Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Good Product
on August 26, 2024
Posted by: Oliver
[This review was collected as part of a promotion.] This phone help me to work easy than the past. I can do the account very fast.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The future is almost here
on August 26, 2024
Posted by: FilipFolds
[This review was collected as part of a promotion.] The z fold series brought back my hope that the smartphone innovation is not dead. The z fold 5 is close to perfecting the formula. I absolutely love it.
1. Great outside screen, perfectly usable with one hand.
2. The inner screen is absolutely awesome.
3. Mature software with plenty of features. Dex makes life so much easier!
4. No issues in the performance department.
2. The inner screen is absolutely awesome.
3. Mature software with plenty of features. Dex makes life so much easier!
4. No issues in the performance department.
I would like to point out areas for improvements things that bother me every day:
1. Why make it so thin? Give me a ticker device that needs no camera bump with space for the s-pen!
2. I feel like Galaxy AI development focuses too much on things that looks nice in commercials, but not practical applications. Give me an option to create a 30 second video from all of today's pictures and videos with best highlights. Or why not let AI wake me up if I have a meeting which is happening earlier then my usual wake up time?
3. It hurts that cheaper Samsung devices have better cameras.
4. Inner screen doesn't stay bright for a long time. When reading outside it gets dimmer and challenging to see. This should really not be a problem in this price range.
1. Why make it so thin? Give me a ticker device that needs no camera bump with space for the s-pen!
2. I feel like Galaxy AI development focuses too much on things that looks nice in commercials, but not practical applications. Give me an option to create a 30 second video from all of today's pictures and videos with best highlights. Or why not let AI wake me up if I have a meeting which is happening earlier then my usual wake up time?
3. It hurts that cheaper Samsung devices have better cameras.
4. Inner screen doesn't stay bright for a long time. When reading outside it gets dimmer and challenging to see. This should really not be a problem in this price range.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Pros & cons
on August 26, 2024
Posted by: New2Samsung
[This review was collected as part of a promotion.] The Z FOLD 5 has a great camera and I love that it opens up like a tablet. Ease of use is highly appreciated and the weight and size is comparable to other devices in the same category. The main concern I had when choosing the Z FOLD 5 was if there would be problems with the split screen down the road. Unfortunately it was. After 6 months of use the left/top half of the split screen went out without being dropped or anything. Still exploring the AI features at this point but excited to get better at it.
Value
3
Response from Samsung USBy Social Commerce, August 30, 2024
Good day New2samsung,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unfortunate situations in in life like falling into the pool with our phone in hand, to shattering the screen when dropping the phone while bringing in groceries, or accidentally losing your phone, or when someone steal your phone. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy phone or tablet to simplify daily tasks! For example, you can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your experience on the Z Fold5 so you can enjoy using your device to its fullest extent throughout the day and night. Also check out, "Use features with Galaxy AI on your Galaxy phone and tablet" to learn more about your awesome Galaxy AI features and their functionality. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unfortunate situations in in life like falling into the pool with our phone in hand, to shattering the screen when dropping the phone while bringing in groceries, or accidentally losing your phone, or when someone steal your phone. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy phone or tablet to simplify daily tasks! For example, you can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your experience on the Z Fold5 so you can enjoy using your device to its fullest extent throughout the day and night. Also check out, "Use features with Galaxy AI on your Galaxy phone and tablet" to learn more about your awesome Galaxy AI features and their functionality. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Customer Rating
4
Gateway to the Digital World
on August 27, 2024
Posted by: JB25263
[This review was collected as part of a promotion.] I have used my phone (Galaxy Fold 5) for the best part of a year. I knew from the get go this was a big phone and it is but the phone's pros way out weigh it's cons. This device is my on the go TV, Gaming Platform, Social Media Display and my Gateway to the outside world via electronic books, music and the ether. I travel at least 2500 miles in less than 5 days every week my Fold provides me an escape via the previously mentioned means plus, AI and all it's incarnation and the old fashioned telephone. Imagine that! It does the job I purchased the Fold 5 for and does all quite well.
To be honest my 1 con is it's battery. Though large; through normal daily usage, it does consume power! Samsung please address this.
Want a true pocket computer as well as a wonderful link to the outside digital world? Get the newly released Samsung Galaxy Fold 6 and your options are limitless! You can thank me later...
To be honest my 1 con is it's battery. Though large; through normal daily usage, it does consume power! Samsung please address this.
Want a true pocket computer as well as a wonderful link to the outside digital world? Get the newly released Samsung Galaxy Fold 6 and your options are limitless! You can thank me later...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of use
on August 27, 2024
Posted by: Ajenda97
[This review was collected as part of a promotion.] I love the how easy my Zfold5 is to use. I enjoy how sleek the phone is in the closed status. Yet when opened is the perfect manageable size larger screen. I have folded forward and I ain't folding back. Please Keep on Operating on Android Galaxy AI.
A Little OS Joke. 😄
A Little OS Joke. 😄
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clean and broad screen made to replace My tablet.
on August 27, 2024
Posted by: Bearmandude
[This review was collected as part of a promotion.] I can fit my tablet I to my pocket now. The screen is smooth and done nicely.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Most versatile phone ever
on August 27, 2024
Posted by: Sergei
[This review was collected as part of a promotion.] Originally bought this phone as a dedicated mobile streaming device without having to lug around my tab s9+ but now I've come to find this as the most versatile phone ever made. Want a traditional candy bar phone? It can do that. Want a medium sized tablet in your pocket? It can do that. Take the streaming experience on the road with you in your pocket.
Additionally the built in galaxy AI functions makes everything a cinch. Don't know what that plant is? Boom. Want to automate tasks? Boom. Flawless photo editing? Boom. And so many more featured to discover on your own. Do yourself a favor and if you're thinking about getting the fold 5 or 6 then do it! You will not be disappointed. Many people say the inner screen is fragile but after 5ish months of daily use I see no issues with the inner screen no scratches no hotspots or damage or anything. I say again do yourself a favor and grab either the 5 or 6 and you will not be disappointed.
Additionally the built in galaxy AI functions makes everything a cinch. Don't know what that plant is? Boom. Want to automate tasks? Boom. Flawless photo editing? Boom. And so many more featured to discover on your own. Do yourself a favor and if you're thinking about getting the fold 5 or 6 then do it! You will not be disappointed. Many people say the inner screen is fragile but after 5ish months of daily use I see no issues with the inner screen no scratches no hotspots or damage or anything. I say again do yourself a favor and grab either the 5 or 6 and you will not be disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great item but missing essentials
on August 27, 2024
Posted by: OutlookerDev
[This review was collected as part of a promotion.] The phone is great for a foldable. Almost perfect with few flaws. Wish it was not missing essentials like the pen or charger that you have to buy separately. Also, theres not much accessory support when a phone comes out compared to later on. Seems any protective case for this phone is limited or doesnt protect it at all unless you wait or do research to get the good sturdy stuff to really protect your 2000 grand phone.
Lastly, one of the main issues is the front screen being too small. Make it bigger.
Lastly, one of the main issues is the front screen being too small. Make it bigger.
Value
4
Written by a customer while visiting Samsung US