Customer reviews from Samsung US
Samsung - Galaxy S25 256GB S931U Unlocked - Blueblack
Average customer rating
4.2 out of 5
4.2
(117 Reviews)
Open Ratings Snapshot
Rating breakdown 117 reviews
5 Stars
78
4 Stars
13
3 Stars
8
2 Stars
5
1 Star
13
92%of customers recommend this product. 
(
66 out of 72
)
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Customer Reviews for Samsung - Galaxy S25 256GB S931U Unlocked - Blueblack
Customer Rating
3 out of 5
3
Battery performance suboptimum
on June 27, 2025
Posted by: Nowshad
from West New York, New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Battery seems draining out pretty quickly and it takes longer time to charge the phone. For instance, if the battery charge is at 80% for charging 20% it takes more than 30 mins. I used to use A15. the charging was pretty fast for that device
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 30, 2025
Hi there Nowshad, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We understand how frustrating it is when your device is not meeting your expectations. We have provided links to articles to help you maximize the charging speed and battery life of your device. We have also provided a link to the Samsung Support Team if this experience continues, or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy transaction
on June 30, 2025
Posted by: Testerlou
from Baltimore, MD
Expertise:Intermediate
Verified Purchase:Yes
The website was informative and the trade-in program was easy to use. The S25 seems like a great phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25
on July 2, 2025
Posted by: Troy
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great phone
Really like the size and the U.I. fast and looks good with many features. The only thing I would like to change is the flat sides. Would be more comfortable to hold with curve sides.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
great camera great processing speed
on July 5, 2025
Posted by: oopy goopy
Verified Purchase:Yes
Awesome camera, it runs apps so much better than my s21
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Almost perfect
on July 9, 2025
Posted by: Summer
Expertise:Intermediate
Verified Purchase:Yes
I like the phone except the camera protruding out from the phone.
Response from Samsung USBy R&R Team, July 10, 2025
Hey Summer, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear that you are so pleased with the usage of your new device. We do recommend protective cases on all devices to ensure protection from accidental bumps and drops that occur throughout ownership of the device. This will have the added benefit of having the device lay flat and protect the camera lenses as well. We have provided a link to the Samsung Support Team if you are interested in exploring accessory options for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Mom's birthday gift
on July 14, 2025
Posted by: Mery
from New York
Verified Purchase:Yes
My mom loves her new phone. She been a Samsung user for years
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great little phone
on July 15, 2025
Posted by: dBmtneer
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
My wife cannot stop commenting on how light the phone is. Great screen and very responsive. Highly recommend. We have a number of Samsung products and keep coming back cause they don't disappoint
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Expected a better battery
on July 15, 2025
Posted by: Joe P
Verified Purchase:Yes
Good speed but the battery is weaker than the two-year-old, free Orbic it replaced. Much better camera though. Also the Nanit app requires a phone restart to recognize a breathing band, but that might be an app issue instead of the phone.
Response from Samsung USBy R&R Team, July 16, 2025
Hello Joe P, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We understand that changing devices and manufacturers can come with some learning curve and frustration. This device is designed with an intelligent battery that will learn your usage habits and adjust to your consumption after a short period of time. This can be sped along by allowing the battery to drain down rather than keeping the device plugged in throughout the day. We have provided links to troubleshooting guides to assist you in manually maximizing the battery of your device. We have also shared a link to a guide to assist you with the application not meeting your expectations. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if your frustrations continue with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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