Customer Reviews for JBL - Refurbished Excellent - Partybox Encore Essential Portable Wireless Party Speaker - 2022 - Black
Customer Rating
2
Eh
on July 14, 2025
Posted by: Meeevvb
Dies after like 1 1/2- 2hrs. Also isn’t one of the models that connect to party lights. Good sound though
Response from jbl.comBy Customer Support, July 14, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
I bought 2 of these to use at my daughter's wedding after the DJ finishes. The wedding hasn't happened yet but we tested these and are very happy with the sound quality, volume, easy to connect, easy to link the two speakers and the battery duration. We did get them at 20% off on sale
The sound is good but the app is not compatable with Chromebook or HP laptop and maybe other devices. The other JBL Partybox products do not have this issue.
Response from jbl.comBy Customer Support, August 25, 2024
Thanks for your feedback. We're always looking for ways to improve. With our JBL Partybox Encore Essential, to fix the compatibility issue with the JBL Partybox app on your Chromebook or HP laptop, update Bluetooth drivers, clear the app cache, reinstall the app, forget and re-pair devices, check permissions, and restart both devices. If you need more help, please contact our customer support.
I bought this as a gift for my husband's birthday. The sound is great and I love the light that changes with the music providing an added entertainment bonus. We've had a number of smaller bluetooth speakers scattered around our apartment which have been fine but a lot to manage and keep charged etc. Now we've been able to consolidate to this one speaker and the sound is even better than expected. It's the only one we need to hear the music throughout our apartment.