that I could easily go into settings and disable it, but no, I discover that it is a permanent built in feature that cannot be disabled.
I do further research and find that this has been a problem for years, with people begging for another option and LG ignoring them. For a premium OLED TV, that is honestly unacceptable, the TV should be easy to use out of the box and not feel like it is actively fighting against you as you try to navigate content and settings.
It may be a solvable issue using third party hardware, but due to the fact that the TV is very annoying and difficult to use without additional purchases and doesn’t give a tiny toggle in the settings to disable “magic pointer” forever (while loading up the TV with bloat and software that the user will never want to use, such as an AI chatbot), I am not able to give this TV higher than one star. Hopefully, if enough people speak out, LG will listen and the TV will be usable out of the box.
Response from lg.comBy LG, November 18, 2025
Hello, Jadon. Thank you for sharing your experience with your LG TV. We appreciate your feedback regarding the Magic Remote pointer functionality and the usability concerns you’ve raised. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this remote pointer usability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
5
on June 13, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love how fast this TV! I want to explore more features with this TV.
Response from lg.comBy LG DIgital Care, June 16, 2025
We love hearing that your OLED55C5PUA is impressing you with its speed and performance, Ben! There’s a whole world of features waiting to be explored, from breathtaking picture quality to smart, intuitive controls. We can’t wait for you to unlock all the magic your LG OLED TV has to offer. Here’s to endless viewing joy! ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Love!
on April 8, 2025
Posted by: aricci_8639
[This review was collected as part of a promotion.] I love how clear the screen is. Images and videos are very vivid. The sound is top-notch. I love that you can do voice remote control. It’s easier to connect to everything. And best of all is very energy efficient.
Response from influenster.comBy LG Digital, April 11, 2025
Thank you so much for sharing your wonderful experience Aricci! 😊 We’re absolutely thrilled to hear how much you’re enjoying your screen’s vivid clarity and stunning visuals—there’s truly nothing like seeing images and videos come to life. To take your entertainment to the next level, have you considered pairing it with an amazing sound experience? Check out our $200 Soundbar Bundle special—it could be the perfect match for your TV! Here’s the link to learn more: https://www.lg.com/us/promotions/soundbar-bundle-savings. If you ever need assistance or have more to share, we’re always here to support and celebrate with you! 🌟 ^Anthony
Written by a customer while visiting influenster.com
Customer Rating
5
Love tv
on April 9, 2025
Posted by: juliar273_717
[This review was collected as part of a promotion.] I go this about 2 weeks ago and I love. It sounds amazing and the picture quality is so clear. The smart features is helpful too. Easy to connect and easy to use remote..
Response from influenster.comBy LG Digital Care Team, April 12, 2025
Hey Julia. That's awesome! Your new LG TV sounds like a total game-changer! The picture quality and sound system must give you a cinematic experience at home. We're glad to hear the smart features and remote are user-friendly, too! For more feedback or questions, private message us on social media @LGUSSupport . Thanks for choosing LG to be part of your home! 🎉🙂 ^David #LifeisGood
Written by a customer while visiting influenster.com
Customer Rating
5
HIGH QUALITY
on April 10, 2025
Posted by: samanthaw5e37_1147
[This review was collected as part of a promotion.] Amazing clarity! Looks so great in our living room. The remote is easy to use and we’ve had absolutely no issues getting our apps installed and ready to watch!
Response from influenster.comBy LG Digital Care Team, April 13, 2025
Hey there! That's fantastic to hear you're loving the amazing clarity of your new TV and how great it looks in your living room! It's also wonderful that the remote is user-friendly and you had no trouble getting your apps set up. Enjoy your awesome viewing experience! ^ Diego
Written by a customer while visiting influenster.com
Customer Rating
5
LG TV
on April 17, 2025
Posted by: mariahb172_9112
[This review was collected as part of a promotion.] LG makes incredible products, specifically their electronics! The picture quality is top tier and I love having a smart TV. The 65” is the perfect size for your living room.
Response from influenster.comBy LG Digital Care Team, April 21, 2025
Hi Mariah. Thank you for your awesome feedback! We're thrilled you're enjoying your LG OLED TV's top-tier picture quality and smart features. It's great that the 65” fits perfectly in your living room. For more feedback or questions, private message us on social media @LGUSSupport . Thanks for choosing LG to be part of your home! 📺✨ ^David
Written by a customer while visiting influenster.com
Customer Rating
5
Very nice
on April 20, 2025
Posted by: lrpethers_1365
[This review was collected as part of a promotion.] This is such a good product by LG! It is extremely energy efficient and the remote control is seamless. The picture quality is the best I’ve seen along with the sound performance. It is programmable as well to connect to many devices.
Response from influenster.comBy Joslyn, LG Digital Care Team, April 22, 2025
Thanks so much for the kind words—we’re thrilled to hear you’re enjoying your LG TV! From the energy efficiency to the seamless remote and incredible picture and sound, it sounds like it’s checking all the right boxes. We’re especially glad to hear you’ve had a smooth experience connecting your devices and getting everything set up just how you like it. That’s the kind of convenience and performance we aim to deliver! If you ever need tips or have questions, connect with us @LGUSSupport. We’re always happy to help! ^Joslyn
Written by a customer while visiting influenster.com