Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
This product is a great productivity phine
on March 17, 2025
Posted by: rttlsnkpr
[This review was collected as part of a promotion.] Since my phone does not have the new OneUI update. What I can say is that this produ t has helped me be more productive in my life and work. Cant wait for the features that willbe availabke for this specific unit. Which my company will release it soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I can't go back to a regular phone
on March 17, 2025
Posted by: Amath777
[This review was collected as part of a promotion.] First of all the z fold 5 or any z fold series for that matter are the best phones I have ever had period the amount of features it has packed in the device is crazy.. easily the best device in the planet!! The AI features to the multi tasking so smooth is highly desired in my life makes life so much easier with multiple screens and features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Besides issue with fold screen, Love the phone
on March 17, 2025
Posted by: aaron73
[This review was collected as part of a promotion.] I have really enjoyed the Z Fold series. Previously had the 3 and now the 5. The only issue I had had is that I now have a large black line though the center of the inner screen which makes it unusable. Taking it to get it repaired this weekend hopefully.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The product is amazing
on March 17, 2025
Posted by: dtuggle
[This review was collected as part of a promotion.] Basically like a mini tablet you can carry in your pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the screen
on March 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Easy to use love it ...............................
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Phone works fine only a few issues
on March 17, 2025
Posted by: Mrsmith
[This review was collected as part of a promotion.] Works fine if didn't know it was there you wouldn't know
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the phone features. I love to watch movies
on March 17, 2025
Posted by: Martinez
[This review was collected as part of a promotion.] Am able to multitask screen. While am watching shows or movies. And even when am games. The sound is perfect.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This device has many small problems
on March 17, 2025
Posted by: Dan3169
[This review was collected as part of a promotion.] Great to watch TV, watch all SNS and etc. Gaming, streaming all good. Only problem, after about a year of use, it gets a line in the middle. I have to use an insurance to replace for another refurbished phone
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Dan. It's fantastic to see that you enjoy using it for streaming, gaming, and social media. We designed the Z Fold5 to enhance your entertainment experience, so it’s great to know it meets your needs. We see your concern about the line that appeared on your screen after a year of use. That can definitely be frustrating. The Flex hinge is designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. To help you, we’d like to inform you about our Samsung Z Assurance program. If your device was purchased from an authorized distributor in the U.S. before July 31, 2024, you’re eligible for a one-time discounted repair for the interior folding screen. Just remember to register your device with a Samsung account to qualify for this benefit. You can easily access this service by visiting our support page and selecting ‘Start a Repair,’ where you’ll find all the instructions for either walk-in or mail-in service. Please note that while this offer specifically covers the interior folding screen, additional damages will be assessed separately. We value your loyalty as a customer, and we want to ensure you have the best experience with your Galaxy Z Fold5. If you have any other questions or need assistance with the repair process, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US