Customer reviews from Samsung US
Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Average customer rating
4.7
(4,248 Reviews)
Rating breakdown 4,248 reviews
5 Stars
3,185
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Galaxy Z Flip5 256GB F731U Unlocked - Gray
Customer Rating
5
Fell in love
on August 12, 2024
Posted by: Shimmer
[This review was collected as part of a promotion.] I got this phone for my husband and he has absoutely fell head over heels for it. One thing he loves is that he can set the phone half open on a table and take pictures easily. (His hands shake so it's hard to get decent pictures) He has mentioned that he this is his favorite phone that he has ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen is not good
on August 12, 2024
Posted by: MovingAlong
[This review was collected as part of a promotion.] Screen is already blacking out after only a few months. I have a different phone on the way now. I refuse to sink money into this one. It's never been dropped and had a case and screen protector the whole time.
Value
1
Response from Samsung USBy Social Commerce, August 14, 2024
Howdy MovingAlong,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations like falling into the lake with our phone in hand, to dropping and shattering the screen while carrying in the groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations like falling into the lake with our phone in hand, to dropping and shattering the screen while carrying in the groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in pristine condition. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I suggest reaching out to Samsung Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy note 9
on August 12, 2024
Posted by: Wgcoyote
[This review was collected as part of a promotion.] Been for work and personal use i wouldn't trade it in but if I did it would have to be pretty Awesome phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Needs bigger battery
on August 12, 2024
Posted by: BAX256
[This review was collected as part of a promotion.] All round good phone but needs bigger battery. It allows for easy storage when folded. Fast most of the time. Google maps does hang up in Android auto. Also dislike the crease that forms on the screen protector.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding
on August 12, 2024
Posted by: MIDASTOUCH
[This review was collected as part of a promotion.] This device does everything and more. With the AI feature it continuously does new things. Should you decide on the Flip or the Fold is a matter of personal preference, they are the devices of the future. I say devices because they are so much more than just a phone. You will not regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Cute phone not for active people
on August 12, 2024
Posted by: PUPPYCAT97
[This review was collected as part of a promotion.] I absolutely love this phone, but I know we've had a few problems with the previous and the current Z Flip the bumper around the phone, always peels when you overuse the phone and also it tends to get pretty dinged app around the hinge, and so if you're kinda rough with your phone, it's gonna mess up the way your phone opens and closes. And then you're gonna have to get a complete screen replacement. I love my phone, but like I said it wears and tears very easy and the screen protector messes up and the front screen scratch is really easy...I will most likely go back to flat phones
Value
3
Response from Samsung USBy Social Commerce, August 14, 2024
Hi PUPPYCAT97,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations like falling into the lake with our phone in your pocket, to dropping and shattering the screen, or accidentally losing your phone, or when someone steals your device. We also conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in top condition. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations like falling into the lake with our phone in your pocket, to dropping and shattering the screen, or accidentally losing your phone, or when someone steals your device. We also conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in top condition. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Once flip, always flip
on August 12, 2024
Posted by: SamLee77
[This review was collected as part of a promotion.] The galaxy flip is a phone that you can get addicted to. I got the flip 4 and now upgraded to flip 5 (recently) i don't imagine using a regular plate phone. Beside that remarkable feature, Samsung integrated nice Ai features in this small phone. The translator and the phone smartness are a must in my daily life. In general, the 5 is a major upgrade when compared with 4. Even the battery life and the screen in general. You can teach your galaxy some tricks and it can be a big help assisting you.
Maybe i should try the fold next... So far, i am happy with the size.
Maybe i should try the fold next... So far, i am happy with the size.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my flip z no more broken screens at work
on August 12, 2024
Posted by: Brocksz4
[This review was collected as part of a promotion.] I love my flip no more broke screens
I have a flip z4
I have a flip z4
Value
5
Written by a customer while visiting Samsung US