Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
The ultimate all in one device
on February 11, 2025
Posted by: Will25
[This review was collected as part of a promotion.] In my opinion and for my daily use, I see the Samsung Z Fold 5 as a powerhouse that never slows down, delivering top-tier performance. I love its versatility—folded, it's a phone; unfolded, it’s a tablet perfect for reading, movies, or S Pen use. It even transforms into a PC when connected to a monitor, making it ideal for work and entertainment. This device fulfills all my needs, combining power, flexibility, and innovation seamlessly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mjdjdjj747
on February 11, 2025
Posted by: Fyyhh677
[This review was collected as part of a promotion.] All Video Converter AVI MKV FLV M4V 3GP MOV APK for Android
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great selection of apps
on February 11, 2025
Posted by: Lucky1918
[This review was collected as part of a promotion.] Great phone and service, I wouldn't change the phone I'm in love my phone and all of it's built-in features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I thought this would be the greatest phone ever.
on February 11, 2025
Posted by: Honey99
[This review was collected as part of a promotion.] I use this phone in my everyday life. From organizing activities with my kids movie through appointments or fun activities as well as learning with it. I use it to help my kids with school activities and homework. My wife and I use it to organize our work. We use it as a remote and a t v source. We also use it to monitor our home. I use it all the time for gaming. I like that.I can play advance games with this. I used to play a lot more when the screen unfolded. But since the screen on my phone stopped working, when I unfold it, I hardly play. I used to spend a lot more money when I was gaming.But I don't spend much on that anymore because of my screen as well. I used to use it a lot more during video calls, but like I said, I don't use it so much anymore. My wi fi and my bluetooth stop working , I can't seem to fix. It used to work if I restarted my phone or turned it off and waited it a while and then turned it back on. Now it just doesn't work, I can't connect to a watch. I can't connect to my TV. I can't connect to my security system. Everything requires wi fi and mine doesn't work. Like I said, my bluetooth doesn't work either so trying to connect anything well with that if we also doesn't work. The most problematic thing is probably that the phone feels like it's made with Such skill that it is slippery. Because it's so slippery, it has slipped from my fingers.Many times. I will give the phone the credit. It deserves for being strong and still ticking. Using data.
Value
1
Response from Samsung USBy R&R Team, February 26, 2025
Thank you for sharing your experiences with the Galaxy Z Fold5. We’re glad to see how integral the device is in organizing activities for your family and assisting with schoolwork. The versatility of the Galaxy Z Fold5 truly shines when it comes to multitasking, allowing you to seamlessly switch between work and play. We understand that you've encountered some challenges with the screen and connectivity features. For the screen, we recommend reaching out to us at Samsung Support so that we can look into why you are experiencing this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Regarding your Wi-Fi and Bluetooth connections, there are a few actions you can try. First, ensure that the software is up to date by going to “Settings” > “Software update” > “Download and install.” You might also want to reset your network settings by navigating to “Settings” > “General management” > “Reset” > “Reset network settings.” This can often help restore connectivity. We appreciate your feedback on the phone's design feeling slippery, and for a more secure grip, we suggest using a protective case. Our Samsung accessories not only offer protection but also enhance the overall experience with your device. Thank you for your valuable feedback! We’re dedicated to helping you get the most out of your Galaxy Z Fold5. Please reach out to us at Samsung Support so that we can look into what may be wrong with your screen. Your satisfaction is our top priority! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best cellphone I've ever owned to date!
on February 11, 2025
Posted by: Joesid
[This review was collected as part of a promotion.] This Galaxy Fold has every feature you could ever want and then some. It had all the essentials and add ons plus 5G . Anyone would be ecstatic to own this device and just see it for yourself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fast phone but fragile
on February 11, 2025
Posted by: Rcguy420mo
[This review was collected as part of a promotion.] I've got thru 4 of these with the inner screen breaking. Other than that it's a great phone, has awesome speeds, and a great camera.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible model
on February 11, 2025
Posted by: Jacola
[This review was collected as part of a promotion.] The screen it didn't last it's broke in less than 1 year
Value
2
Response from Samsung USBy R&R Team, February 13, 2025
It's great to hear from you, Jacola. We appreciate you taking the time to share your experience with the Galaxy Z Fold5. Your satisfaction with our devices is our top priority. The screens of the Galaxy Z Fold5 are made from Corning Gorilla Glass Victus® 2, which is Corning's latest tough glass technology. It can withstand drops from heights of up to 1 meter on hard surfaces like concrete, offering twice the durability of the original Victus glass. Additionally, it provides enhanced scratch resistance. For added peace of mind, Samsung includes a pre-installed screen protector. Furthermore, Galaxy Z Assurance offers a one-time discounted screen replacement if needed. We'd like to gather some additional information so that we can further assist you with this. Please be sure to reach out to us at Samsung Support so that we can get started! We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Folding is cumbersome.
on February 11, 2025
Posted by: Samsung
[This review was collected as part of a promotion.] I use it for streaming and zoom meetings.
I also take notes and upload videos.
I am reviewer for journal in my field and this device is very helpful.
I also take notes and upload videos.
I am reviewer for journal in my field and this device is very helpful.
Value
4
Written by a customer while visiting Samsung US