Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
3
Nice, but...
on August 26, 2024
Posted by: IkeSpike
[This review was collected as part of a promotion.] All in all I like my phone!
I do have issues with the fact I had to return the original phone within 2 weeks due to an issue with the phone glitching when reading or typing a message.
Not to mention the fact the screen broke in less than 5 months.
Finally my phone keeps randomly losing Internet Access EVEN when I have full bars,which is VERY Annoying to say the least!!
I also do KT like the AI added to my phone that I cannot REMOVE!!!
I do have issues with the fact I had to return the original phone within 2 weeks due to an issue with the phone glitching when reading or typing a message.
Not to mention the fact the screen broke in less than 5 months.
Finally my phone keeps randomly losing Internet Access EVEN when I have full bars,which is VERY Annoying to say the least!!
I also do KT like the AI added to my phone that I cannot REMOVE!!!
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Aloha IkeSpike,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the pool with our phone in hand, to dropping and shattering the screen while carrying in the groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Also take a look at, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described to be experiencing with your connectivity. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
ttps://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the pool with our phone in hand, to dropping and shattering the screen while carrying in the groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Also take a look at, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described to be experiencing with your connectivity. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
ttps://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
I love my foldable phone!!
on August 26, 2024
Posted by: Angel17
[This review was collected as part of a promotion.] What I love about the Samsung Galaxy Fold 5 is its versatility. For work, the foldable design lets me multitask effortlessly, turning it into a mini tablet that’s perfect for managing emails, documents, and video calls. When it's time to relax, the vibrant display makes streaming movies and shows incredibly immersive, and gaming is a smooth experience with no lag.
The Galaxy AI is another feature I really appreciate. It learns my habits and optimizes performance and battery life accordingly, which makes my day-to-day tasks smoother and more efficient. Overall, the Fold 5 fits perfectly into my lifestyle, balancing productivity and entertainment with ease.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the best ever
on August 26, 2024
Posted by: liebrep
[This review was collected as part of a promotion.] me encanta el teléfono si pudiera compraría unos 10 más para regalarle a mis amigos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
surprisingly great
on August 26, 2024
Posted by: newyorkjohn
[This review was collected as part of a promotion.] Was sceptical about foldables when purchased. This phone has been a rock solid performer. Plenty of memory,and ram. Great battery life. Most of the negatives read about this model have been un founded. Updates include Galaxy AI. New to this feature, but am using it more and more. Make sure you purchase a case for it to protect it from dust, and abuse.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the big screen
on August 26, 2024
Posted by: Donnies
[This review was collected as part of a promotion.] I love the big screen on this phone I actually pretty much use it always open and never close it I was previously on the z-fold four and felt the exact same way
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy of possibilities
on August 26, 2024
Posted by: Zacekcblue
[This review was collected as part of a promotion.] GALAXY DEVICES ARE THE PRESENT FROM A NEAR FUTURE.
This is my first foldable device, but my 8th Samsung Galaxy smartphone, I'm really impressed for the evolution on Samsung technology, the short time progres.
Now including the Artificial Intelligence (AI) on them, making this Devices capable of anything we can imagine posible, love it!
This is my first foldable device, but my 8th Samsung Galaxy smartphone, I'm really impressed for the evolution on Samsung technology, the short time progres.
Now including the Artificial Intelligence (AI) on them, making this Devices capable of anything we can imagine posible, love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding screen size and graphis
on August 26, 2024
Posted by: Phy11is
[This review was collected as part of a promotion.] I love my Samsung Galaxy ZFold 5. This is my 2nd one purchased and I hope to get the newest ZFold 6 soon. The screen size can't be beat when unfolded. The camera and graphics quality is unrivaled. I upgraded to the most memory and storage capacity when purchased and believe the extra cost was well worth it. My ZFold 5 is very quick and responsive. I haven't learned about the Galaxy AI features yet but plan to catch up soon. Thank you Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Long lasting folding screen
on August 26, 2024
Posted by: BakeSinatra
[This review was collected as part of a promotion.] Both screens have lasted me so long, I'm still using the original screen protector! I highly recommend the fold5 for those looking to get into the foldable smartphone game. Videos look amazing on this phone!
Value
4
Written by a customer while visiting Samsung US