Thanks for choosing LG—we’re grateful to be part of your entertainment setup and appreciate your feedback. The 55QNED82AUA offers brilliant visuals and smart features, and we want every step of the experience to be seamless. Setup can take a bit of time, especially with network and account sign-ins, so we recommend using a strong Wi-Fi signal and restarting your router beforehand to speed things up. If you’d like to hide the Magic Remote pointer, simply press the OK or Enter button—it’ll disappear until you move the remote again. For the Amazon Music app, occasional freezing may stem from connection or app-related issues, so try closing and reopening the app, checking your internet speed (5 Mbps or higher is ideal), updating your TV’s webOS software via Settings > All Settings > General > About This TV, or uninstalling and reinstalling the app via the LG Content Store. We're here to make sure your smart entertainment experience feels effortless—thank you for being part of the LG family! 📺❤ ^Anthony