Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
My Z Fold 5 has been a game changer
on October 15, 2024
Posted by: Ordof10
[This review was collected as part of a promotion.] The Z Fold 5 has performed great, using Dex mode has been a game changer for my productivity since I can use my phone regularly and as a computer.
I have used some of the Galaxy AI functions to have a good time with my kids while drawing some animals in some pictures that we took, as well as taking out objects or people that was not part of the group.
My plan is to keep using Folds in the following years, I just hope they get a little bit less bulkier.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Looks nice, but fragil
on October 17, 2024
Posted by: Lemonstea
[This review was collected as part of a promotion.] I was excited about this phone, since I am not a laptop or desktop owner. Yet I do many things on my phone. I won't lie I still have many features to investigate and get more familiar with. However one thing I will say that I hope becomes better is the main screen. I've had to switch my phone in 3 times because my screen goes out or a pixel goes out causing all the screen to slowly go black or white and not function at all. Intake videos and pictures. I listen to alot of audible books and music. I also hoped they would have a bigger variety of case choices. I do hope to be able to upgrade in the future since right now it's not perfect time for me to do so. ALSO when did screen recordings begin to not allow you to record calls ? Also I purchased the galaxy pro10 camera app for lifetime and yet it worked in the beginning and now it works as if it was back to free version. I also will say that the phone did have times when it would not sync right which unfortunately caused me to have to reset many passwords.
Value
3
Response from Samsung USBy Social Commerce, October 17, 2024
Hello there Lemonstea,
Thank you for finding the available time to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you would like any further assistance or if you have any other questions, do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you would like any further assistance or if you have any other questions, do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
4
Bulky but nice
on October 18, 2024
Posted by: Flaconc
[This review was collected as part of a promotion.] Recording us my zfold 5 for work and personal use. I thoroughly enjoy the ability to open up the phone when streaming videos.
Also, in typing documents, it is beneficial to have a large screen. On a very few occasions, i've used the a I, it has helped quite a bit. I enjoy the fact that with the larger screen. You can read an entire document much easier.Then a standardized phone.
Also, in typing documents, it is beneficial to have a large screen. On a very few occasions, i've used the a I, it has helped quite a bit. I enjoy the fact that with the larger screen. You can read an entire document much easier.Then a standardized phone.
Value
4
Response from Samsung USBy R&R Team, January 15, 2025
Thanks for sharing your experience with the Galaxy Z Fold 5, Flaconc! We’re thrilled you’re enjoying its versatility for both work and personal use. The ability to unfold the device and enjoy a larger screen for streaming videos is one of the standout features of the Z Fold 5. It’s designed to elevate your entertainment experience, allowing you to immerse yourself in your favorite content. We’re glad that this enhances your video streaming. When it comes to productivity, the large screen truly shines. We understand how useful it can be for typing documents and reading through them with ease. It’s all about providing you with a seamless multitasking experience. The capability to view and manage multiple apps at once is a game changer for busy professionals like yourself. We’re also pleased to hear that you’ve found the AI feature helpful. The Z Fold 5 is engineered to enhance your day-to-day tasks and make your workflow smoother. Thank you for being a valued member of the Samsung family. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great features for both business and personal use
on October 18, 2024
Posted by: Psom23md
[This review was collected as part of a promotion.] I have been using Samsung phones for the last 10 years and Zfold5 is the best phone I've owned, both business and personal use. Camera is great, fast processing, dual screen helpful for multitasking. Galaxy AI in photos (removing background, etc) is so easy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best I've ever had
on October 19, 2024
Posted by: Nursing2020
[This review was collected as part of a promotion.] This phone is honestly the best I've ever had. I use the fold function multiple times a day for things like increasing view space, having multiple apps open, and converting to a Kindle on the go.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like a tablet in your pocket
on October 20, 2024
Posted by: Texrcana
[This review was collected as part of a promotion.] Having purchased a Samsung Galaxy Z Fold 5 has unlocked the potential afforded the design and engineering of a leading electronics company. With the Z Fold 5 there is hardly any necessity for any other electronic device. At a glance, all of the capabilities of the more most powerful smartphones on the market are realized, but unfolding the phone unlocks the magic of Samsung. For studying , research, and reading the large screen allows for the conveniences of a laptop or e-reader. Coupled with Galaxy AI, complex business questions and life's mysteries become simple answers as vast information is conveyed with concision. Allowing others to share in your joy captivates their attention as others are boggled both by the amazing capabilities of the device in front them as well as just how adorable your children, grandchildren, or animal companions are as they spring to life from the tablet that rests in your pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Over heated in pocket
on October 20, 2024
Posted by: Nil8er
[This review was collected as part of a promotion.] The phone over heated in my pocket without doing any task at all. Just listening to SoundCloud.
Value
1
Response from Samsung USBy Social Commerce, October 22, 2024
Salutations Nil8er,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a look at, "Keep your Galaxy device at its normal operating temperature" for some awesome tips on keeping your phone performing at its best. If you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS10002887/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a look at, "Keep your Galaxy device at its normal operating temperature" for some awesome tips on keeping your phone performing at its best. If you have any questions for us afterward or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS10002887/
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied my expectation
on October 21, 2024
Posted by: Kristechphil
[This review was collected as part of a promotion.] I had the best phone to compare to anyone samsung always take pride from they're innovation. I barely touch my laptop since I bought my 1st fold up to this days to the fold 6 the Ai experience is phenomenal iohone can't bit that people are kept buying it for promising they're own intelligence. I'm smarter now
Value
5
Written by a customer while visiting Samsung US