Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
3
Amazing/Fragile
on October 14, 2024
Posted by: Ezequiel
[This review was collected as part of a promotion.] The Fold is a great phone! I watch plenty of movies in the large screen. Normally I have no issues. However, most common problem I have with them is they are fragile. For Example, all past Fold phones have broken the screen by just using it. My current Fold 5 broke the large screen with I wasnt using it. This costs me money EVERY time. BUY INSURANCE
Value
3
Response from Samsung USBy Social Commerce, October 15, 2024
Howdy Ezequiel,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes is great for those unexpected situations that we may find ourselves in at times in life like being playfully pushed into the neighbor's pool with our phone in our pocket, to dropping and cracking the screen as we try to carry in the last bag of gifts from the car, to accidentally losing our phone while running errands, or when someone steals your Fold5. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Check out, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. Feel free to contact Samsung Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
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https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes is great for those unexpected situations that we may find ourselves in at times in life like being playfully pushed into the neighbor's pool with our phone in our pocket, to dropping and cracking the screen as we try to carry in the last bag of gifts from the car, to accidentally losing our phone while running errands, or when someone steals your Fold5. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Check out, "Care for your Samsung foldable phone" for some awesome tips on keeping your device in pristine condition. Feel free to contact Samsung Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect on the go
on October 14, 2024
Posted by: Sam4life
[This review was collected as part of a promotion.] Love the AI Features and how user friendly it is. The Chatbot is another app that I love using on my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cool Phone Concept, But a Bit Lacking
on October 14, 2024
Posted by: Daemond
[This review was collected as part of a promotion.] I really like the flexibility of the fold. It feels like I have both a phone and a tablet all in one. However, the biggest downside is the camera. I just wish I could have a camera as good as the S series in the phone format.
Also, I've been using some of the new Galaxy AI features, and they're kinda mid. It feels like it doesn't really work about half the time.
Value
4
Response from Samsung USBy R&R Team, January 18, 2025
Hi Daemond! Thank you for sharing your feedback on the Galaxy Z Fold5. We’re thrilled to see that you enjoy the flexibility of the foldable design, allowing for a seamless transition between a phone and a tablet experience. Regarding the camera, we understand how important that is for capturing moments, and while the Z Fold5 excels with its upgraded camera features, we recognize that it may not fully match the S series standards. We're continuously working to enhance our camera technologies, and your input is invaluable. As for the new Galaxy AI features, we appreciate your honesty. While these innovations are designed to elevate your experience, we know that they're still evolving, so be on the lookout for new updates. Our goal is to refine and optimize these features to ensure they work seamlessly for every user. We’re always here to help and listen to our customers, so thank you for sharing your thoughts. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome features
on October 14, 2024
Posted by: Nexxus
[This review was collected as part of a promotion.] I love the big screen on this phone. The movies are sharp and clear.
When I take pictures, the result and editing features are amazing.
I use the AI feature on this phone like translation to another language as you speak. It's very easy to use. The map and other apps are very useful and easy to use. The split screen features makes my work a lot easier.
When I take pictures, the result and editing features are amazing.
I use the AI feature on this phone like translation to another language as you speak. It's very easy to use. The map and other apps are very useful and easy to use. The split screen features makes my work a lot easier.
Value
4
Response from Samsung USBy R&R Team, January 17, 2025
Hey! Thanks for taking the time to share your feedback on the Galaxy Z Fold5. We’re thrilled to hear that you're enjoying the large screen, as it certainly offers an immersive viewing experience that brings your favorite movies and shows to life with vibrant color and clarity. We're glad to see that you appreciate the camera features as well! The powerful editing tools allow you to enhance your photos effortlessly, capturing every moment beautifully. It’s great to see you utilizing the AI translation feature, which makes communication seamless and easy while on the go. We’re also pleased to see that you find the map and other applications user-friendly. The versatility of the Z Fold5` really shines with its multitasking capabilities, particularly the split-screen feature, which helps boost your productivity by allowing you to view and interact with multiple apps simultaneously. Thank you once again for your feedback! Your experience is important to us, and we’re excited for you to continue exploring all that the Galaxy Z Fold5 has to offer. If you have any questions or need assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and Seemless experience
on October 14, 2024
Posted by: LuckHeart
[This review was collected as part of a promotion.] I'm on my phone most of the day for work. My Battery lasts until ~4PM before I have to charge which is great. Screen size is large which allows me to do multiple things. On top of that, multiple apps open is great. I'm always playing two copies of a game at the same time, or two different apps. The phone does slow down if you are doing two demanding things at once, but I was able to have 3 copies of Pokémon Go open at once and can do a raid alone. Going to be honest, I miss my S23 some days, but only in size since I almost always use in open screen. Would highly reccomend a fold for anyone who is considering a fold phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfect for everything
on October 14, 2024
Posted by: Junemec
[This review was collected as part of a promotion.] I love to play games on it, the screen is amazing to watch videos and the battery lasts the whole day. I really enjoy the versatility of the phone, i use it close for something quick and i use it open for everything else
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Improved from previous versions
on October 14, 2024
Posted by: apatsalos
[This review was collected as part of a promotion.] It's a good niche phone for power users. I had all previous iterations and they all had issues with the inside screen cover peeling off. This one hasn't had any issues yet after a year. Only downside is the battery is not great. I wish it had at least 5000mA.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on October 14, 2024
Posted by: Patrice1771
[This review was collected as part of a promotion.] Let me start by saying I had a Note 4 for years until I got the Samsung S22. I had that for year then the Fold 4. Then I got Fold 5 and fell in love with it. I haven't tried the AI function that much. But have used ChatGPT several times and I was definitely amazed. Definitely love this one won't be changing for awhile. I have the Galaxy Watch 4, 5, 6 and Ultra. I also have the Galaxy Ring to complete the set.
Value
5
Written by a customer while visiting Samsung US