Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,908 Reviews)
Rating breakdown 3,908 reviews
5 Stars
3,092
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
Camera and durability
on August 12, 2024
Posted by: Bigfan
[This review was collected as part of a promotion.] With regard to product development, the camera quality, in conjunction with the Galaxy AI system, represents a significant advancement in Samsung's product line. Samsung should continue this trajectory of innovation. However, for the upcoming Fold 7 model, it is recommended that additional camera options be incorporated, specifically a 100x zoom capability. This enhancement would align with current market trends and user expectations.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So many features and easy to use
on August 12, 2024
Posted by: Joyjoy
[This review was collected as part of a promotion.] Absolutely love my Z-fold! I use the AI feature frequently! Will never change to a different phone🥰
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device for a busy life
on August 12, 2024
Posted by: SirQueensy
[This review was collected as part of a promotion.] I work in business sales. My fold 5 does everything I need it to plus with Samsung AI, the possibilities are limitless. Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product for streaming and gaming.
on August 12, 2024
Posted by: LordDavonshire
[This review was collected as part of a promotion.] Use daily in gaming and streaming capacities. The ability to multitasking is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great at first!!
on August 12, 2024
Posted by: Jesse1
[This review was collected as part of a promotion.] My phone was great until one day it wasn't. It randomly stops ringing and I can never hear my ringer. The only way I know when someone calls is by me looking at my phone. But then sometimes it works. Ehhh
Value
2
Response from Samsung USBy Social Commerce, August 14, 2024
Hello Jesse1,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can change the sound mode on your device without using Volume buttons. Here's how: From Settings, tap Sounds and vibration, and then choose a mode: * Sound: Use the sounds, vibrations, and volume levels you have chosen in Sound settings for notifications and alerts. - Vibrate while ringing: Set your device to vibrate in addition to ringing when you receive a call. * Vibrate: Use vibration only for notifications and alerts. * Mute: Set your device to make no sounds. - Temporary mute: Set a time limit for muting the device. Tip - Use the sound mode setting instead of Volume buttons to change the sound mode without losing your customized sound levels. Check out Modes and Routines as well! These automatically change your device's settings to match your activity or situation. Here's how you'll find those settings: From Settings, tap Modes and Routines for the following pages: * Modes: Choose a mode based on what you are doing or where you are. * Routines: Create routines for your device based on times or places. For your convenience, I have included a link to your device manual below for your records and/or review. If you have any questions for us after reviewing these resources or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Fold5. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can change the sound mode on your device without using Volume buttons. Here's how: From Settings, tap Sounds and vibration, and then choose a mode: * Sound: Use the sounds, vibrations, and volume levels you have chosen in Sound settings for notifications and alerts. - Vibrate while ringing: Set your device to vibrate in addition to ringing when you receive a call. * Vibrate: Use vibration only for notifications and alerts. * Mute: Set your device to make no sounds. - Temporary mute: Set a time limit for muting the device. Tip - Use the sound mode setting instead of Volume buttons to change the sound mode without losing your customized sound levels. Check out Modes and Routines as well! These automatically change your device's settings to match your activity or situation. Here's how you'll find those settings: From Settings, tap Modes and Routines for the following pages: * Modes: Choose a mode based on what you are doing or where you are. * Routines: Create routines for your device based on times or places. For your convenience, I have included a link to your device manual below for your records and/or review. If you have any questions for us after reviewing these resources or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Tablet versatility in a phone.
on August 12, 2024
Posted by: TonyTwoTimes
[This review was collected as part of a promotion.] The quality and speed of a phone with the screen versatility of a tablet. This phone has it all. The addition of galaxy Ai has made it all the more useful. Add in Samsung Dex capability, and you have an all around device that allows you to leave your laptop home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 12, 2024
Posted by: Chickenchick07
[This review was collected as part of a promotion.] This is my 3rd fold and can't be happier, Between the new Galaxy AI, Google AI, and the faster processors the phone is exceptional. Vacation pictures never looked better (see below) able to use for work and not needing to use my tablet. Everyone who asks me about my Galaxy Fold Z 5 I tell them it's the best money I've ever spent. I encourage people to go out and get one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Front Screen
on August 12, 2024
Posted by: ScoobyDoo313420
[This review was collected as part of a promotion.] I love this phone. It is perfect for watching movies and TV shows as well as the business end of the phone is very functional. MY only complaint is the the front screen cracked very easily. Easier than other phones. Other than that, I love my phone.
Value
5
Written by a customer while visiting Samsung US