Customer reviews from https://www.asus.com
ASUS - VA249HG 24" Class Full HD Gaming LED Monitor - 16:9 - 23.8" Viewable - In-plane Switching (IPS) Technology - Black
Average customer rating
2 out of 5
2
(1 Review)
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Customer Reviews for ASUS - VA249HG 24" Class Full HD Gaming LED Monitor - 16:9 - 23.8" Viewable - In-plane Switching (IPS) Technology - Black
Customer Rating
2 out of 5
2
Picture isn’t Great, but still smooth
on August 27, 2025
Posted by: Erik S
Frequency of use:Daily
Verified Purchase:Yes
Picture isn’t very good. Small text and logos show up blurry but it still feels very smooth.
Response from https://www.asus.comBy ChantaeCLMAugust 27, 2025
Dear Erik S,

We're sorry to hear you're experiencing display clarity issues with your ASUS VA249HG monitor. We understand how important clarity is, especially when working with small text and detailed visuals. To help improve image sharpness, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507006742-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

[LCD Monitor]Troubleshooting - Picture or Text blur/Display Position or Resolution not correct/Screen color is abnormal or random jitter/Display Flickers/line/Dead pixel - https://www.asus.com/support/faq/1013113/
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