Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
1
Worst phone ever
on August 26, 2024
Posted by: Cescfab4
[This review was collected as part of a promotion.] This is probably the worst phone from samsung and i have always had galaxy phones from the first galaxy s to now. The main screen got a green line down the middle and the right screen dosent work anymore
Value
1
Response from Samsung USBy Social Commerce, August 30, 2024
Salutations Cescfab4,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the ocean with your phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing your phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Let us know if you have any questions for us or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the ocean with your phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing your phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Let us know if you have any questions for us or if you would like any further assistance afterward by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on August 26, 2024
Posted by: YINCHA
[This review was collected as part of a promotion.] Very effective and efficient.....mostly reliable .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on August 26, 2024
Posted by: Rogp18
[This review was collected as part of a promotion.] This product offers an enormous number of possibilities to do your daily activities and your work at the same time with the use of multiple windows. I love
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 26, 2024
Posted by: Ike1994
[This review was collected as part of a promotion.] The ZFold 5 is a great phone to have if you enjoy watching movies or show on your phone. It's handy if you ever need to multi task on the phone. I was surprised by the durability of the phone I've dropped it a few times and it has no cracks or dents.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My z fold 5 experience
on August 26, 2024
Posted by: Lilevil
[This review was collected as part of a promotion.] I have problems with my screen freezing up. And also, whenever i'm using my phone and i'm using the the touch scissors, sometimes they work, and then all of a sudden, they'll just stop. The phone gets really really hot. I love the firm itself. I just wished it performed a little better.
Value
3
Response from Samsung USBy Social Commerce, August 30, 2024
Aloha Lilevil,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to review, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device freezing. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on keeping your device within its perfect temperature threshold to avoid the possibility of overheating. Let us know if you have any questions for us after reviewing the resources that have been provided by contacting Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00076952/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Please take a moment to review, "Samsung phone or tablet freezes and crashes" to help resolve what you may be experiencing with your device freezing. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on keeping your device within its perfect temperature threshold to avoid the possibility of overheating. Let us know if you have any questions for us after reviewing the resources that have been provided by contacting Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
4
Love the fold
on August 26, 2024
Posted by: Earodriguez
[This review was collected as part of a promotion.] I really love the option of a small screen or a big screen depending of the occasion. I normally use my phone for personal and work combined. I connect a mouse and portable keyboard and use on unfolded way to remotely connect to my laptop and use work software.
The pen is my favorite feature, normally use it to take work notes, sketch personal or work projects before use a drawing software.
Editing pictures on the unfolded screen is amazing. Would love the poem to work on the front screen too.
When camping I unfold the phone and use it to watch movies or TV shows in the tent, it fit perfectly the media pocket builtin most tents.
Occasionally gaming is also great, I use it as gps and music streaming in my car or bike.
Love the phone.
The pen is my favorite feature, normally use it to take work notes, sketch personal or work projects before use a drawing software.
Editing pictures on the unfolded screen is amazing. Would love the poem to work on the front screen too.
When camping I unfold the phone and use it to watch movies or TV shows in the tent, it fit perfectly the media pocket builtin most tents.
Occasionally gaming is also great, I use it as gps and music streaming in my car or bike.
Love the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 5 review
on August 26, 2024
Posted by: Backslash
[This review was collected as part of a promotion.] Great device for me because of its capability for wide screen that you can fold for easy Carry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't live without it.
on August 26, 2024
Posted by: Cicilygirl
[This review was collected as part of a promotion.] I've had my fold5 for quite awhile now, and could never imagine going back to another phone.
I'm at the age where I need reading glasses, but didn't want to have to put them on everytime I pick up my phone. This screen is big enough that I don't need to. I open my phone almost 99% of the time, but having the front screen for quick notifications and amazing selfies is amazing.
Honestly, the coolest part is seeing people's reactions when I open up my phone. Let's face it, it's just really, really cool!
I'm at the age where I need reading glasses, but didn't want to have to put them on everytime I pick up my phone. This screen is big enough that I don't need to. I open my phone almost 99% of the time, but having the front screen for quick notifications and amazing selfies is amazing.
Honestly, the coolest part is seeing people's reactions when I open up my phone. Let's face it, it's just really, really cool!
Value
5
Written by a customer while visiting Samsung US