Customer reviews from lg.com
LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Average customer rating
4.5
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
53
4 Stars
12
3 Stars
6
2 Stars
1
1 Star
2
Customer Reviews for LG - OLED42C5PUA 42" 4K OLED Ultra HD Smart TV with a9 AI Super Upscaling (2025)
Customer Rating
3
WiFi Connectivity Issues
on June 20, 2026
Posted by: TGHJ
from Englewood FL
This TV is nice but I am having the same issues with an older model which is what made me want to upgrade in the first place. The problem is the tv disconnects from the WiFi and then struggles to connect back. This tv which is a brand spanking new 2025 model, sometimes doesn’t even search for the WiFi when it disconnects itself from the WiFi. This is the second time within a week this has happened and if it continues I will more than likely ask for a refund as I’m not paying for a high end tv for it to have WiFi connection issues. Seems to be a pattern with LG TVs. The WiFi connection issues literally throws the product into the trash as far as wanting to keep this TV.
Response from lg.comBy LG, June 23, 2026
Hi, Terry. Thank you for sharing your thoughts about your LG TV. We understand your feedback regarding the network connectivity challenges you are experiencing with your new OLED65C5PUA. To resolve this, you can run an internal diagnostic test on your TV settings by pressing the Settings button on your remote, selecting Support, navigating to Quick Help, and opening Check Items to initiate the Self-Diagnosis of TV Settings. This will identify if any internal settings or automatic IP configurations are dropping the link with your router. For more step-by-step guidance on network troubleshooting, you can view this resource: https://www.youtube.com/watch?v=R9WXbgDTlLI. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance on inquiries and questions. ^James
Written by a customer while visiting lg.com
Customer Rating
3
Buffering
on May 24, 2026
Posted by: Youtube tv
Very pleased with this tv overall, but very irritated by the excessive buffering after a few hours of streaming. I have to unplug the tv for 1-2 hours to let it reset.
Response from lg.comBy LG, May 26, 2026
Hello. We appreciate you sharing your experience with your LG OLED55C5PUA TV, and we want you to feel confident that we’re here to support you. It’s great to hear you’re enjoying the overall performance. Power‑cycling can help temporarily, but reviewing your network connection, checking for app updates, and ensuring the TV’s software is current can help keep streaming smooth for longer periods. Our guide walks through steps that can improve playback stability and reduce lag: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899
If you’d like us to take a closer look at your setup or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
If you’d like us to take a closer look at your setup or explore next steps together, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Written by a customer while visiting lg.com
Customer Rating
4
Bright and colorful screen
on May 18, 2026
Posted by: Rhine
[This review was collected as part of a promotion.] Excellent screen contast and color. The remote control is tricky to learn how to use. I suggest getting an expert (your grandson?) to show you how to use it. Written explanations did not work for me. I am greadually learning how. Also the smartphone controller is helpful but only after your grandson shows you how to use it as well. This is actually a computer with TV attached. But just about all TV's to day are like that. I did chose the LG because it has superior lifetime and will last longer. Cheaper TV's might look almost as good but evental failure modes might force you to buy another. The so-called help connection takes you to an outsice provider asking you for your credit card number. In the long run you are better off just buying the instalation service from the store if it includes setting up and teaching you how to use it.
Response from lg.comBy LG, May 19, 2026
Hello, Rhine! Really appreciate you sharing this! — sounds like your LG TV is delivering the kind of picture quality that keeps you hooked, even if the remote is putting you through a bit of “tech training.” We’ll make sure your note about the tricky controls and that unhelpful support link gets passed along to our product team. If you ever need anything down the road, you can always reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Customer Rating
5
New LG 42 Inch C5
on May 15, 2026
Posted by: EBJC
[This review was collected as part of a promotion.] Extremely satisfied with the picture quality of the C5. The 4K upscaling of our Blu-Ray collection is exceptional. Size was a limitation and the newer 2026 model did not offer much of an upgrade over the 2025 model. An additional positive is I have been able to take advantage of the Auracast feature for consumers who are hard of hearing and have compatible hearing aids. I'm also excited about the future WebOS updates that come with this purchase. The only minor negative is there are no inputs for legacy AV components. Fortunately, my old VCR/DVD combo has an HDMI output. Very happy to add a second LG OLED TV to my home.
Response from lg.comBy ^Rich, LG Digital Care Team, May 15, 2026
Hello there! Thanks for the five stars. Sounds like your C5 is delivering the kind of picture quality that makes movie nights feel brand new. We’ll share your note about legacy inputs with our product team. If you ever need anything down the road, @LGUSSupport is always here to help.
#LifesGood ❤️
‑LG Digital Care Team ^Rich
#LifesGood ❤️
‑LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
3
on May 12, 2026
Posted by: Anonymous
from McHenry, il
We are unable to control the volume. It’s a lot louder on different channels and we have to turn it up to 90 to hear some channels. We would like some instructions o; how to work the tv
Response from lg.comBy LG, May 18, 2026
Hi, Charles. Thanks for letting us know what’s happening with your LG TV. We appreciate the details about the volume levels changing between channels and how high you need to raise it just to hear certain programs. We want to take a closer look at your specific LG model so we can determine the best way to assist and review the options available for your situation. To allow us to properly investigate the details of your specific product model and to see how we can assist with your sound‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-volume-fluctuations--20154720349404 ^James
Written by a customer while visiting lg.com
Customer Rating
5
Wonderful TV
on May 4, 2026
Posted by: HJS74
from Nt. Shasta CA
Televsion has great colors. Resolution is crisp. Easy on the eyes tocwatch.
Response from lg.comBy LG, May 5, 2026
Hello, Harvey! What an awesome 5‑star shoutout! We’re thrilled to hear how the LG television is delivering those vibrant colors and crisp resolution that make every viewing session feel easy on the eyes. It’s great knowing it’s bringing such a smooth and enjoyable experience to your space! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love our LG TV
on April 3, 2026
Posted by: LWechterPA
We purchased our 65" LG a few months ago and are blown away by the explosion of colors on every channel. Want to see something amazing go to YouTube and look at the OLEG channel to really appreciate your purchase. Highly recommend this TV. Would buy it again.
Response from lg.comBy LG, April 5, 2026
Hello! We’re excited to hear how much you’re enjoying your LG 65" TV. That explosion of color you’re seeing is exactly what LG OLED is designed to deliver, and checking out vibrant content like the OLEG channel on YouTube is a fantastic way to really appreciate what the display can do. It’s great knowing you’d happily buy it again—recommendations like yours mean a lot!
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
Written by a customer while visiting lg.com
Customer Rating
5
This is one of the best TVs I’ve ever owned
on March 21, 2026
Posted by: ElmiraK
[This review was collected as part of a promotion.] I finally got the LG 65-inch oled evo AI TV,and honestly,it completely exceeded my expectations.
The pictures quality is absolutely stunning,the TV automatically enhances pictures and sound depending on what you are watching, the design is also beautiful and super sleek. It’s perfectly for my living room and feels very premium.The smart features are smooth and easy to use,I love how fast apps load.
The pictures quality is absolutely stunning,the TV automatically enhances pictures and sound depending on what you are watching, the design is also beautiful and super sleek. It’s perfectly for my living room and feels very premium.The smart features are smooth and easy to use,I love how fast apps load.
Response from lg.comBy LG, March 24, 2026
Hi, Elmira! We appreciate you sharing such an awesome review of your LG OLED TV. The way you described the stunning picture quality, the smart enhancements, and that sleek, premium design really brings the experience to life. It’s great hearing how perfectly it fits your living room and how smooth the smart features feel—fast apps are always a win! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com