Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7 out of 5
4.7
(3,909 Reviews)
Open Ratings Snapshot
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product. 
(
17 out of 20
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5 out of 5
5
Zfold 5 great phone
on April 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Love the auto eraser..and the fold is great just like having a portable mini TV.
Won't find another phone like this one
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for sharing your thoughts on the Z Fold5, Janies. The Galaxy Z Fold5 stands out with its innovative foldable design, featuring the enhanced Flex Hinge for durability and a sleek look. Its large, immersive screen provides a unique experience for multitasking and entertainment, supported by the upgraded Taskbar and Multi Window features. It's great to see how much you're enjoying this state-of-the-art phone! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Absolutely Best phone I've Ever Had My hands on
on April 2, 2025
Posted by: BReddi9819
[This review was collected as part of a promotion.] Samsung has definitley topped the charts for me, as in an all around outstanding product when it comes to performance and specific features such as the "Audio Eraser", and many many others that just makes the every day life that much more simple in such a not so simple time and days. The camera quality itself on top of the special features is absolutely magnificent. I'm sure that I could live without "Samsung" in my life, but I'll tell you this. I wouldn't want to. I believe each and every person on this planet should own a Samsung phone and or product. I truly feel sorry for those who don't.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone it's like nothing other
on April 2, 2025
Posted by: QueenUrquijo
[This review was collected as part of a promotion.] Amazing phone love everything about this phone a few minor things I miss but not to much
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Big Screen TV
on April 3, 2025
Posted by: Miata94M
[This review was collected as part of a promotion.] It is really nice to use the big screen when you want. However, the small screen is often enough. The thicker phone feels a bit awkward at times.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 17, 2025
Thanks for taking the time to share your feedback on the Galaxy Z Fold6, Miata. The Galaxy Z Fold6 offers the flexibility of both a large 7.6-inch Main Screen and a smaller 6.3-inch Cover Screen, making it easy to switch between tasks depending on your needs. Its thinner and lighter design compared to previous models helps improve portability. It’s great to see you’re enjoying the versatility of the screens! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on April 3, 2025
Posted by: QueenU
[This review was collected as part of a promotion.] One of the best phones I have ever got love that it is like a tablet helps with schooling and much more
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 16, 2025
Thanks for sharing your honest feedback on the Galaxy Z Fold6, QueenU. We love to see how much you're enjoying your Galaxy Z Fold6! Its ability to function as both a phone and a tablet makes it perfect for multitasking, whether you're using it for schoolwork or other activities. The large, bright screen and powerful Galaxy AI features are made to enhance productivity and make it a versatile device for learning and more. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Overall fantastic device
on April 3, 2025
Posted by: HockeyDad42
[This review was collected as part of a promotion.] I have been using my zfold 5 for a few months now, and find it to be a really good device. I came from an S23 ultra. The external screen is really good and I use it more than I expected. The internal screen has been so good for running two apps at a time such as watching YouTube and texting friends at the same time. The performance has been much better than expected and the battery life is good, I use it a lot so I have to charge it at least once during the day and then overnight. My big gripe is the camera is mediocre at best, I'm no photographer, but coming from the S23 ultra the camera is a huge downgrade. Pictures aren't consistent and videos are passable. This definitely would have benefited from a better/more optimized camera system.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 4, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold5! We’re thrilled to learn that you’re enjoying the device and finding the external screen so useful. The Z Fold5’s 6.2-inch cover display allows for quick access to apps, making multitasking seamless and efficient. Regarding your experience with the camera, we truly appreciate your feedback. While the Z Fold5 is designed for powerful performance and incredible multitasking, we understand that the camera is a critical aspect for many users. The camera system, featuring advanced technologies such as Nightography, is designed to perform well in various lighting conditions, and we are constantly working to improve based on valuable insights from users like you. Be sure to check out the link attached to learn more about the camera features on your Z Fold5. We encourage you to explore the full range of camera features available. Your insights are invaluable, and we appreciate you sharing your experience. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003220/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Clean picture can't see the crease
on April 4, 2025
Posted by: NELLY702
[This review was collected as part of a promotion.] I had the Z fold 3 for over a year but the inner screen was having trouble with the touch. My Z fold 5 is much better the screen looks clean and I can see the crease less than my z fold 3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 4, 2025
Thank you for sharing your experience with the Galaxy Z Fold3 and Z Fold5, Nelly! We’re thrilled to see that you’re enjoying the improved touch sensitivity and the enhanced display on the Z Fold5. With our advancements in technology, we’ve focused on creating a cleaner, more seamless screen experience. It’s great to know that you’re noticing the reduction in the crease as well. This is something we’ve aimed to enhance with the new design. Your feedback is invaluable, and it’s inspiring to hear how the Z Fold5 is meeting your needs. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's like an S series but it FOLDS! I love samsung
on April 4, 2025
Posted by: TheFoldFreak
[This review was collected as part of a promotion.] The folding on this foldable is seamless. The hinge is also very durable and opens and closes with ease and feels very sturdy. I'm really impressed with it's durability. I've dropped it any times at work and it withstood every fall. Samsung has always made vary durable and reliable phones, especially their fold phones. With the camera of a S series camera and a tablet display when opened, this product gives you the best of both worlds. It's flexibility is my favorite part of this device. I can never go back to a non fold EVER!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold5! It’s great to hear that you’re impressed with its durability and seamless folding experience. The Galaxy Z Fold5 features Samsung’s innovative Flex Hinge, which ensures smooth opening and closing while maintaining a sturdy build. Its design is engineered to withstand everyday use, offering reliability even in challenging environments. The combination of a high-quality camera and the expansive tablet-like display, when unfolded, truly provides the best of both worlds. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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