Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Never disappoints me.
on March 17, 2025
Posted by: Sandy4u
[This review was collected as part of a promotion.] This phone has been sturdy with no issues so far, great features - camera and customization options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just an all around great phone
on March 17, 2025
Posted by: ForeverPhone
[This review was collected as part of a promotion.] It's the best at doing whatever you want in a phone, it can do it all the best. Everyone looks cause everyone wants.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screen half disconnects
on March 17, 2025
Posted by: Abbadabs
[This review was collected as part of a promotion.] Rendering the phone useless with only one half working. Because of this I haven't really had a proper chance to use the device full force. The folding is clean and smooth and device isn't bulky otherwise. It still connects to the web great and to wireless data. Phone calls still come through along with texts no issue. It's just the visual. Is go with an xcover 7 next time. Camera is great too.
Value
3
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Abbadabs! It's fantastic to see that you appreciate the smooth folding mechanism and the camera quality. It’s also great that you're staying connected through calls and texts with no issues. Regarding your concern that one half of the device is not working, we would like to gather more information about what you're experiencing so we can assist you more effectively. Your feedback is invaluable, and understanding the specifics will help us provide the best possible support. Please reach out to us at Samsung Support with details about the visual concern, and we’ll be glad to help you optimize your Galaxy Z Fold5 experience. Thank you for being part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Not a fan, the big screen broke
on March 17, 2025
Posted by: NotaFan
[This review was collected as part of a promotion.] I had my phone maybe 4 months before the big screen broke. It's a heavy phone, there are so many other samsung phones better than the folds
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re thrilled to hear your feedback. Regarding your experience with the Samsung Galaxy Z Fold5 screen, we want to highlight that Samsung offers Z Assurance, which provides a one-time discounted repair for the interior folding screen on devices like the Galaxy Z Fold and Galaxy Z Flip, purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this, simply register your device with a Samsung account. The Galaxy Z Fold5 is designed to be even more user-friendly, weighing only 253 grams—10 grams lighter than the Galaxy Z Fold4. It’s also slimmer, measuring just 6.1 millimeters thick when unfolded. Folded, it sits comfortably in your pocket at 13.4 millimeters, compared to the 15.8 millimeters at the hinge of the previous model. This refinement makes it a more convenient choice for everyday use. For any repairs related to your device, you can access Samsung’s support page, select ‘Start a Repair,’ and follow the straightforward instructions for either walk-in or mail-in service. Please remember that while this offer is a great opportunity, it covers just the interior folding screen, and any additional damages will be assessed separately. Thank you again for your feedback. If you need any assistance with this or have any questions, we urge you to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is dynamic
on March 17, 2025
Posted by: Eusebio
[This review was collected as part of a promotion.] I love everything about the phone. The look, the feel, the capability and the capacity. I live the look that I get.when I open the phone up to the wide screen mode. The only issue I have is that the camera isn't as strong as the note.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on March 17, 2025
Posted by: Marlon
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 5 is a truly impressive device that takes foldable smartphones to the next level. After using it for a while, I can say it delivers an exceptional experience. The biggest upgrade over its predecessor is the slimmer and lighter design. Weighing just 254g, it’s much easier to handle, yet it still packs the huge 7.6-inch inner display, which is perfect for multitasking, consuming media, or working on the go.
The 6.2-inch outer screen is also great, allowing me to quickly check notifications or use apps without needing to unfold the phone. The crease on the inner display is much less noticeable compared to earlier models, making the overall experience feel more seamless. The Dynamic AMOLED 2X screen looks stunning, with vibrant colors, deep blacks, and a smooth 120Hz refresh rate that makes everything from scrolling to watching videos feel fluid.
Under the hood, the Snapdragon 8 Gen 2 processor delivers powerful performance, handling everything from gaming to multitasking without breaking a sweat. With 12GB of RAM and ample storage options, the Z Fold 5 is built to handle pretty much anything I throw at it. The battery life is solid, lasting me a full day with moderate use, though I do find myself charging it by the evening when using it heavily.
The camera setup is good, delivering sharp and vibrant photos in various lighting conditions, but it’s not quite as groundbreaking as other flagship devices. One of my favorite features is the software optimi
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is not just phone, but machine
on March 17, 2025
Posted by: Abiokman
[This review was collected as part of a promotion.] There are lots of amazing features in the phone, the apps are working as was advertising not like other products.
Seamless features are super and the phone design is so cute
Seamless features are super and the phone design is so cute
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device
on March 17, 2025
Posted by: Teeotha
[This review was collected as part of a promotion.] Great phone. Wish the cover screen was much bigger as it's more like a phone/tablet. Some apps are weird with it but for the most part it's a great phone.
Value
4
Written by a customer while visiting Samsung US