Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
The absolute best phone produced by Samsung yet!!!
on February 11, 2025
Posted by: ATXfiremedic25
[This review was collected as part of a promotion.] I’ve been using my Samsung Z Fold 5 daily, and it’s completely transformed the way I multitask. The ‘seamless actions across apps’ feature allows me to transition effortlessly between work, entertainment, and social apps without any lag or disruption. Whether I’m responding to emails, editing documents, or switching to video calls, everything feels fluid and intuitive, which keeps me productive throughout the day.
One of my favorite features is ‘Brief,’ which minimizes distractions by keeping notifications subtle and unobtrusive. Instead of constant interruptions breaking my focus, I get the information I need at a glance, allowing me to stay in the moment without missing anything important.
The ‘Audio Eraser’ is another standout tool, especially when I’m recording or streaming. Background noise can be a huge issue, but this feature ensures that my audio is crisp and clear, whether I’m capturing a voice memo, recording a meeting, or streaming content. It’s a game-changer for ensuring professional-quality sound without extra effort.
Overall, this device integrates seamlessly into my daily routine, making multitasking, communication, and content creation easier than ever. Whether for work or play, it enhances my experience in ways I didn’t even realize I needed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on February 11, 2025
Posted by: BearcatF8F
[This review was collected as part of a promotion.] Love the larger screen for videos.
I also enjoy all the features this phone has to offer.
I also enjoy all the features this phone has to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Z-Fold 5 Review
on February 11, 2025
Posted by: Pelo88
[This review was collected as part of a promotion.] SSmooth connectivty within apps. Seamless actions across apps. Great microphone and speakers. Very good camera. Decent battery life but not exceptional. Screen issues with inner screen--went dark and now has bright line through top.
Also experienced "black screen" issue with Z-Fold 4 and had to have phone replaced.
Also experienced "black screen" issue with Z-Fold 4 and had to have phone replaced.
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Thank you for your detailed feedback on the Galaxy Z Fold5, Pelo. We appreciate your feedback on the smooth connectivity, seamless app transitions, impressive microphone and speakers, and the camera quality. We're thrilled to hear these aspects have enhanced your experience. Regarding the battery life, we understand that having a great battery life is essential to your overall experience with our devices. The Z Fold5 is equipped with a battery capacity of 4400 mAh, which is non-removable, and provides talk time of up to 40 hours on 4G LTE. If you continue to experience this, please be sure to check out the link attached for options to help optimize your phone's battery life. We also noted that you may be experience some challenges with your screen. The inner screen going dark and the bright line appearing at the top is not the experience we strive to provide. It's especially concerning to hear about your repeated "black screen" case across both the Z Fold4 and Z Fold5. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We encourage you to reach out to us at Samsung Support so that we can assist you with diagnosing this and offering a solution. Your satisfaction is our top priority, and we truly value your loyalty to Samsung. For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078987/ (battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00078987/ (battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Inner screen ick
on February 11, 2025
Posted by: FoldyMcFoldFace
[This review was collected as part of a promotion.] Seamless action across apps is pretty cool and intuitive, and having multiple apps open on the same screen is super helpful. The inner screen is a good size, but the scratch protective film will start to pull away and bubble along the center fold, creating airbubbles. There is a 1 time warranty replacement, but utilizing it voids the warranty on the screen afterwards.
Battery life is pretty good, image quality is great, cameras are pretty good.
Battery life is pretty good, image quality is great, cameras are pretty good.
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Thank you for your review of the Galaxy Z Fold5! We’re pleased to see that you’re enjoying the seamless app experience and the ability to multitask with multiple apps on the screen. We designed the Z Fold5 to enhance productivity and simplify daily tasks. We noted your concern about the protective film. This is something we take seriously, and we appreciate your feedback as it helps us improve future iterations. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Regarding the one-time warranty replacement policy, we want to ensure you have the best possible experience with your device. It’s designed to provide peace of mind, even though we hope users enjoy their Z Fold5 without needing to utilize it. We’re pleased that you're satisfied with the battery life, image quality, and camera performance! Our team works hard to make sure these features exceed expectations. Thank you for your insights, and we’re committed to continuously improving our devices to enhance your experience! If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for old eyes.
on February 11, 2025
Posted by: HbgBob
[This review was collected as part of a promotion.] Great phone and better phablet! Love the large screen when needed. Most apps run seamless between screen modes. Camera is Great! I can't wait for the Fold 7! I will continue to upgrade this phone every 2 years!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I get so many compliments
on February 11, 2025
Posted by: Crtnyluvsstangs
[This review was collected as part of a promotion.] Beautiful screen, runs smooth, great battery life, seemless action across all apps
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Main Issue With Galaxy Z Fold5 Is The Overheating
on February 11, 2025
Posted by: RockinMyGalaxyZFold5
[This review was collected as part of a promotion.] When it comes to the Galaxy Z Fold 5 I only have 1 complaint and that would have to be the overheating of the phone. Sometimes the phone gets so hot that I can't even charge it. I have to wait for it to cool down all the time, if not, when I try to charge it, the battery percentage won't go up. I'm not sure why a phone that's only about a year old who would have an issue like this, but other than that, I like the phone a lot. If that overheating problem wasn't there, it would be perfect.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great for the eyes
on February 11, 2025
Posted by: Cheywhite
[This review was collected as part of a promotion.] I enjoy my Z fold 5 because its easy on my eyes when I open it up. It has also been easy to integrate it with my computer. After having it for almost two years I haven't had any issues with the liquid screen protector. This has been a very good phone for me.
Value
5
Written by a customer while visiting Samsung US