Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
Great Phone, Bad Screen
on March 7, 2025
Posted by: Martin
[This review was collected as part of a promotion.] Galaxy Fold 5 is a great phone, I've never thought I needed more. Having the ability to unfold the phone and utilize a larger screen is really nice, a conversation starter too. Unfortunately, just after a year, then screen went from perfect to peeling and catching all sorts of dust underneath where the screen folds. I have had to replace the screen protector professionally, but screen protector only holds for a few weeks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Fold 5. I have always owned a Samsung!
on March 7, 2025
Posted by: Modiodi
[This review was collected as part of a promotion.] I love my Fold 5. I've always owned a galaxy of one type or another. This is my 3rd of the Fold series! I have never had an issue with it nor any of the many Samsung products I have or previously owned. It's the reason I stick with and stand by Samsung! In addition to my Fold 5, I also own the watch 4 and 6, along with my Samsung tablet 8. I also have 2 Samsung TVs. I love Samsung's technologies and the quality of the devices they continue to produce. I'll always support and recommend the Samsung brand!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love! Seamless screen transition!
on March 7, 2025
Posted by: Christ
[This review was collected as part of a promotion.] This phone is outstanding! Weather im using the front screen or the theater screen to watch videos or game, it performs perfectly. I absolutely love the picture quality! True HD on both front and inside. Sound quality is also solid 👌🏻. Overall I am satisfied with my device. I will definitely purchase another.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone makes a great thing even better!
on March 8, 2025
Posted by: HotFood4U
[This review was collected as part of a promotion.] I definitely love this device. As a food delivery driver, I'm on it all day. I love the big screen for looking at new addresses on the maps. I especially love the split screen options, so that during the inevitable wait between deliveries, I can have my delivery app on one half, and a game or video on the other half. I was worried that using multiple apps simultaneously would cause the phone to slow down. But, incredibly, the phone really handles seamless actions across apps, regardless of which 2 are currently displayed. All in all, this is one amazing device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is very useful
on March 8, 2025
Posted by: Aj1985
[This review was collected as part of a promotion.] This phone is extremely fast with amazing camera the only issue is the screen not very durable after some use a line in the middle appeard.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product performs well
on March 8, 2025
Posted by: 2kewl4skeul
[This review was collected as part of a promotion.] I watch YouTube videos and play mobile games and the phone runs smoothly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Foldable Tablet That's Also A Phone!
on March 8, 2025
Posted by: Neil76
[This review was collected as part of a promotion.] When I first got my Z Fold5 I didn't know how versatile it could be. Several months later when planning a vacation trip to Hawaii, I realized that it would be all that I would need to take with me to keep up with everything and stay in touch with everyone important in my life. When unfolded, it allowed me to accomplish anything and everything I needed or wanted it to do. Folded, it would fit into a pocket, being always available for whatever need might come up next. At times, in my rental car, I had it connected to Android Auto, having it guide me everywhere I wanted to go on roads which I had never seen before using Google Maps. It performed flawlessly.
Pictures I took during my trip are beautiful. Using Galaxy AI, I was able to edit out distractions like street signs from some very scenic shots while still on site, very easily.
My next smartphone will definitely a Samsung foldable too!
Pictures I took during my trip are beautiful. Using Galaxy AI, I was able to edit out distractions like street signs from some very scenic shots while still on site, very easily.
My next smartphone will definitely a Samsung foldable too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I love samsung but this fold... ???
on March 8, 2025
Posted by: GameboycanTon
[This review was collected as part of a promotion.] The inner screen has cracked 2 times in new devices that were replaced... i don't think this is coincidental... i love the idea, and the phone's qualities are phenomenal especially the seamless action across apps! The Samsung galaxy tablet s9+ is great pairing with this phone. The large inner screen and the screen on the tablet lose very little imagery... I just wish the screen had been figured out completely... because now I not only have a broken phone again, but also my tolerance for foldables has dropped considerably...
Value
3
Response from Samsung USBy R&R Team, March 14, 2025
Thank you for sharing your experience with the Galaxy Z Fold5. We’re glad to hear that you’ve been enjoying the seamless app functionality and the pairing with the Galaxy Tab S9+, as both devices are designed to complement each other beautifully. We noted your concern regarding the inner screen, and we appreciate your honesty. Samsung is committed to continually refining its foldable technology, and durability is a top priority in every iteration. For users facing challenges like a cracked inner screen, Samsung offers repair solutions through authorized service providers. You can initiate a repair by visiting Samsung Support and selecting "Request Service" under your registered device. If eligible, the Galaxy Z Assurance program provides a one-time discounted repair for the inner folding screen, ensuring peace of mind for foldable device owners. Your feedback about durability and screen innovation is incredibly valuable. Thank you again for taking the time to share your thoughts, and if there’s anything else we can assist with, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US