Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
This product is great
on February 11, 2025
Posted by: Jimmy209
[This review was collected as part of a promotion.] I use my device for streaming and gaming and I love the fact that there is seamless actions across apps making it very easy to navigate between apps while using them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device helps me with business plans that I ha
on February 11, 2025
Posted by: Nainiluv
[This review was collected as part of a promotion.] The stylus is very helpful when my hands hurt. Also when making orders it created the form I need ASAP
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Phone I've Ever Owned
on February 11, 2025
Posted by: Animvl
[This review was collected as part of a promotion.] A first I was weary of the phone due to the thickness and uncertainty of the quality of the foldable screen. After tinkering with it in the store I decided it was definitely worth the upgrade. I don't have a need for a tablet anymore, and outside of a few situations, I don't always need my laptop either. While on a trip to Las Vegas I was able to comfortably watch movies on the foldable screen. As a result I was able to reduce the amount of devices that I needed to bring with me. I don't have to spend the extra money on a tablet either. The Z Fold has easily become my favorite phone I have ever owned. It will be hard to top this model / design.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever on my hands
on February 11, 2025
Posted by: Imagina
[This review was collected as part of a promotion.] When I finally decided to switch to Samsung, I discovered a different ecosystem. Over the years, everything started to feel the same—until I found this phone! It's like having a small computer. I'm truly fascinated by how the technology in this phone works. I have everything I need right in my hands with this device! I look forward to seeing more new versions with this same style.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy models are great but need work.
on February 11, 2025
Posted by: Mandygirl
[This review was collected as part of a promotion.] I have been a galaxy device owner since they came out. I was a dedicated note user until they stopped making it. I was very excited about having the new Zfold 5. Now I will say it's a great phone. My biggest problem right now is that I bought this device a year ago and my screen in the center has a several large creases that stand out. Im very careful with this phone as i have been with all of my phones.
The battery life is good and the storage for this device is adequate. Im a project coordinator so i use my phone for work alot and I do like that I can basically everything on here as I do my laptop.
I realize this may not be a galaxy issue but they don't make decent covers for this and a pen that comes inside the phone would be nice.
The battery life is good and the storage for this device is adequate. Im a project coordinator so i use my phone for work alot and I do like that I can basically everything on here as I do my laptop.
I realize this may not be a galaxy issue but they don't make decent covers for this and a pen that comes inside the phone would be nice.
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hey Mandy! Thank you for being a long-time Galaxy device owner and sharing your thoughts on the Z Fold5! We're thrilled to see that you're enjoying the larger screen and the versatility it offers, especially in your role as a project coordinator. Your feedback about the screen creases is important to us. For this, our Samsung Z Assurance program offers a one-time discounted repair for the interior folding screen of devices purchased in the U.S. from authorized distributors before July 31, 2024. Make sure your device is registered with a Samsung account to benefit from this offer. To access this service, visit the Samsung support page, select 'Start a Repair,' and follow the instructions for either walk-in or mail-in service. While this offer focuses on the interior folding screen, we'll ensure that any additional concerns are addressed, providing you with the best support possible. We appreciate your input regarding the S Pen and phone covers, and we recommend checking out the great covers we offer for your device. Your satisfaction means a lot to us, and we're confident that the Z Fold5 will continue to meet your high expectations. For any further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love Z Fold phones
on February 11, 2025
Posted by: psychodriver614
[This review was collected as part of a promotion.] This is my second Z Fold (3 & 5) and it'll be hard to convince me to not get a third when the time comes. I love having the large screen for reading digital comics/books and watching videos. I also appreciate the sturdy construction, I've never had a problem with cracks in the screen or any damage to the hinge after drops.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The Zfold 5 review
on February 11, 2025
Posted by: Silver
[This review was collected as part of a promotion.] The Zfold 5 is great for getting a bigger picture when working on emails, documents, or even watching videos. The device works well as a "normal" phone and being able to seamlessly open the phone to get a bigger picture or even have two apps open at the same time is a total game changer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 11, 2025
Posted by: Youknowtherest
[This review was collected as part of a promotion.] I love this phone very much. I use it everyday for a variety of reasons.
Value
5
Written by a customer while visiting Samsung US