Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Mickey's opinion
on August 12, 2024
Posted by: Mickey
[This review was collected as part of a promotion.] I love my Zfold5. The opened screen is perfect for my poor vision and working on 2 apps at the same time is fun. I gets lots of compliments and I love the storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone.
on August 12, 2024
Posted by: Lostingalaxy
[This review was collected as part of a promotion.] I don't really use AI that much but I have to say that the galaxy AI is pretty interesting I like using it to take pictures of things and use the feature to circle an item in a picture to find it online that comes in handy a lot. I normally use my phone mostly during work to pass time when there's nothing going on. The feature I love the most is the bigger screen for when I'm watching something at work it just makes it look better on a bigger screen compared to smaller ones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I won't purchase one again
on August 12, 2024
Posted by: Dm1108
[This review was collected as part of a promotion.] I have enjoyed every samsung product I have ever owned until now. This particular phone has next to no battery life, is incredibly slow compared to other phones I have owned. The phone stopped folding out flat about 2 months after purchase.
Value
2
Response from Samsung USBy Social Commerce, August 14, 2024
Hello there Dm1108,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your device in the seat of your Uber, having your phone stolen from your bag, taking an impromptu dip in the ocean with your phone in hand, to shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some great tips on how you can keep your device in pristine condition. When you have some free time available, check out "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ is great for those unanticipated situations we may find ourselves in, like forgetting your device in the seat of your Uber, having your phone stolen from your bag, taking an impromptu dip in the ocean with your phone in hand, to shattering your screen while bringing in your last bag of groceries. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some great tips on how you can keep your device in pristine condition. When you have some free time available, check out "Galaxy Battery - Optimization," "Apps are draining battery on Galaxy phone or tablet," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
5
This device and it's longevity
on August 12, 2024
Posted by: Jaysquared
[This review was collected as part of a promotion.] I love my fold 5. I was a previous fold 4 user. The difference between the two is noticeable. I really like the quality. I can't tell a huge difference when opening and closing and it not feeling fragile. I was overly joyed when I received the update that had AI with it. I enjoy using AI to search everything. The ability to just circle something on my screen or take a picture and get a detailed response/answer is mind blowing. I wouldn't have believed you a couple years ago had you told me that technology like this was going to exist very soon. The fold 5 is one of the best electronic purchases I've made in the last few years. I know I'll be able to continue using this phone for years to come! Keep the updates coming samsung, you've got a loyal customer in me!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 12, 2024
Posted by: Meme54
[This review was collected as part of a promotion.] The best phone I have ever had by far. Very user friendly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing display
on August 12, 2024
Posted by: Zfold54me
[This review was collected as part of a promotion.] Galaxy AI features are great for creating stickers or cutting things out of photos. Love the large screen and the quality of the display and camera is outstanding!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome I love it!
on August 12, 2024
Posted by: Necipooh95
[This review was collected as part of a promotion.] Phone is amazing! Lol the split screen caters to my ADHD 🤣
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about my Samsung Fold Z 5
on August 12, 2024
Posted by: Turbotc
[This review was collected as part of a promotion.] It is super fast, and it pairs with my Samsung TV. I love the AI feature, it helps me find exactly what I am looking for. I love that I can start a book on my e reader, and using the Kindle app, I can keep reading anywhere. Th contact list is easy to set up and use. I was able to copy all my apps and info from my old Galaxy 10 with ease. I can use the large screen for shopping, and I love the camera. It takes such beautiful pictures, very clear and focused, even if I am moving around.
Value
5
Written by a customer while visiting Samsung US