Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7 out of 5
4.7
(3,909 Reviews)
Open Ratings Snapshot
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product. 
(
17 out of 20
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4 out of 5
4
Great product
on March 25, 2025
Posted by: Blubilly
[This review was collected as part of a promotion.] Every thing is really great and let's me do everything I want without a pc!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 6, 2025
Thank you for sharing your thoughts about the Galaxy Z Fold5, Blubilly! We’re really happy to know you’re enjoying the experience. With its ultimate 7.6” main display, the Z Fold5 truly redefines how you interact with your device. It provides an immersive screen that enhances everything from gaming to watching movies, making it feel like you have a mini-theater in your hands. Plus, the ability to enjoy PC-style productivity on a tablet-sized device is a game changer. We hope you continue to explore everything the Z Fold5 can do! For any questions about anything, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Loving the Fold
on March 25, 2025
Posted by: Sweethingsz
[This review was collected as part of a promotion.] I absolutely love the fold but my 5 have given more problems than the fold 4. It's been replaced 3 times. I want to get the fold 6 but nervous that quality has went down.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your experience with the Galaxy Z Fold series. We understand your concerns regarding the Z Fold5, but we’re confident that you’ll love the Z Fold6 even more. The Z Fold6 features Galaxy AI from the S24 series, with One UI 6.1 offering tools like Circle to Search, Live Translate, and Generative Edit to enhance your experience. To ease your worries about quality, Samsung’s Z Assurance provides a one-time discounted repair for the interior folding screen for devices purchased in the U.S. before July 31, 2024. Just register your Fold 6 with a Samsung account to qualify. We believe the Z Fold6 is designed to impress, and we’re here if you have any questions! Be sure to reach out to us at Samsung Support if you need anything at all. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Ultimate Multitasker – Galaxy Z Fold5 Delivers
on March 26, 2025
Posted by: Prash1234
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy Z Fold5 for a few weeks now, and it’s honestly the best foldable I’ve used so far. It strikes the perfect balance between power, flexibility, and productivity. One of my favorite features is the seamless actions across apps. Whether I’m dragging photos from the Gallery into emails, copying text across different apps, or multitasking between my calendar and notes—everything flows without a hitch. The multitasking bar and split-screen mode make it feel like a pocket-sized tablet.
The Now Brief feature is another great touch—it delivers curated updates that are actually useful. It’s become my go-to source for quick news checks during the day, especially when I’m switching between school tasks or work calls.
The Audio Eraser is a lifesaver too. I’ve used it during Zoom calls, voice recordings, and even casual video chats—background noise gets filtered out really well, making everything sound crisp even when I’m in a noisy space.
Streaming on the Fold5 is just next level. The large inner screen makes shows and movies super immersive, and the brightness and resolution are top-notch. Gaming is equally smooth—the phone handles demanding titles without lag, and the extended display gives you more room to play and navigate.
For school, I use it like a mini laptop at times. I can research in one window and take notes in another. Same goes for work—email, docs, chats—it’s
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great features
on March 27, 2025
Posted by: Cambo1226
[This review was collected as part of a promotion.] Has great features but I wish it had a slot for the stylus instead of having to buy a case. The case with a stylus holder makes the phone more bulky and it becomes a hassle to have, aside from that everything else is great.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 23, 2025
We appreciate you sharing your thoughts on the Galaxy Z Fold6, Cambo! The Z Fold6 supports the S Pen Fold Edition, which enhances productivity and creativity. However, the S Pen is sold separately, which is why it does not have a dedicated slot within the phone itself. Instead, it can be stored in a compatible case designed for the S Pen. We appreciate your feedback and are glad to see that you’re enjoying the other features of the Galaxy Z Fold6! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic Productivity and Gaming Device
on March 27, 2025
Posted by: JadeSword
[This review was collected as part of a promotion.] I have never used a foldable device before and I have to say I am quite impressed. Every action and especially multitasking is fast, simple, reliable and there's definitely seamless actions across apps in my experience so far. I'm shocked how barely noticeable the crease is compared to older versions, and I hear the newer ones have gotten even better. I absolutely love my Fold5 for productivity AND for gaming and I'll be keeping an eye out for the announcement of the 7 to see if it's tempting enough to upgrade but for now I am completely happy. It's not my daily driver but rather my replacement for my previous competitor device as a tablet.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 28, 2025
Thank you so much for sharing your experience with the Galaxy Z Fold5, Jade! We're thrilled to see that you are impressed with its performance, especially when it comes to multitasking. The seamless integration across apps is a key feature we focus on, and it's great to see you find it fast and reliable. We are also glad you have noticed the improvements with the crease. Our team has worked hard to minimize its visibility, and we are committed to enhancing the foldable experience with each new generation. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This One Will Never be Outdone!!
on March 28, 2025
Posted by: 4everurfan
[This review was collected as part of a promotion.] I am a tech fanatic, went to school for computer engineering. The Zfold 5 is by the best phone I have ever had the pleasure of owning. I have had my phone just over year and could not be more pleased. Imagine something that is literally used all day, everyday literally and still going strong. That's this device. Still to this day maintaining great battery life as well! The option to utilize 2 apps at one time is a God send. I do everything on my phone and can't imagine having any other device. Nothing, including the ultra I had is comparable. Anything from work to play can be done here. It's durable and both screens are still in perfect condition. It has great speeds and graphics. The option to have 2 different home screens is awesome. I hope to be able to try the ZFold 6 but will continue to use my Zfold 5 until I can afford one. At this point anything else would be 100 steps backwards. I won't and wouldn't be able to settle for less! Thank you Samsung! You have Outdone yourselves!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Z Fold spoiled me
on March 28, 2025
Posted by: Ifoldufoldzfold
[This review was collected as part of a promotion.] The Samsung Z Fold has spoiled me. I will never go back to a traditional screen! From its innovative design to its impressive AI features, this phone has it all. The list of pros goes beyond its world-class performance, newest tech, and camera capabilities. Intuitive design maxes out the overall experience for both power and novice users. The mysteries of the z Fold more than lives up to the hype. #SamsungzFold #FoldablePhone #TechReview
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
We appreciate you so much for sharing your experience with the Galaxy Z Fold5! We’re thrilled to see how the innovative design and AI features have made a positive impact on your daily life. The Z Fold5 truly embodies our commitment to delivering cutting-edge technology in a way that appeals to both tech enthusiasts and everyday users alike. We’re glad you find the intuitive design enhances your experience, and we can’t wait for you to explore even more of its capabilities. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has amazing features
on March 29, 2025
Posted by: SamsungForLife
[This review was collected as part of a promotion.] This phone has a beautiful design with the fold out feature that gives you a larger screen for watching movies and videos and definitely a game changer for playing video games. The AI feature on this phone are incredible and out of this world. I have had this phone for a while and it still gives me the same excitement today that I had on the very first day that I have bought it. In my opinion it is flawless from the design to the internal works and even the cameras are amazing. I found myself using my phone more than my laptop now due to the fold out feature it really is a pleasure to use.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your experience with the Galaxy Z Fold5! It’s wonderful that you love the stunning design and the fold-out feature. It's made to enhance your enjoyment of movies, videos, and gaming. We're glad the AI capabilities are making a difference in your daily use. We designed the Z Fold5 to elevate your experience, whether you’re capturing amazing photos or multitasking on the innovative large screen. Your excitement and satisfaction mean a lot to us, and we appreciate your support. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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