Customer reviews from rubbermaid.com
RubberMaid - Vertical FastTrack Hanging Wall Mount Bike Hook Garage Organizer - Gray/Black
Average customer rating
3.6
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
9
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
4
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for RubberMaid - Vertical FastTrack Hanging Wall Mount Bike Hook Garage Organizer - Gray/Black
Customer Rating
1
Could do better
on October 5, 2025
Posted by: IanW
This bike hook could be excellent, but it has a major design flaw. The hook does not securely grip the track, so it is prone to falling off either while hanging or removing a bike, or if you just bump the hanging bike. This could result in an injury. I pulled the trigger off and ran a screw through the hanger and track to lock it in place. Rubbermaid could do better on this one.
Response from rubbermaid.comBy Customer Care, October 8, 2025
Hello Ian,
Thank you for reaching out to us and sharing your feedback on our FastTrack® Rail Garage Vertical Bike Hook. We're sorry to hear that the bike hook didn’t meet your expectations, especially when it comes to stability. Your feedback about the grip mechanism is incredibly valuable, and we appreciate the workaround you implemented to secure it more effectively.
We’re continuously working to improve our designs, and insights like yours help us do just that. We’ve shared your comments with our product team for review as we work to improve our products.
If you require assistance, or you have additional feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Rubbermaid® Consumer Care
Thank you for reaching out to us and sharing your feedback on our FastTrack® Rail Garage Vertical Bike Hook. We're sorry to hear that the bike hook didn’t meet your expectations, especially when it comes to stability. Your feedback about the grip mechanism is incredibly valuable, and we appreciate the workaround you implemented to secure it more effectively.
We’re continuously working to improve our designs, and insights like yours help us do just that. We’ve shared your comments with our product team for review as we work to improve our products.
If you require assistance, or you have additional feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Rubbermaid® Consumer Care
Written by a customer while visiting rubbermaid.com
Customer Rating
5
Love the Fast Track System
on October 24, 2017
Posted by: Shiraz
from Kingsland, GA, United States
I had the Fast Track System in my previous house and brought the attachment hooks with me when I moved. Even added another Track. Some people have mentioned that the hooks don't hold on the rail properly. Everyone needs to be aware that the plastic cover needs to be in place for everything to work properly( I ran into this issue myself).
I would recommend this to a friend!
Written by a customer while visiting rubbermaid.com
Customer Rating
5
Great system for the garage.
on April 22, 2017
Posted by: Troy_Flud1986
from Ponte Vedra Beach, FL, United States
Age Range:25-34
Gender:Male
I just bought my Fast Track rail with two vertical bike hooks. It looks and works great. I would recommend this to anyone looking to organize their garage. I bought the 84" rail so that I could add the two bikes and a few other hooks for my extensions cords, etc. This also helps to get items off of the garage floor so that I can blow out the garage without having to move anything around. My only question is do you sell a wheel pad for the bottom tire that hooks to the wall to avoid wall marks? Overall a great product all around!
I would recommend this to a friend!
Written by a customer while visiting rubbermaid.com
Customer Rating
1
The bike hook easily unhooks from the track
on December 19, 2016
Posted by: mikejin
from Santa Monica, CA, United States
Age Range:45 and up
Gender:Male
The bike hook clips onto the track cover, but not the track itself. Hence, the hook "unhooks" easily at the slightest nudge of bike. All comes crashing down - unfortunately, crashed down to hood of my car and dinged it. Does not do what it says it will do.
No, I would not recommend this to a friend.
Response from rubbermaid.comBy Rubbermaid, Consumer Services, January 27, 2017
We appreciate you taking the time to review our Vertical Bike Hook!
We are sorry to hear that you have had this experience with our product. You will be contacted shortly by a representative from our Consumer Care Department.
We are sorry to hear that you have had this experience with our product. You will be contacted shortly by a representative from our Consumer Care Department.
Written by a customer while visiting rubbermaid.com
Customer Rating
5
Works great
on September 20, 2015
Posted by: jemminger
from FL
Age Range:35-44
Gender:Male
It does what it's supposed to. I don't understand all the hate on the new version where the front wheel touches the wall - the rear wheel always touches the wall with the old version, so what's the difference?
I would recommend this to a friend!
Written by a customer while visiting rubbermaid.com
Customer Rating
1
Wheel Protective Sleeve failure
on June 19, 2015
Posted by: IanKH256
from Seattle, WA, United States
These were installed in my building's bike room but the protective sleeve has broken in less than a year's use. What's worse is the fact that I can't find any easy way to replace them.
Written by a customer while visiting rubbermaid.com
Customer Rating
5
Great way to organize your garage/storage space!
on November 12, 2014
Posted by: carol55
Verified Purchase:Yes
I can't say anything about durability since I've only had this bike hook for a week, but so far it's doing what it's supposed to, which is keeping my bike off the floor. It was incredibly easy to install.
I would recommend this to a friend!
Written by a customer while visiting rubbermaid.com
Customer Rating
2
Does Not Accomodate Deep Wheels
on November 5, 2014
Posted by: RMUser
from Arizona, United States
The length of the hook is insuffielcient to handle deep carbon wheels. It would be nice if Rubbermaid offered a longer hook or, better yet, a hook with an adjustable length.
No, I would not recommend this to a friend.
Written by a customer while visiting rubbermaid.com