Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Perfect for college or colleagues
on February 8, 2025
Posted by: AsBi27
[This review was collected as part of a promotion.] This is aperfect device for individuals who need to use a tablet and phone all at once. Not only does this device work well for business and connections, it's great for gaming with its wide screen; mounting it and relax feels like your playing on a PC. The best for last, I'd have to rate this a 10 because once I open it up I get lost in a good boom or magazine. Tiktok also has never been better!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like to open the screen to play games .
on February 8, 2025
Posted by: EmtyFolder
[This review was collected as part of a promotion.] I mainly use it for the big screen ,for videos and gaming .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good, But Needs Improvement
on February 9, 2025
Posted by: MrGoals
[This review was collected as part of a promotion.] The folding feature was nice, until the screen protector started peeling off after a month.
You have to keep the hinge clean by blowing on it or you will hear debris cracking in the phone.
Wish it had an integrated S-Pen.
Battery life when using the wide screen is atrocious. Basically end up using 1%per minute when watching videos.
You have to keep the hinge clean by blowing on it or you will hear debris cracking in the phone.
Wish it had an integrated S-Pen.
Battery life when using the wide screen is atrocious. Basically end up using 1%per minute when watching videos.
The phone was very heavy, and the hinge was very brittle
There were no good cases to protect the phone.
I also had Never-ending formatting issues with apps, as this phone is not really made for most apps.
It was really cool to own and once they fix those issues I would get another folding phone
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
It's great to hear from you! We see that you reached out to share your candid feedback on the Galaxy Z Fold5. Please note that the Flex hinge is designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. As the device is folded, the synchronised movement of the metal hinge components might produce a sensation of snagging or clicking due to friction. Additionally, the flexible nature of certain components, like the flexible displays, can introduce slight resistance during movement. Rest assured, these sensations are natural and not indicative of a defect. We'd also like to highlight Samsung's Z Assurance program, which offers a one-time discounted repair for the interior folding screen of devices purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this offer, please ensure your device is registered with a Samsung account. This repair promotion is available for original purchasers, as we want to support our valued customers like you. To access this service, please visit the Samsung support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. While this offer specifically addresses the interior folding screen, any additional concerns will be assessed separately, and we will ensure you receive the best support possible. We also noted your feedback regarding the battery life of your device. We recommend ensuring that your device is up to date with the latest software update available. This can also help optimize the peformance of the apps you alluded too. Please check out the links attached for optios to help optimize your phone's battery life. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you if needed. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-battery-life-on-a-galaxy-smartphone/?srsltid=AfmBOoqkqjXLnwYH3ssxyFeeIwU6Ug6MEmQXeYl54-iI8Bd5u-VutJnA
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-battery-life-on-a-galaxy-smartphone/?srsltid=AfmBOoqkqjXLnwYH3ssxyFeeIwU6Ug6MEmQXeYl54-iI8Bd5u-VutJnA
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a game changer!
on February 9, 2025
Posted by: Darren
[This review was collected as part of a promotion.] Mostly used for watching movies and videos but also use it for gaming and work. It's a very convenient phone with many features like split screen, multiple screen split options, stylist pen, can fold and be used as a keyboard also. I fell in love with the screen and although at first glance there is a crease where the phone folds, after a while you don't even see it anymore and only will catch it if it's at the right angle or glare hitting the phone. That was my biggest issue at first and after having it for not even a week I did not notice the crease any more and have no issues with the phone. The built in translator come in handy whenever I need interpretation and you can download many languages. It's very convenient. Taking pictures is nice especially with the zoom options 30× zoom is impressive. I've had samsung for some time now and this phone is the reason why I stay with it. They continue to evolve and make new, interesting phones and the features are always up to date and evolving with the time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the versatility, but is glitchy.
on February 11, 2025
Posted by: Huckleberry1975
[This review was collected as part of a promotion.] I love the ability to have a larger screen to view. As I get older and have more difficulty reading small text, the larger screen and ability to easily enlarge everything is amazing.
The phone is glitch as it flashes or the screen shakes randomly, but frequently when interacting with the screen in just about anyway (texting, opening/closing apps, taking pictures etc).
It's somewhat heavy and awkward to handle, especially one handed. I'm hoping the new phone case is ordered that has a hand band will help with holding and stabilizing it.
Some Galaxy features either aren't available on the zfold or are too well hidden to find easily. Ex: entering PIN to unlock without pressing ENTER.
I work from home and travel. It's ideal for using the Google work features. I can access my work from anywhere without carrying a heavy laptop.
Overall, the benefits outweigh the negative. This is my 3rd zfold.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The future
on February 11, 2025
Posted by: Cyborcode
[This review was collected as part of a promotion.] Rarely do i pick up a device and really get the feeling I'm using something from the future. This phone is a mini computer packed into a sci-fi looking device. I get looks using this in public as it is definitely out of the norm. In a good way. Loving this thing.
Value
5
Response from Samsung USBy R&R Team, February 11, 2025
Hey Cyborcode. Thank you so much for sharing your experience with the Galaxy Z Fold5! We’re absolutely thrilled to see t this device gives you that futuristic feel and turns heads wherever you go. Our aim has always been to push the boundaries of innovation, and it's wonderful to know that we’ve achieved that with the Z Fold5. The fact that it feels like a mini computer packed into a sci-fi looking device and gets noticed in public for all the right reasons is exactly what we envisioned. Your excitement and satisfaction are the driving forces behind our continuous efforts to innovate and bring you products that not only meet your needs but also inspire and delight you. Thank you for being a part of the Samsung family and for sharing your experience with us. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
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smsng.us/X-Messages
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smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on February 11, 2025
Posted by: Tdamasio
[This review was collected as part of a promotion.] The ability to go from small screen to larger is amazing and works great for multi tasking. The quality is amazing. The video and photo quality is outstanding
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for gadget lovers
on February 11, 2025
Posted by: MartynZephyr
[This review was collected as part of a promotion.] Great for someone who wants a little more out of their everyday use.
Value
5
Written by a customer while visiting Samsung US