Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
My fone my work
on August 26, 2024
Posted by: JUNIOR
[This review was collected as part of a promotion.] This fone is increíble best fone ever everything works perfect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Galaxy Fold5
on August 26, 2024
Posted by: RetroNerd27
[This review was collected as part of a promotion.] I love my Galaxy Fold5. But, I want to absolutely love it, and, I don't. The main problem I have with it is the front screen is just too narrow and sometimes it's hard to swipe when having my screen protector on. I overlook this minor nuisance to thoroughly enjoy all it's other features. Especially, how the phone folds open to become a larger screen. It's still so cool every time I open it.
I was late to the Galaxy Fold party. I got mine last October, and I'm already counting down the days, to when I can upgrade this October to the Fold6. I've heard nothing but good things about the new Fold6. Hopefully, I can experience it sooner, rather than later.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone Eye Catcher
on August 26, 2024
Posted by: LeeBee
[This review was collected as part of a promotion.] I was a bit concerned with good and bad reviews
My overall experience has been excellent
I wish the s pen was included however
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
What a powerful device for working
on August 26, 2024
Posted by: Graugmaster
[This review was collected as part of a promotion.] I've had my samsung z fold 5 for quite awhile now and from abuse and constantly working from it, I can say this device can withstand it all. On occasion I've even used it for gaming which has really been a great experience as well. The screen resolution performs perfectly. When working I use it constantly to send documents and use Microsoft office from chat rooms for work to watching YouTube videos and to even train people. It truly does it all and pairs so well with Microsofts products for working.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screen issues
on August 26, 2024
Posted by: Dman127
[This review was collected as part of a promotion.] The phone has been good. The fold screen unfortunately has not been. The protective layer on the fold screen is cracking in the fold area. This is the second fold that I have owned. The previous one did the same thing.
Value
3
Response from Samsung USBy Social Commerce, August 28, 2024
Good day Dman127,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops during running errands, to when someone decides that your Z Fold5 looks better than their own phone so they steal yours. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best and that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you have any questions for us after reviewing the resources that have been shared, feel free to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Fold5. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the last bag of groceries inside from the car, to accidentally losing our phone during one of the many stops during running errands, to when someone decides that your Z Fold5 looks better than their own phone so they steal yours. Samsung Care+ has you covered. Talk about the ultimate peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best and that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you have any questions for us after reviewing the resources that have been shared, feel free to reach out to Samsung Support. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone or should I say tablet!
on August 26, 2024
Posted by: Affliction75
[This review was collected as part of a promotion.] This is by far the most amazing phone I've ever owned. The speed is amazing with no lag in operation or menu scrolling. With a closed screen it's great for on-the-go calls and quick texts replies. When a detailed view is required just a quick flip open and you're surfing the web and getting those details without straining your eyes. Implementing Samsung AI creates a seamless integration and saves time and increases productivity. I would highly recommend this phone to everyone. Finally a phone that I don't look to trade in every couple years. Not sure that was the best move for Samsung to make the most reliable phone but don't worry I'm sure I will be upgrading because I always like the newest and the best. Way to go Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on August 26, 2024
Posted by: Dban55
[This review was collected as part of a promotion.] This device is simply heaven. The Galaxy AI features aids in making my work and personal life easier. No need to look at other devices when this one has every feature needed, wanted, and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A phone or a tablet or both?
on August 26, 2024
Posted by: FoldGuyForever
[This review was collected as part of a promotion.] I absolutely love my Z-Fold 5. It's a phone when it needs to be and a perfect size, fully functional tablet when I need it to be.
I use it often on jobs sites to go over plans, photos, etc. Not only can my clients actually see what I'm showing them, it's a great ice breaker as they're always shocked when I open it up to a tablet.
It serves two purposes in one small package and I honestly can't see myself going to anything else.
Value
5
Written by a customer while visiting Samsung US