Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
Powerful, Smooth, and Perfect for Multitasking
on March 12, 2025
Posted by: Tylerhed344
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 5 is an excellent device for both work and entertainment. The larger screen makes multitasking effortless, allowing me to run multiple apps without feeling restricted. One-handed use is convenient, but unfolding it for media is the real highlight—YouTube and Netflix look stunning on the big display.
Performance is outstanding with the Snapdragon processor, ensuring smooth operation with no lag. The 120Hz refresh rate makes scrolling and reading easy on the eyes. The interface is well-optimized, making it a pleasure to navigate whether folded or unfolded.
Overall, the Z Fold 5 is a powerhouse that delivers speed, flexibility, and an immersive experience.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible phone!
on March 13, 2025
Posted by: Drewski
[This review was collected as part of a promotion.] I'm so glad I switched from the Galaxy Note 10+ to the Galaxy Z Fold 5. This is my first foldable phone and I love it! It's easy to fit into pockets and once it's opened, the screen is huge with vivid colors and graphics!
It's great to play mobile games on and browse the web! The Z Series really blew my mind and I'm looking foward to staying with it for a long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
THIS PRODUCT HAS TERRIBLE FEATURES
on March 13, 2025
Posted by: mmmargezshair3455
[This review was collected as part of a promotion.] This product only works when it wants to work..when it's opened up like a tablet..I'M NOT able to take pictures or when I'm using it as a tablet or freezing up..I'VE had so many minor problems with this Samsung 5Z phone..until it's very frustrating my friend had warned me about the problems..HOWEVER i didn't want to hear him..BUT now I'm seeing for myself..Just exactly what he was trying to tell me!
Value
3
Response from Samsung USBy R&R Team, March 14, 2025
Thank you for sharing your experience with the Galaxy Z Fold5. It’s clear that you’ve encountered some frustrations, and we really value your feedback. Regarding your the camera in tablet mode, it may help to reset the Camera app to its default settings and ensure the app is fully updated. You can do this by going to the Camera app settings, selecting "Reset settings," and checking for any updates under "About Camera." Additionally, verifying that camera permissions are enabled in your phone's privacy settings can make a difference. If you're experiencing freezing or performance hiccups, ensuring that your device’s software is up to date can help smooth things out. We also recommend closing any unused apps to free up resources and improve overall responsiveness. Your input is incredibly valuable and helps us improve. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on March 13, 2025
Posted by: PompanoPatty
[This review was collected as part of a promotion.] I love the seamless actions between apps, the new brief and the audio eraser. I especially love that I can open the phone and have such a large screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Still have bug.
on March 14, 2025
Posted by: Dragonbell
[This review was collected as part of a promotion.] Still have bug some error can show when we do big screen. Slide or type. If possible u get a bit bigger when fold so we can use it instead galaxy ultra and when we watch movie we can get it bigger. It hard for me that don't have pen in. I love galaxy ultra but sometime I want it bigger. I hope u will get my idea. I think i lot pp. Thinking something with me too.
Thank you for make a good product for this world. I love samsung
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, great improvements over last gen
on March 14, 2025
Posted by: MyGodItReallyWasMe4059
[This review was collected as part of a promotion.] I've had this phone for nearly 2 years now, and I gotta say, I love it just as much as I did on my first day using it. It's a surprisingly durable phone (I'm real clumsy and drop it constantly). I have the Samsung brand case with the integral pen, and it does an admirable job protecting it.
Both screens are bright and responsive, really useful for business and showing spreadsheets. Camera is perfectly serviceable, could be better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still performing strong
on March 14, 2025
Posted by: Jenni54
[This review was collected as part of a promotion.] I've had my z fold 5 for two years and it's still going strong. I've always had a samsung phone and I also got use to having a fold phone. Hopefully I can upgrade at some point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The big screen when I open the phone.
on March 14, 2025
Posted by: Tracyk19
[This review was collected as part of a promotion.] When I open the phone, I really enjoy the bigger screen en. This is really helpful when I have 2 things I want to watch at the same time (for example NASCAR race and Washington Capitals hockey. The picture is crisp.
I also use the phone to to send/receive emails, text and books.
Pictures are much clearer and easier to see.
I also use the phone to to send/receive emails, text and books.
Pictures are much clearer and easier to see.
Value
4
Written by a customer while visiting Samsung US