Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,909 Reviews)
Rating breakdown 3,909 reviews
5 Stars
3,093
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Perfect product
on August 26, 2024
Posted by: REAPER
[This review was collected as part of a promotion.] Best product I've ever had I use it for gaming and my business and the AI features are amazing couldn't ask for a better product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fold 5: perfect for the careful tech lover
on August 26, 2024
Posted by: geckoSamsung
[This review was collected as part of a promotion.] Buy this phone and pay monthly for insurance and you won't really have to worry about the durability. It's strong, but anyone who works with dirt have to be careful not to break the internal screen over time. Things can ingress in thru the hinge and eventually break the screen. I'm careful but this has happened a few times. IT ONLY COSTS A VERY SMALL FEE TO REPAIR ANY TYPE OF DMAMGE. THEY WILL REPLACE YOUR PHONE OR FIX IT NO MATTER WHAT DAMAGE FOR SO CHEAP. Overall, I love the fold 5. It's amazing to have a fold, and you will NEVER go back to a normal phone once you try it. About the phone, I first had a fold 4 and jumped to fold 5 because they made the phone smaller. I think the fold 4 has slightly better speakers. The fold 3 is the thinnest one, oddly enough, if you measure it while folded open. It's a shame the design has yet to be slimmed down like its competition. This phone can be thinner and lighter and have a better display, plus the camera needs work. they need to collaborate somehow and learn what to do. I don't use Galaxy ai much, but when I take photos to highlight words I do. I also use it for typing suggestions, but there are many more ways it works. Like Samsung notes is really nice, works across all the Samsung devices and syncs fast, write to text conversion. Oh I use the translate a lot too. To sum it up, get this phone. Get a repair plan never look back. And pray Samsung makes them more modern like their competition. Here are some pictures off the 50Mp!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great for Media Consumption
on August 26, 2024
Posted by: Darkshines
[This review was collected as part of a promotion.] The Galaxy Z Fold 5 is a great device for media consumption. If you are watching YouTube, Netflix or just scrolling on TikTok, it's an amazing experience. The only drawback is the super slim front screen
There is some difficulty when typing but the form factor does help by allowing you to operate with one hand due to its size. The phone is very sturdy and the battery life is great.
There is some difficulty when typing but the form factor does help by allowing you to operate with one hand due to its size. The phone is very sturdy and the battery life is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone
on August 26, 2024
Posted by: Prinzewish
[This review was collected as part of a promotion.] The phone is good but freezes when lot of apps are open. Have to clear memory every now and then. Ai features is fabulous.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi there Prinzewish,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device freezing. If you would like further assistance after reviewing the resource that has been shared or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device freezing. If you would like further assistance after reviewing the resource that has been shared or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Device
on August 26, 2024
Posted by: Lovemydevice1000
[This review was collected as part of a promotion.] This phone does everything , I'm still learning Bixby, smart things, and AI...But I always get compliments on the sleek look of the phone.......😁😁😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy fold5 is the best!
on August 26, 2024
Posted by: JojoAir
[This review was collected as part of a promotion.] I have the Galaxy fold 5 for a business purpose.
I'm a contractor and go everywhere in new york city and use this phone in multi-app simultaneously all day.
The phone always instantly works whatever I use, such as the Google map, Gmail, Adobe PDF drawings, YouTube playing in background and etc.
Especially while driving, if I search some into, the AI function helps me a lot with 99.99% accurate answer.
I wish my phone battery last 10 yrs, so I can keep using this amazing phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like both screens how clear it is
on August 26, 2024
Posted by: Younglion24
[This review was collected as part of a promotion.] The galaxy ai is awesome helps me find stuff faster love playing games on my fold
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great view!
on August 26, 2024
Posted by: Irmsexy
[This review was collected as part of a promotion.] Overall it's a great experience with the Samsung fold 5! I'm able to navigate faster while running programs in the background. The view is just great! I actually play Netflix & watch movies rather than my tv.
Impressive given the form factor leaving little room for such a stellar set-up. It can capture nice photos and videos in most situations, but it can also struggle in some scenarios, especially in low light or with the under-display lens. I gave it 5 stars cause I was impressed by performance and many capabilities I never could not do before I can now do. Love the new Ai. It's a must have and super helpful.
Impressive given the form factor leaving little room for such a stellar set-up. It can capture nice photos and videos in most situations, but it can also struggle in some scenarios, especially in low light or with the under-display lens. I gave it 5 stars cause I was impressed by performance and many capabilities I never could not do before I can now do. Love the new Ai. It's a must have and super helpful.
Value
5
Written by a customer while visiting Samsung US