Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
1
Great device in theory poor execution
on August 26, 2024
Posted by: Tekkid
[This review was collected as part of a promotion.] I love the theory of the fold but it's not sturdy enough it's almost built to break waterproofing is enough to par processors decent camera is subpar at best and did I say again it is poorly put together and easily breakable
Value
1
Response from Samsung USBy Social Commerce, August 28, 2024
Hello there Tekkid,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please feel free to take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
Great multimedia machine!
on August 26, 2024
Posted by: Katvon874
[This review was collected as part of a promotion.] Have been loving the Samsung Fold devices, and they keep getting better every time. Multiple windows open at once. Replying to emails from work to watching YouTube in the same screen. Live streaming to immersive gameplay mode.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The front screen is too small
on August 26, 2024
Posted by: 224455
[This review was collected as part of a promotion.] I like the phone except for the little front screen.
Value
3
Response from Samsung USBy Social Commerce, August 28, 2024
Howdy 224455,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you may be experiencing with your device, but we need more information than we currently have available. If you would like further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love to be able to assist you with what you may be experiencing with your device, but we need more information than we currently have available. If you would like further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Written by a customer while visiting Samsung US
Customer Rating
5
Didn't know how much I'd fold
on August 26, 2024
Posted by: Bvlegend
[This review was collected as part of a promotion.] This is my second fold and I still am in awe of the times I expand the screen to do things. Very responsive and charge time is bad wireless but great wired as feedback.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 26, 2024
Posted by: Ieatcupcake
[This review was collected as part of a promotion.] One of the best phones I ever purchased. I am in love with how it opens and closes with multiple screen usage at once.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy Zfold 5
on August 26, 2024
Posted by: KMoney
[This review was collected as part of a promotion.] My galaxy z fold 5 is perfect... Has the best features. Love opening it up to use for video and Social networking.... The only real complaint I have is the battery just don't seem to last as long as I thought it would...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is awesome
on August 26, 2024
Posted by: jmb7905
[This review was collected as part of a promotion.] Love that it can fit in my pocket but also be a small tablet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No going back
on August 26, 2024
Posted by: Alman81124
[This review was collected as part of a promotion.] I love my Z Fold. I don't think I can use any other phone now! I will always get the newest Z Fold!
Value
5
Written by a customer while visiting Samsung US