Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
This product is very durable. Great display.
on February 11, 2025
Posted by: Rdsx2272
[This review was collected as part of a promotion.] Great seamless graphics to play games. A nice way to use some of the applications on the bigger inside screen then close the phone up and still use them on the smaller outside screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 11, 2025
Posted by: Jgray316
[This review was collected as part of a promotion.] Great phone and camera is more clear than any other phone I have had it's like holding a mini tablet in my hands
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product as a unique feature
on February 11, 2025
Posted by: Sirkay12
[This review was collected as part of a promotion.] I don't have any regret for buying this phone but some certain things needed to be upgraded interm of camera software. I would like it to have better performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My modern Swiss army knife
on February 11, 2025
Posted by: GalaxyCollector
[This review was collected as part of a promotion.] Between the incredible processor speed making my heavy app load seamless across both screens, the flexibility to enjoy a compact game or full screen movie, screen writing my grocery list, to voice help from Bixby this device is the powerhouse driving my daily life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The screen size is the best
on February 11, 2025
Posted by: BenFoldz5
[This review was collected as part of a promotion.] I use my zfild for almost everything. Emails, work, entertainment...you name it. When I just need a phone it stays folded. When I need a mini laptop I open it. It's really the best computer phone to have in your pocket!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
I'm not impressed with how durable or not durable
on February 11, 2025
Posted by: Intriguedmind
[This review was collected as part of a promotion.] The phone works smooth on all other aspects. Just wish the gold screen didn't break so easily.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Thanks for sharing your honest feedback on the Galaxy Z Fold5. We appreciate your insights as we continue to make improvements. It's great to see that your phone has been functioning smoothly for you! The Galaxy Z Fold5 features screens made from Corning Gorilla Glass Victus® 2, which is Corning's latest and most advanced tough glass technology. It can withstand drops from up to 1 meter onto hard surfaces, including concrete, providing twice the durability of the original Victus glass and enhanced scratch resistance. Additionally, Samsung includes a pre-installed screen protector for added peace of mind. Furthermore, the Galaxy Z Assurance program offers you a one-time discounted screen replacement if needed. If you need any assistance with your screen or anything else, please do not hesitate to reach out to us at Samsung Support. We're here to ensure you have the best possible experience with your Galaxy devices. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Inner screen protector
on February 11, 2025
Posted by: Samsunghappy2
[This review was collected as part of a promotion.] The inner screen protector is not the best but does it function.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Thank you for taking the time to share your thoughts about the Galaxy Z Fold5. We appreciate your feedback regarding the inner screen protector. We understand that functionality is key for our users. The screens of the Galaxy Z Fold5 are made from Corning Gorilla Glass Victus® 2, Corning’s latest and most advanced tough glass technology. It can withstand drops from heights of up to 1 meter onto hard surfaces, including concrete, offering twice the durability of the original Victus glass. We want to ensure you’re aware of our Z Assurance program, designed to provide peace of mind regarding the interior folding screen. If you purchased your device from an authorized distributor before July 31, 2024, you can take advantage of a one-time discounted repair by simply registering your device with a Samsung account. It's important to note that this offer applies exclusively to the original purchaser and the interior folding screen. You can easily access repair services through our support page. Just select ‘Start a Repair’ to choose between walk-in or mail-in service options. If you have any other questions or concerns, feel free to reach out to us at Samsung Support. We're here to help you get the most out of your Galaxy Z Fold5 experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Folding is amazing, cases suck esp for women
on February 11, 2025
Posted by: Kalechips
[This review was collected as part of a promotion.] Good luck finding a case that won't completely fall apart in 3 months. There are a few made for men but nothing with a crossbody and that holds an s-pen. The s-pen is a key feature.
So the experience of using the phone isn't great. Either you're risking dropping it without a case or as a woman you need to just hold it in your hand cause we don't have pockets like men.
Value
4
Written by a customer while visiting Samsung US