Customer reviews from philips.com
Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Average customer rating
4.8
(120 Reviews)
Rating breakdown 120 reviews
5 Stars
103
4 Stars
12
3 Stars
1
2 Stars
1
1 Star
3
98%of customers recommend this product.
(
106 out of
108)
Customer Reviews for Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Posted by: Kiss mar
Verified Purchase:Yes
Yeah, I never buy this toothbrush again it’s garbage it drifts out between strong and weak all the time no good
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, October 9, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: BruceNB
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have been using Philips toothbrushes for 15+ years now and have been very pleased with each one we bought. Great feeling after every use.
Written by a customer while visiting philips.com
Customer Rating
5
My favorite is the blue tooth communication.
on January 14, 2026
Posted by: The Cleaner
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Why? Because I am very pleased with the unit. I enjoy it so much that I bought another one as well for my grandson, and he enjoys it as well. All my dentist visits have been great. The dentist always tells me that he wishes all the patients were this easy.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Cracker Jack 10
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this toothbrush. I really love the synch with my phone to let me know how I’m brushing and it keeps me on track with my oral health.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Michael E
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice improvements over ny last Sonicare. Battery life lasts. Good multispeed optios
Written by a customer while visiting philips.com
Posted by: meowzart
Gender:Female
Verified Purchase:Yes
Glad I upgraded to this brush. It is way more powerful and effective than my old one
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Brusher2025
Verified Purchase:Yes
I really love the ease and comfort when using this brush.
Written by a customer while visiting philips.com
Customer Rating
1
Effective cleaning, as loud a a coffee grinder.
on March 2, 2026
Posted by: jfrenaud
Gender:Male
Verified Purchase:Yes
Was initially very satisfied of the product, but after about a year of usage, the toothbrush is now making huge and unpleasant noises whenever running. It still cleans, but while waking up the household (ok, a bit exagerated, but close to the truth).
I wanted a premium experience. With the brush and the replacement heads, I ended up only having a premium price tag. Would neither recommend or buy again.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, March 2, 2026
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com