Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Awesome phone and cool features
on February 25, 2025
Posted by: Liz123436
[This review was collected as part of a promotion.] I like that you can multitasking and I like that it take awesome pictures and u can watch multiple things at a time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best streaming/video device out there in phone for
on February 25, 2025
Posted by: dparri
[This review was collected as part of a promotion.] I use this phone almost exclusively for watching streams and YouTube videos. It's perfect for the task, and the seamless actions across apps means I'm able to watch videos and do other tasks simultaneously with the split screen functionality. Being able to text while not having to interrupt what I'm doing or changing apps is amazing. Also, need to grab your bank info for use in another app? Splitscreen. It's really a productivity godsend for these situations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 25, 2025
Posted by: RazrShrp33
[This review was collected as part of a promotion.] This is a great phone. Highly recommend. Go buy yourself one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the big screen and opening multiple screens
on February 25, 2025
Posted by: Pompano
[This review was collected as part of a promotion.] Love the now brief and seamless apps opening at once. Also the audio eraser is great! I use my phone for games, shopping, camera, musics and books. I no longer need a computer since my phone is also a computer in essence.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a good product , I love this phone
on February 25, 2025
Posted by: Shanggiii001
[This review was collected as part of a promotion.] My Phone I used for streaming ,play a lot of game,Watch movies ect, but I use mor for make homework
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great foldable phone for the value!!
on February 25, 2025
Posted by: Cookiemonster
[This review was collected as part of a promotion.] Overall the phone is great traveling and then some more with the convenience with watching video or needing to have a split screen with two applications running at the same time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Biggest Screen on a Cellphone!
on February 25, 2025
Posted by: Smokey
[This review was collected as part of a promotion.] I've owned the Samsung Galaxy Fold 5 for just over a year now. I don't think I'd ever go back to a small screen again. I also have a Samsung Galaxy Watch that allows me to answer calls, read and respond to text messages, control my audio that also runs through my phone. The seamless transition between the two are Incredible. You can keep your awesome, large screen phone in your pocket and answer almost any type of call. After owning both, I feel like I'm spoiled because everything I try to do is very simple to accomplish. I wouldn't go with anything else. As a matter of fact, I'm going to be upgrading to the Fold 6 this week.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on February 25, 2025
Posted by: Faysen
[This review was collected as part of a promotion.] Middle screen stopped working within a month. Both my husband and myself bought the same phone. Same thing happened on both.
Value
1
Response from Samsung USBy R&R Team, March 3, 2025
We appreciate you taking the time to share your experience with the Galaxy Z Fold5, Faysen. We’re glad to see that you and your husband chose our Z Fold5, and we want to ensure you’re fully informed about our support options available to you. If you're experiencing concerns with the middle screen, we want you to know about our Z Assurance program, which offers a one-time discounted repair for the interior folding screen. This is available for Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this offer, simply register your device with a Samsung account. Please note that this promotion applies exclusively to the original purchaser and covers only the interior folding screen. For repair support, you can conveniently visit Samsung’s support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. Keep in mind that any additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. Also, we provide a 12-month limited warranty for manufacturer defects, and if you want even more peace of mind, you can consider adding Samsung Care+ for extended coverage and additional support on eligible devices. To further assist you with this, we would need to gather some additional information. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US