Customer reviews from Samsung US
Samsung - Galaxy S25 256GB S931U Unlocked - Blueblack
Average customer rating
4.7
(3,727 Reviews)
Rating breakdown 3,727 reviews
5 Stars
2,973
4 Stars
571
3 Stars
122
2 Stars
30
1 Star
31
87%of customers recommend this product.
(
111 out of
127)
Customer Reviews for Samsung - Galaxy S25 256GB S931U Unlocked - Blueblack
Customer Rating
5
Love my phone, so easy to use!
on October 23, 2025
Posted by: MCgirl
[This review was collected as part of a promotion.] My phone is the best purchase I have ever made. No regrets! So simple to use, has great features, camera features are the best. I can watch movies on my phone. Texts and emails are a breeze, and not to mention the ability to chat face to face on your phone whenever you want without any issues. If I feel like playing games, it's a breeze. Could not go a day without my phone. Love it!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Mias
Expertise:Intermediate
Verified Purchase:Yes
Beautiful color. Good battery life. Perfect for everyday use.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Has the best features
on October 28, 2025
Posted by: Coleyb617
[This review was collected as part of a promotion.] I love my new Samsung galaxy s25. The features have enhanced my daily productve activies. Especially using the Galaxy Ai & Bixby. My last Samsung was an s22 & the changes have been awesome. I can do everything from personal, professional and everyday family schedules, orders, appointments and ect...
Value
5
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Coleyb617, we appreciate you sharing your thoughts about your Samsung Galaxy S25 with us. We love hearing that you are having such an amazing experience with your device, and finding it so helpful for a range of daily tasks. We hope you'll reach out to us again in the future if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on October 31, 2025
Posted by: IdkNickName
[This review was collected as part of a promotion.] It is an amazing phone. My old model was the 21 and it is amazing how much improvement can happen in 4 models. It works so much smoother, I enjoy watching TV on the go and with the newer model the screen is the much more responsive and clearer, it also makes video game a 100 times better. One of my favorite parts about it is the size the 21 is large and clunky but the 25 fits in my pocket perfectly it is the perfect balance between easy to view and easy to hold. Another improvement is the camera I just went on vacation and I came back with photographer level photos. One of the greatest features though is the galaxy Ai it makes my life so much easier and by using it i can save so much time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great device!!
on November 2, 2025
Posted by: HazeReacts
[This review was collected as part of a promotion.] All around the best phone I've ever had. The only issue I've had with both of the Galaxy S25's I've had is the fact that during gaming or watching my movies on my streaming apps the in app sounds quit working.
Value
3
Response from Samsung USBy R&R Team, November 3, 2025
Hello, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are overall happy with the usage and features of your device. We have provided a link to an article to help you with the speaker of your device. We have also shared a link to the Samsung Support Team to offer further assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Written by a customer while visiting Samsung US
Customer Rating
3
This product is okay, but is too slippery in hand.
on November 3, 2025
Posted by: Etanol
[This review was collected as part of a promotion.] Its much too slippery to hold for any streaming or photography. It broke the first hour i had it, in my hand, in my truck, which is at least carpeted. Alas. 2 and a half feet before sadness.
Value
3
Response from Samsung USBy R&R Team, November 4, 2025
Hey Etanol, thank you for sharing your thoughts about your Samsung Galaxy S25 with us. We know how important the durability of your device is to you every day, and we would love to help you with the experience you mention with your device. We do recommend protective cases on all device to help prevent damage from any accidental bumps and drops that will happen during usage. We have provided a link to the Samsung Support Team to assist you with repair options, and answer any questions you may have about case options we have available. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I'm Samsung loyal!!!
on November 4, 2025
Posted by: TxSun70
[This review was collected as part of a promotion.] Samsung products have always been amazing for me. They're long lasting, tough and have never failed me.
I will always choose Samsung over any device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DANGEROUS!
on November 9, 2025
Posted by: Dont text and drive
Bluetooth consistently at one minute 40 seconds it is turning off "audio" in the Bluetooth settings for the device. My family all just got new phones and all four disconnect the same way. It's very inconvenient that it does it for my vehicle because I have to consistently look at my phone while driving to turn back on audio in the Bluetooth settings anytime I set off. It's dangerous and I hope this issue is resolved soon.
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how important the reliable connection of your device through Bluetooth is to you every day. We have provided a link to a troubleshooting guide to assist you with this experience at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this frustration continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
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Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
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Written by a customer while visiting Samsung US