Customer reviews from philips.com
Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Average customer rating
4.8
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
102
4 Stars
11
3 Stars
1
2 Stars
1
1 Star
2
99%of customers recommend this product.
(
105 out of
106)
Customer Reviews for Philips Sonicare - 9000 Special Edition Rechargeable Toothbrush, HX9911/91 - Black/Purple
Customer Rating
5
Great features!
on February 2, 2023
Posted by: KJ93
Gender:Female
[This review was collected as part of a promotion.] I upgraded from a very basic Oral B electric toothbrush to this and WOW! It has so many added features that are useful. I love the look of it! It has a removable top on the base that will make keeping the base clean a breeze. I really like the pressure sensor. It’s very easy to unknowingly apply too much. The battery holds up well. I’ve been using a week and half without needing a charge.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Best toothbrush
on February 2, 2023
Posted by: Louielover5
Gender:Female
[This review was collected as part of a promotion.] I can’t say enough about this toothbrush I love it so much I pack it when I travel I can’t live without it, my teeth look and feel amazing after I brush and it has many seethings to choose from as well. I am going to get my daughter one for Christmas she she’ll brush more and won’t complain
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great electric toothbrush
on February 3, 2023
Posted by: jarnoldjr
Gender:Male
[This review was collected as part of a promotion.] The charge lasts a long time. I love the different cleaning options. The color is nice. I like that a travel case is included. I wish the charger was one piece instead of two. I have used other electric toothbrushes and this one is just as good.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Amazing brush!
on February 11, 2023
Posted by: Fairfax
Gender:Male
[This review was collected as part of a promotion.] I’ve tried a bunch of different electric toothbrushes, but this one is by far the best. I’ve been through all the generations from the entry level all the way up to this one and they’re all great. This one in particular is extra special because my dentist actually recommended it. It’s just so easy because it buzzes and get you to the next section of teeth and tells you exactly how much time to brush. It’s really said it and forget it and my dentist says my teeth look amazing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Great addition
on February 11, 2023
Posted by: Tooth fairy
Gender:Male
[This review was collected as part of a promotion.] This is a great addition to my bathroom, as a replacement for having to share 1 electric tooth brush with separate heads. Very simple setup and operation. I wish it had some of the level and mode settings on the brush that the highest end models do
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: SK19
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent cleaning. Feels like I just left the Hygenist. Sorry I did not buy one years ago.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Mtnlyn
Gender:Female
Verified Purchase:Yes
terrific tooth brush, with excellent cleaning results, long battery life
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Extremely loud when brushing, at all three setting
on May 27, 2025
Posted by: RickNich
Gender:Male
Why is it so loud? Has been extremely loud since day 1. Thought it was by design. If so, poorly designed.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, May 27, 2025
Hello!
We apologize for the inconvenience you're experiencing with your Sonicare 9000 Series toothbrush. Though some sound is expected due to the sonic vibrations it uses for effective cleaning, it shouldn't be overly loud. Please ensure the brush head is properly attached and check for any signs of damage to either the head or handle. If you've verified these aspects and the noise is still a concern,please reach out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page.
Best regards,
Philips Consumer Care
We apologize for the inconvenience you're experiencing with your Sonicare 9000 Series toothbrush. Though some sound is expected due to the sonic vibrations it uses for effective cleaning, it shouldn't be overly loud. Please ensure the brush head is properly attached and check for any signs of damage to either the head or handle. If you've verified these aspects and the noise is still a concern,please reach out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com