Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7 out of 5
4.7
(3,909 Reviews)
Open Ratings Snapshot
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product. 
(
17 out of 20
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5 out of 5
5
I love the screens
on March 29, 2025
Posted by: Lovemyphone2
[This review was collected as part of a promotion.] I was a little concerned when I first bought my Zfold because of having to fold the screen to open and close it. I have never had any problems with my Zfold 5. It is really durable and a really nice phone. I would buy it over and over again. I love my phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold5! It's great to see that your initial concerns about the foldable design have been put to rest. The durability and innovative features of the Z Fold5 are designed to enhance your daily life, and it's fantastic to know that you love your phone as much as we do. Your satisfaction means everything, and we appreciate your loyalty! If you have any more thoughts or questions, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I greatly made phone very pleased with it.
on March 29, 2025
Posted by: Bertusa166
[This review was collected as part of a promotion.] This phone is amazing I can use it anywhere anytime however I want. I accidentally dropped it in some water and it worked perfect.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Fold this line up
on March 29, 2025
Posted by: Crook007
[This review was collected as part of a promotion.] Don't get me wrong love the fold right out the box but use it for awhile and the fold on the inside screen breaks down pretty fast and once that happens the inside screens are shot
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 31, 2025
Hey there! Thank you so much for sharing your thoughts about the Galaxy Z Fold5. We really appreciate your feedback. The Z Fold5 Flex hinge is engineered to handle over 200,000 folding and unfolding cycles, allowing you to confidently enjoy the versatility of your device for years to come. We also want to highlight our Z Assurance program, which is designed with you in mind. It offers a one-time discounted repair for the interior folding screen if your device was purchased in the U.S. from authorized sellers by July 31, 2024. Just remember to register your device with your Samsung account to take advantage of this benefit. It’s all about giving you peace of mind with your purchase. If you ever need assistance with repairs, you can easily visit our support page and select Start a Repair to choose between walk-in or mail-in service. We’re committed to ensuring your Galaxy Z Fold5 stays in top shape. If you need any assistance with this or anything else, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on March 30, 2025
Posted by: Silent
[This review was collected as part of a promotion.] I've had the fold since the 2 and it gets better and better each time!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 24, 2025
Thank you for sharing your experience with the Galaxy Z Fold5. It’s incredible that you've been using the Fold series since the Galaxy Z Fold2 and have noticed improvements with each version. The Galaxy Z Fold5 brings enhancements like the redesigned Flex Hinge for a completely flat fold, a lighter and more compact design, and a brighter 7.6-inch Main Screen for an immersive experience. It’s wonderful that these upgrades have made a positive impact for you! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This model has convenient features.
on March 30, 2025
Posted by: GamerBoy092
[This review was collected as part of a promotion.] The unfolded screen in very convenient for someone who is into playing mobile games and It runs the games super smoothly. The graphics are phenomenal and as a person who enjoys playing games, the graphics are an added bonus to my experience.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 31, 2025
Thank you for sharing your experience with the Galaxy Z Fold5. We're so pleased to see that you're having a great experience with your phone. The expansive 7.6-inch main screen provides an immersive and stunning display, perfect for gaming and multitasking. Powered by the Snapdragon 8 Gen 2 Mobile processor, the Z Fold5 ensures smooth gameplay with phenomenal graphics, delivering a top-tier gaming experience. Your feedback highlights the thoughtful design and performance of the Galaxy Z Fold5, and it’s great to know it’s enhancing your gaming sessions! For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it great phone
on April 1, 2025
Posted by: Cudder007
[This review was collected as part of a promotion.] Love it I use at work ton look at product... when I'm at home love it to watch movies and series
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
High performance in hand
on April 2, 2025
Posted by: RDUB2000
[This review was collected as part of a promotion.] Basically a compact laptop in my hand. Doesnt feel like a tablet. Although a bit heavy and the case design for font screens are not the best. I love the phone and all it's features. Very admirable compared to others. Seamless actions across apps for use on work projects.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z fold 5 is great !!!
on April 2, 2025
Posted by: Love2shop1
[This review was collected as part of a promotion.] Overall the phone is a great phone
It is rare that I would have any issues at all. And if I do have a issue the phone will update itself to fix the issue quickly. Love that I can multi task with no issue. And i like watching Anime or my favorite movie when I filp to the big screen.
Like the size of the phone too.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 2, 2025
Thank you for your fantastic review of the Galaxy Z Fold5! We’re thrilled you’re enjoying all the features and that multitasking is seamless for you. It's great to see that watching your favorite anime and movies on the large, vibrant screen truly enhances your experience. Thank you for sharing your thoughts, and we hope the Galaxy Z Fold5 continues to impress you! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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