Customer reviews from Samsung US
Samsung - Galaxy S25 256GB S931U Unlocked - Blueblack
Average customer rating
4.7
(3,734 Reviews)
Rating breakdown 3,734 reviews
5 Stars
2,977
4 Stars
573
3 Stars
123
2 Stars
30
1 Star
31
88%of customers recommend this product.
(
116 out of
132)
Customer Reviews for Samsung - Galaxy S25 256GB S931U Unlocked - Blueblack
Customer Rating
5
The product has great customization features.
on August 23, 2025
Posted by: TenaciousKate4
[This review was collected as part of a promotion.] I love the Now Brief AI summary tool to help with starting and ending my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend
on August 23, 2025
Posted by: Happycustomer
[This review was collected as part of a promotion.] Easy transition to device and new feature of Galaxy AI allows for creative use of the phone. Camera quality is excellent with crisp photos in various lighting conditions. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It keeps freezing up and powering off
on August 23, 2025
Posted by: Wishfulthinking143
[This review was collected as part of a promotion.] The Galaxy AI feature is not working properly the phone freezes up and Powers down and the battery will not charge fully I didn't purchase insurance so I'm stuck with a non operational phone. It did work for the first 24 hours that it was activated it was extremely fast for gaming and online
Value
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello Wishfulthinking143, we appreciate you sharing your thoughts about your Samsung Galaxy S25. We know how frustrating it is to have a new device that is not operating as intended or expected. We have provided links to a few articles to help you with the freezing and charging frustrations you mention experiencing. We have also shared a link to the Samsung Support Team and your warranty information to offer additional options for resolution if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features!
on August 23, 2025
Posted by: Kris78
[This review was collected as part of a promotion.] It's great for streaming movies, music & more! It's the best phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I got a s25
on August 23, 2025
Posted by: Azsungodra
[This review was collected as part of a promotion.] It works so much better than my s22. Battery holds its charge. The camera probably does more than I know. The galaxy AI helps me with information and the suggestions give me other things to try that I may not have thought of.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Has everything I need in a phone
on August 23, 2025
Posted by: Love2gamble
[This review was collected as part of a promotion.] I use my phone for everything, from gaming to streaming. Working as a merchandiser I'm always taking pictures and it hasn't failed me yet. Also loving the Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features!
on August 23, 2025
Posted by: Danix90660
[This review was collected as part of a promotion.] I couldn’t be happier with my Samsung Galaxy S25! This phone truly feels like the future in the palm of my hand. The design is sleek and premium, with a beautiful edge-to-edge display that’s incredibly bright and smooth thanks to the high refresh rate. Every photo and video looks crystal clear and vibrant.
The camera system is outstanding—photos come out sharp even in low light, and the zoom capabilities are mind-blowing. The selfie camera is equally impressive, making video calls and social posts look amazing.
Performance is lightning fast. Apps open instantly, multitasking is effortless, and the battery lasts me all day without worry. Charging is super quick, which is a lifesaver when I’m on the go.
I also love the customization options and smart features—Samsung really makes it easy to personalize the phone exactly how I want. The fingerprint and face unlock are fast and reliable, and the overall user experience feels smooth and intuitive.
If you want a phone that does it all—stunning display, powerhouse performance, next-level cameras, and long battery life—the Galaxy S25 is absolutely worth it. Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has so many great features
on August 23, 2025
Posted by: Far0929
[This review was collected as part of a promotion.] I love the camera on the phone and quality for gaming
Value
5
Written by a customer while visiting Samsung US